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Extended Stay America San Jose - Santa Clara

2.5-star property
2131 Gold St, San Jose, CA 1-855-201-7819

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3.4 out of 5
See all 19 Travelocity Reviews

"Check in staff was very nice. No ice machines on site but the front desk staff was nice enough to give me a bag of ice from the employee break room fr ... " More

By a verified traveler on Tue 11 Aug 2020

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Hotel Description

Hotel near Levi's Stadium in San Jose

In San Jose

Your stay at this North San Jose hotel places you within 2 miles (3 km) of Levi's Stadium and Santa Clara Convention Center. Cisco Systems Corporate Headquarters and California's Great America are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$95* Per night/room Oct 23 - Oct 24

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America San Jose - Santa Clara ratings based on 19 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America San Jose - Santa Clara

Everyone (11) Couples (1) Family (4)
5 out of 5
Check in staff was very nice. No ice machines on site but the front desk staff was nice enough to give me a bag of ice from the employee break room freezer.

Posted by , from Anaheim, ca on Aug 11, 2020

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Comment from Hotel Management

Aug 12, 2020 by Hotel Management

It is nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay!  Sincerely, Hotel Management

4 out of 5
Room was clean and windows opened slightly which is always a plus. Location is a Big + as it was a quarter mile from a running/biking trail on the Guadalupe river. Just what I needed, and the site is close to SC Convention Ctr.

Posted by on Jan 30, 2020

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Comment from Hotel Management

Feb 1, 2020 by Hotel Management

Thank you for your stay at Extended Stay America. We are glad you liked our clean rooms and had an overall great stay. We are also delighted to hear our convenient location close to the SC Convention Center, and the trail on the Guadalupe River was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5
Close to Levi’s stadium. Friendly staff, tasty coffee!

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 14, 2020 by Hotel Management

Thank you for your stay at Extended Stay America. We are glad you liked our cordial staff and the coffee we offer. We are also delighted to hear our convenient location close to the Levi stadium was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management

2 out of 5
The room smelt like cigarettes the showee floor was mushy

Posted by on Oct 29, 2019

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Comment from Hotel Management

Oct 30, 2019 by Hotel Management

Thank you for giving us your feedback regarding your stay. We understand how important it is to not only have a clean room but one that is also free of smoke, so we sincerely apologize for falling short of this. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again, and we hope to have you back for the seamless experience you deserve in the near future. Sincerely, Hotel Management

4 out of 5
It wa ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

Posted by on Aug 5, 2019

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5 out of 5
Easy to get in and out of. Except back door entrance was nit working.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 21, 2019 by Hotel Management

Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management

5 out of 5
It was very quiet staff was very friendly...the staff was very helpful

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by Hotel Management

We are delighted you had an excellent stay at Extended Stay America. It is great knowing you loved every aspect of our unique hotel, especially the excellent service from our staff. They will be happy to hear their efforts made your stay memorable! We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management

2 out of 5
Their idea of breakfast bar is granola bars and coffee there was no fruit no cereal no orange juice know waffles no nothing for the money was very much terrible

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Hotel Management

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

5 out of 5
THE STAFF ARE AMAZING!!!!! They gave me + friends (not staying in hotel) snacks while I was checking in. The line was 3 deep and the staff took quality time with each of us. I accidentally booked a disabled room and Sahid(?) upgraded me into a bigger room without charge. There was a hiccup with my room key and Sahid(?) walked me up to help me with it. OVERALL AMAZING SERVICE. CLEAN, DECENT ROOMS!!

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Hotel Management

Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management

5 out of 5
the front desk clerk, he was very kind an welcoming.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 25, 2019 by Hotel Management

We love to receive feedback on how we are doing. So, thank you for sharing your comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our front desk associate. We will be sure to share your review with them as they will be so pleased. Thank you again and we look forward to seeing you again soon. Sincerely, Hotel Management

About the Extended Stay America San Jose - Santa Clara

Location 2131 Gold St, San Jose, CA 95002

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America San Jose - Santa Clara also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This San Jose hotel is smoke free.

  • 101 guestrooms or units
  • 3 levels
  • Built in 2001
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (11.9 km / 7.4 mi)
  • Train station: Santa Clara Great America Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America San Jose - Santa Clara offers 101 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America San Jose Santa Clara
  • Extended Stay America Santa Clara
  • Extended Stay America Santa Clara Aparthotel
  • Extended Stay America Santa Clara Aparthotel San Jose
  • Extended Stay America San Jose Santa Clara Aparthotel
  • Extended Stay America Clara Aparthotel
  • Extended Stay America Clara
  • Extended Stay America Santa Clara Hotel
  • Extended Stay America San Jose - Santa Clara Hotel
  • Extended Stay America San Jose - Santa Clara San Jose
  • Extended Stay America San Jose - Santa Clara Hotel San Jose

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.