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4.4 out of 5

"I usually like Hyatt House/Place very much, but there were two things I didn't like here. 1. A/C was out of order. It was comfortable w/o A/C on durin ... " More

By a verified traveler on Sun 01 May 2022

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Hotel Description

3-star hotel near Santa Clara University

North San Jose stay

Your stay at this North San Jose hotel places you within 3 miles (5 km) of PayPal Park and San Jose Municipal Golf. Rivermark Village and Silicon Valley University are also within 3 miles (5 km).

Free shuttle, breakfast

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the free buffet breakfast each morning.

Free WiFi, sofa beds

Offering conveniences like sofa beds and coffee/tea makers, the 190 guestrooms also have free WiFi and flat-screen TVs. Minibars, hair dryers, and phones are also available.

Hyatt Place San Jose Airport ratings based on 16 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place San Jose Airport

Everyone (9) Couples (3) Family (5)
1 out of 5
The restroom was not cleaned, as soon as I arrived I went to the room to put my things down because I had to leave to an event. I needed to use the restroom and the toilet seat had what appeared as fecal or blood. I luckily had alcohol wipes on hand and cleaned it off. I did not have time to have someone clean it. I also did not want to leave my personal belongings there after reporting the toilet was dirty. I did not return to the room until after midnight and went straight to bed. The next morning I jumped in the shower and noticed hairs along the wall.. as if someone had shaved and flung the hairs or razor towards the wall. Had the shower been scrubbed I am sure that would not have been there. So it shows how well they clean. At that point I felt disgusted and couldn’t wait to leave. I did not bring up to the front desk as I told myself I’d never come back to this hotel nor could I price to them that both were dirty when I arrived.

Posted by on May 5, 2022

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4 out of 5
I usually like Hyatt House/Place very much, but there were two things I didn't like here. 1. A/C was out of order. It was comfortable w/o A/C on during day-time, but night was very chilly, and I found heater was not working. My family slept with all clothes on. 2. It was noisy during the night because my room was facing the freeway (101). I think the other side would be ok. I stayed in even numbered room, so ask for odd numbered room. If not for these two, I would give 5.

Posted by , from BUENA PARK on May 1, 2022

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Comment from Hotel Management

May 2, 2022 by Mariah

Thank you for your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be.

5 out of 5

Posted by on Feb 5, 2022

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5 out of 5

Posted by on Dec 23, 2021

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5 out of 5

Posted by on Nov 14, 2021

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5 out of 5

Posted by on Oct 3, 2021

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5 out of 5
Customer service was excellent! They scheduled an Uber for us in advance, which was so helpful!

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 21, 2021 by AL

Thank you for sharing your feedback. We are so happy that you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

5 out of 5
I paid for parking because I left my car there during my trip. Very reasonable.

Posted by on May 18, 2021

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Comment from Hotel Management

May 18, 2021 by Ria

Your great review is highly appreciated. Thank you for staying with us and we hope to see you back soon! 😊

5 out of 5
Aside from the beautiful hotel, the customer service may have been the best my husband and I have ever experienced on our travels. They arranged for shuttle to pick us up from the airport on very short notice and when a shuttle was not available for us to return to the airport, they arranged an uber ride, no charge to us. They went above and beyond taking care of every detail to make our stay safe, convenient and relaxing. The hotel was SPOTLESS which really means something these days. Our room was quiet and so comfortable. Furnishings are very tasteful and beautifully selected. Due to COVID, breakfast was set up as grab and go but it was set up great and had a wonderful selection of items. There are many hotels in the area to choose from that are also new and beautiful, but hands down the customer service at Hyatt Place San Jose Airport is worth returning to. Highly, highly recommend this hotel.

Posted by on May 3, 2021

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Comment from Hotel Management

May 4, 2021 by Ria

Your great review is highly appreciated! Thank you for staying with us and we hope to see you back soon! :)

4 out of 5
Missing some bulbs for the lamps, hotel suggested to move to the other room but we were able to fix those when they gave us the new bulbs Every thing was good after that

Posted by , from Fountain valley on Oct 11, 2020

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Comment from Hotel Management

Oct 15, 2020 by Ria

Your great review is highly appreciated! Thank you for staying with us and we hope to see you back soon! :)

About the Hyatt Place San Jose Airport

Location 82 Karina Court, Airport, San Jose, CA 95131

Property Features

Hyatt Place San Jose Airport offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1820 square feet (169 square meters) and includes conference space. The business-friendly Hyatt Place San Jose Airport also features dry cleaning/laundry services, express check-in, and express check-out. A roundtrip airport shuttle is free during limited hours. Parking is available for a fee. This 3-star San Jose hotel is smoke free.

  • 190 guestrooms or units
  • 1820 sq ft of conference space
  • 169 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: San Jose College Park Station (6 km / 3.8 mi)
  • Metro station: Karina Court Station (0.2 km / 0.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place San Jose Airport offers 190 accommodations with minibars and coffee/tea makers. Accommodations are furnished with double sofa beds. Flat-screen televisions are featured in guestrooms. Bathrooms include designer toiletries and hair dryers. This San Jose hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Minibar
  • Flat-screen television
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.

Hyatt Place San Jose Airport has a restaurant on site.

Coffee to Cocktails - Onsite bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per pet, per week
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place San Jose Aiport Hotel
  • Hyatt Place San Jose Airport Hotel
  • Hotel Hyatt Place San Jose Airport San Jose
  • San Jose Hyatt Place San Jose Airport Hotel
  • Hotel Hyatt Place San Jose Airport
  • Hyatt Place San Jose Airport San Jose
  • Hyatt Place San Jose Aiport
  • Hyatt Place Hotel
  • Hyatt Place
  • Hyatt Place San Jose Airport
  • Hyatt Place San Jose San Jose
  • Hyatt Place San Jose Airport Hotel
  • Hyatt Place San Jose Airport San Jose
  • Hyatt Place San Jose Airport Hotel San Jose

You should know

  • Pool access available from 10 AM to 10 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.