travelocity Verified Review
"The hotel is new, so it's clean and modern. It has a nice weight room and a "library" with a sitting area and a large table for a community workspace. However, the customer service is really poor. We tried several times to call the hotel on our drive up and no one ever answered the phone. We called from our hotel room several times during our stay and no one answered the phone. We put the "Please Tidy" sign on the door and after 2 days no room service came in to clean the room. We had to ask the front desk to send someone up to take out trash and give us fresh towels. On the day we were leaving, we stopped at the courtesy coffee station to get coffee and it was empty. We told the front desk, and neither of the two staff standing there offered to get fresh coffee to refill it. We appreciated the new property, but would not stay again since the staff is not meeting good customer standards. "
A verified traveler stayed at TRYP by Wyndham Orlando