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The Westin Seattle

4.0 star property
4-star hotel near Pike Place Market

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Photo gallery for The Westin Seattle

Breakfast, lunch, dinner served; American cuisine
Premium bedding, down comforters, pillowtop beds, minibar
Luxury Suite, 1 King Bed, Non Smoking | Living room | 55-inch flat-screen TV with digital channels, TV, pay movies
Wine bar
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Bar

Explore the area

View in a map
1900 5th Ave, Seattle, WA, 98101
  • Place, Pike Place Market
    ‪6 min walk‬
  • Place, Space Needle
    ‪14 min walk‬
  • Place, Seattle Waterfront
    ‪17 min walk‬
  • Airport, Seattle, WA (SEA-Seattle - Tacoma Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(134 reviews)
  • 325 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(89 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View

9.2 out of 10
Wonderful
(34 reviews)
  • 325 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds, Non Smoking, City View

8.6 out of 10
Excellent
(28 reviews)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed with Sofa bed, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed with Sofa bed, Non Smoking, City View

8.0 out of 10
Very good
(4 reviews)
  • 325 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Double Beds, Non Smoking, City View

8.8 out of 10
Excellent
(13 reviews)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 325 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 325 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed with Sofa bed, Non Smoking (View)

Premium bedding, down comforters, pillowtop beds, minibar

Grand Room, 1 King Bed with Sofa bed, Non Smoking (View)

9.4 out of 10
Exceptional
(8 reviews)
  • 325 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Room, 2 Double Beds, Non Smoking (View)

Premium bedding, down comforters, pillowtop beds, minibar

Grand Room, 2 Double Beds, Non Smoking (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Queen Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Suite, 1 King Bed, Non Smoking

  • 650 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 325 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Luxury Suite, 1 King Bed, Non Smoking

  • 975 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Non Smoking (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Double Beds, Non Smoking, City View (Hearing Accessible)

  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 325 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 325 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 325 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, Non Smoking, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed with Sofa bed, Non Smoking, City View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Suite, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Seattle

Downtown Seattle stay.Within a 10-minute walk of this Downtown Seattle hotel, you'll find Pike Place Market and Seattle Convention Center Arch Building. Space Needle and Seattle Center are also within 2 miles (3 km).

What's nearby

  • Seattle Convention Center Arch Building - 6 min walk - 0.4 miles
  • Pike Place Market - 6 min walk - 0.4 miles
  • Space Needle - 14 min walk - 0.8 miles
  • Seattle Center - 16 min walk - 0.9 miles
  • Seattle Waterfront - 17 min walk - 1.0 mile

Getting around

  • Westlake Ave Hub Station - 2 min walk
  • King Street Station - 11 min drive
  • Seattle-Tacoma International Airport (SEA) - 29 min drive

Restaurants

  • ‪1900 Fifth Bar + Lounge - ‬2 min walk
  • ‪Olympia Coffee Roasters - ‬3 min walk
  • ‪Barolo Ristorante - ‬2 min walk
  • ‪Marination - ‬2 min walk
  • ‪Lola - ‬2 min walk

About this property

The Westin Seattle

4-star hotel near Pike Place Market
The Westin Seattle offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 30 meeting rooms are available. Event space at this hotel measures 66563 square feet (6184 square meters) and includes conference space. Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at the business-friendly The Westin Seattle. Parking is available for a fee.

This 4-star Seattle hotel is smoke free.

  • 891 guestrooms or units
  • 47 levels
  • 2 buildings
  • 66563 sq ft of conference space
  • 6184 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Seattle offers 891 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Seattle hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 19.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 60 per night; includes in/out privileges)
  • Valet parking on site (USD 68 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day
  • Destination fee: USD 28 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5 to 10 per person
  • Fee for in-room wireless internet: USD 19.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 60 per night (in/out privileges)
  • Valet parking fee: USD 68 per day (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Seattle Westin
Westin Hotel Seattle
Westin Seattle
Westin Seattle Hotel
Westin Hotel
The Westin Hotel Seattle Wa
The Westin Seattle Hotel Seattle
The Westin Seattle Hotel
The Westin Seattle Seattle
The Westin Seattle Hotel Seattle

Frequently asked questions

How close is The Westin Seattle to the airport?

The Westin Seattle is 2.2 mi (11-min drive) away from the Seattle, WA (LKE-Lake Union Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Seattle?

As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at The Westin Seattle on Nov 14, 2025 start from $152.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Seattle have an airport shuttle?

Airport shuttle services are not available at The Westin Seattle.

How close is The Westin Seattle to the beach?

This hotel is 8 mi (20-min drive) from Alki Beach.

Does The Westin Seattle offer free breakfast?

Free breakfast isn’t provided at The Westin Seattle, but to-go breakfast is offered for a fee of between USD 5 and 10 per person. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at The Westin Seattle?

No, there is no casino at this hotel.

What time is check-in at The Westin Seattle?

Check-in start time: 4 PM; Check-in end time: 2 AM.

Is there free parking at The Westin Seattle?

Free parking is not available at this hotel. Self parking is available for USD 60 per night, and valet parking for USD 68 per day.

Does The Westin Seattle have a pool?

The Westin Seattle features an indoor pool. Guests can enjoy pool access from 5:00 AM to 11:00 PM.

Does The Westin Seattle have a restaurant?

The Westin Seattle is home to Relish Burger Bistro, which features American cuisine.

Does The Westin Seattle have a spa?

There are no spa services available at this hotel.

How close is The Westin Seattle to downtown Seattle?

