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4.1 out of 5

"Good staff. Clean hotel. Nice room. No hot water and the staff seemed non-sympathetic about it. " More

By a verified traveler on Mon 27 Sep 2021

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Hotel Description

3-star hotel near Manito Park

In Spokane

Your stay at this Cliff - Cannon hotel places you within 2 miles (3 km) of Manito Park and Spokane Convention Center. Bing Crosby Theater and Knitting Factory are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the laundry service and free Internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, comfy beds

The 79 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Business Room, 1 King Bed, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 3 Max
$95* Per night/room Nov 4 - Nov 5

Executive Room, 1 King Bed, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, Multiple Beds, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

The Madison Inn by Riversage ratings based on 20 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Madison Inn by Riversage

Everyone (7) Couples (4) Family (12)
3 out of 5
Good staff. Clean hotel. Nice room. No hot water and the staff seemed non-sympathetic about it.

Posted by on Sep 27, 2021

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Comment from Hotel Management

Sep 28, 2021 by Lucy

We sincerely apologize for your experience regarding hot water at our hotel, Darrell. I want to assure all potential guests that we do not have an issue, but the communication between our Front Desk and Darrell was sorely lacking. We are immediately conducting training sessions with our staff to remind them of Riversage customer service expectations. We hope you'll give us another shot, Darrell, to demonstrate a true Riversage experience!

1 out of 5
Abominable customer service. Receptionist was unapologetically unhelpful and refused to give phone number or email to reach management. The shower was lukewarm in both am and pm. The hot/cold was reversed in the shower. Scant amenities with very few items for breakfast. Upon arrival, a groundsperson was cutting down a tree with a hand saw, the tree fell, and narrowly missed hitting our car. From beginning to end, this was a stressful and unpleasant stay, which was unfortunate as the reason we were in town was for our daughter's surgery, and this only added to that stress.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 25, 2021 by Lucy

This review is completely inaccurate, and we have waiting for the writer of this review to post such untruths. This reviewer is by no means "anonymous". In fact, the writer of this review is angry because they caused significant room damage for which we are holding them responsible. We hope readers of reviews will look towards our numerous other reviews for a true representation of what a stay at The Madison Inn by Riversage will be like. Thank you!

5 out of 5
Clean quiet room, excellent service from staff, very friendly and helpful. Comfortable bed, coffee in room. Will definitely be staying here again.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 14, 2021 by Lucy

Wow -- thank you so much for the high praise, Anonymous, regarding your recent stay at The Madison Inn by Riversage. We will certainly look forward to welcoming you back during any and all future travels to the Spokane area.

5 out of 5

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 8, 2021 by Lucy

Wonderful! Thank you so much for, Anonymous, for letting us know we earned a 5 out of 5 review from your recent stay at The Madison Inn by Riversage. We sincerely appreciate you selecting our hotel for your Spokane travels and hope to see you again soon.

2 out of 5
Property is litered with homeless, not a safe area to park your car, and hotel staff told my father he had to stat in his room because they couldn't make his room key work. Unacceptable since i paid over 150$ to stay for 5 hours! Pitiful

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 18, 2021 by Lucy

We would like to address the inaccuracy of several claims in this review. First, Spokane's South Hill neighborhood is primarily high-end residential and very safe. Second, we would never make a guest stay in his or her room for any reason. Like and normal hotel, our guests are free to come and go as they please. Third, this guest did not pay $150 for only 5 hours on property. They stayed for a full 24 hrs and paid the rates we've posted online -- decidedly less than $150. Not only do our records confirm this, but Travelocity shows the same. We hope readers will immediately grasp the falsehoods within this review and instead look towards the many many other recent reviews indicting excellent experiences as being more representative of the experience they will have at The Madison Inn by Riversage.

5 out of 5
This is a great hotel for those going for hospital visit the back door of hotel faces hospital emergency entrance on 8th. Plus the staff at the hotel are very friendly and helpful. Enjoyed the beds too.

Posted by on Jan 14, 2021

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Comment from Hotel Management

Jan 14, 2021 by Lucy

Thank you, Anonymous, for letting us know how much you enjoyed your stay at The Madison Inn by Riversage. While we are adjacent to the Sacred Heart Medical Center, many of our guests travel to Spokane for all sorts of leisure and business reasons. They enjoy our hotel because of our convenience to downtown but neighborhood location, proximity to restaurants, and shopping. We hope to see you again soon, no matter the reason for your visit!

4 out of 5
This propery is located near Sared Heart hospital, downtown Spokane and Spokane airport. It was quiet and the morning beakfast was okay. There were some restaurants close by within walking distance. If you want to venture out further a rental car is recommended.

Posted by , from Santa Clara, Ca on Nov 20, 2019

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Comment from Hotel Management

Nov 21, 2019 by Ray

Hello Meri, Thank you so much for choosing The Madison Inn by Riversage. We are delighted you enjoyed your time with us, our convenient location, and quiet ambience. Our staff works hard to provide every guest with a great experience. Please come back and see us again!

4 out of 5

Posted by on Sep 19, 2019

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Comment from Hotel Management

Sep 20, 2019 by Ray

Thank you so much for choosing The Madison Inn by Riversage! We are delighted your stay was a success and hope we have the pleasure of seeing you again in the future! Thanks again.

4 out of 5

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 16, 2019 by Ray

Thank you for choosing The Madison Inn by Riversage! We are very pleased you enjoyed your time with us. We hope to see you again in the future. Thank you.

5 out of 5
The mattress was worn out and needs to be replaced. Gave us a backache

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Ray

Thank you for staying at The Madison Inn by Riversage. From your 5 Star rating, it appears you enjoyed our hotel overall. I am very sorry the mattress was not to your liking. I can tell you all mattresses were replaced recently with SERTA hospitality grade that most guests rave about. Did you alert the Front Desk? When you do not leave your name on a review like this, we have no way to check that room to see if there is a fixable problem. Otherwise, you just have to recognize that bedding is a very subjective choice. What is soft to one guest is too firm for the next. But we buy excellent bedding and most guests really like it. Please come back and we can let you try several different beds before selecting your room for the night. Thank you!

About the The Madison Inn by Riversage

Location 15 West Rockwood Blvd, Spokane, WA 99204

Property Features

Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A fitness center, a vending machine, and a garden are also featured at the business-friendly The Madison Inn by Riversage. Free self parking is available. This 3-star Spokane hotel is smoke free.

  • 79 guestrooms or units
  • Buffet breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Train station: Spokane Intermodal Center (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

The Madison Inn by Riversage offers 79 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 29-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. This Spokane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 15.00 per pet, per night
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Madison Inn Riversage
  • Madison Inn Riversage Spokane
  • Madison Riversage
  • Madison Riversage Spokane
  • The Madison Inn By Riverstone Hotel Spokane
  • Madison Hotel Spokane
  • The Madison Hotel By Riverstone
  • The Madison Inn by Riversage Hotel
  • The Madison Inn by Riversage Spokane
  • The Madison Inn by Riversage Hotel Spokane

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.