The Westin Seattle is 0.6 mi away from Seattle.

Reviews

The Westin Seattle Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 713 out of 1238 reviews
Rating 8 - Good. 244 out of 1238 reviews
Rating 6 - Okay. 143 out of 1238 reviews
Rating 4 - Poor. 72 out of 1238 reviews
Rating 2 - Terrible. 66 out of 1238 reviews

Reviews

10/10 Excellent

kate, TACOMA

Stayed 1 night in Oct 2025

10/10 Excellent

FRAN, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Sep 2025

8/10 Good

John, CHICAGO

Traveled with family
Liked: Amenities, property conditions & facilities
Property was good, staff courteous and professional. Travelocity messed up the prepaid reservation and I had to pay the full price when I arrived. Won’t be using again!
Stayed 1 night in Aug 2025

8/10 Good

John, CHICAGO

Stayed 1 night in Aug 2025

10/10 Excellent

Carole

Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Mary

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the restaurant inside the hotel (relish) was very expensive and not very good.
Stayed 2 nights in Aug 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, but pricey. Friendly staff. Room was clean overall but the carpet had two large and suspicious-looking stains. One was even sticky. Didn’t appreciate the snack charges after we were told there was a credit for food. Turns out it doesn’t apply to room snack bar, only the restaurant snack bar. 🙄
Stayed 2 nights in Aug 2025

10/10 Excellent

Cyrus

Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Stressful for tired travelers

Only one person on desk. HUGE LINE! Communication regarding perks different from whomever you talked to.
Stayed 1 night in Aug 2025

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in, was allowed to check in four hours early. Very kind staff.
Stayed 1 night in Aug 2025

10/10 Excellent

JOSEPH

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a bit pricey, and we had problem using room key to exit parking so had to pay twice. Was told I would be credited for the preparking
Stayed 1 night in Aug 2025

2/10 Terrible

Whitney

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
Elevator situation needs to be addressed. They need to stagger check-in/out times to not bog up the elevators. The stairwell is locked once you are on the stairs so you are stuck in there until you get to the 3rd floor to exit, and that’s only if you see the handwritten signs to exit on that floor, if you miss those you get out down at the loading dock. It’s a mess. We had someone in our group unable to do 15 flights of stairs and she had to wait 45 minutes for an elevator.
Stayed 2 nights in Jul 2025

6/10 Okay

Aylin

Traveled with family and small children
Property needs good lighting and updates. Around property there is a lot of people affected by drug abuse and homelessness. My family did not feel safe
Stayed 2 nights in Jul 2025

6/10 Okay

Roxane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the check in was horrible. I had to park 2 blocks away & pay. I booked a king suite got a double standard :(
Stayed 1 night in Jul 2025

2/10 Terrible

Dominic

Traveled with group
Disliked: Staff & service, property conditions & facilities
This hotel is not worth the money, and certainly not a high end hotel. Whilst the room itself was lovely and the view was stunning, the overall hotel feels more like a sausage factory/convention centre. Nothing about this hotel feels personal, and the service - whatever is left of it - might as well have been replaced by a robot. - we were a group of 4, one couple and two friends traveling together. One room wasnt ready for quite some time (not ideal after a long haul flight), for the other one they couldn't separate the beds despite having requested that prior to our arrival - check in: long queues, no smile, no thank you, no "anything else i can do for you" What made it worse, was that we got approached by the concierge Jennifer who saw us trying to order an Uber to the cruise ship port... and offered a "complimentary shuttle service to the terminal", only to then find out (once dropped off by the driver called Kamal Fuad) that the fare was double than what the Uber would have cost us. Utter disbelief and a very shady and misleading way to rip off tourists. I'm afraid the Westin has become a glorified BestWestern/Travelodge - there are nicer and more value for your money hotels in that area. Really, really disappointed and not a great start to our holiday! Dear hotel - I don't expect an apology nor do i want a voucher for another stay (as none of us will ever come back). However, at very least you could offer to refund us the fair for your "complimentary" shuttle ser
Stayed 2 nights in Jul 2025

8/10 Good

Kerra

Stayed 1 night in Jul 2025

10/10 Excellent

Hangin' With The

Stayed 4 nights in Jul 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service
Location
Stayed 1 night in Jul 2025

4/10 Poor

Alice

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival was told valet was full and had to self park. Was given poor instructions for finding garage and took over 25 minutes to park. Stood in line for over an hour to check-in. Room was hot and smelly when we finally got to our room. Overall it was disappointing and I was sad that was my first impression for how expensive it was to stay.
Stayed 1 night in Jul 2025

2/10 Terrible

Michelle

Traveled with family
Disliked: Amenities
Very bad customer service in all areas. Was put in a room that was nothing close to what we reserved. We were given a handicap room with zero view and nowhere for our daughter to sleep. The toilet was broken and not flushed. We were moved to a different room that had a leaky bathroom faucet and no bedding for the sleeper. Check in process is soooo slow, need more agents, concierge staff were incredibly rude. Revolving door did not work most of the time. We’re supposed to receive a military discount that they didn’t honor because we prepaid. Overall, just a horrible experience. Will not be back
Stayed 1 night in Jul 2025

6/10 Okay

Krystal

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Patty

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Arrived at 10pm for a late check in. There were 3 people at the front desk, 2 who had customers. It took FOREVER to check in. No one acknowledged us. The one who had no customers left without even looking at us or smiling or anything. We are on a 12 day journey through the west- this was our least hospitable yet most expensive place. Will definitely be looking for a different place next time.
Stayed 1 night in Jul 2025