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"The room was minimally stocked but comfortable. There was no blow dryer or tissues. My daughter's non smoking room had a distinctly unpleasant smell ... " More

By a verified traveler on Mon 17 Aug 2015

Hotel Description

Hotel near Levi's Stadium in San Jose

In San Jose

Your stay at this Alviso hotel places you within 2 miles (3 km) of Levi's Stadium and Santa Clara Convention Center. Cisco Systems Corporate Headquarters and California's Great America are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$95* Per night/room Oct 11 - Oct 12

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Full Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America San Jose - Santa Clara ratings based on 14 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America San Jose - Santa Clara

Everyone (10) Couples (1) Family (2)
5 out of 5
Easy to get in and out of. Except back door entrance was nit working.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 21, 2019 by Hotel Management

Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management

5 out of 5
It was very quiet staff was very friendly...the staff was very helpful

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by Hotel Management

We are delighted you had an excellent stay at Extended Stay America. It is great knowing you loved every aspect of our unique hotel, especially the excellent service from our staff. They will be happy to hear their efforts made your stay memorable! We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management

2 out of 5
Their idea of breakfast bar is granola bars and coffee there was no fruit no cereal no orange juice know waffles no nothing for the money was very much terrible

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Hotel Management

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

5 out of 5
THE STAFF ARE AMAZING!!!!! They gave me + friends (not staying in hotel) snacks while I was checking in. The line was 3 deep and the staff took quality time with each of us. I accidentally booked a disabled room and Sahid(?) upgraded me into a bigger room without charge. There was a hiccup with my room key and Sahid(?) walked me up to help me with it. OVERALL AMAZING SERVICE. CLEAN, DECENT ROOMS!!

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Hotel Management

Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management

5 out of 5
the front desk clerk, he was very kind an welcoming.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 25, 2019 by Hotel Management

We love to receive feedback on how we are doing. So, thank you for sharing your comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our front desk associate. We will be sure to share your review with them as they will be so pleased. Thank you again and we look forward to seeing you again soon. Sincerely, Hotel Management

5 out of 5

Posted by on Mar 6, 2019

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Comment from Hotel Management

Apr 14, 2019 by Hotel Management

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

2 out of 5

Not as clean as it should be. Not well maintained

Pros: decent price, but wouldn't stay again. Staff was friendly.
Cons: cleanliness, maintenance.
Location: Almost nothing in walking distance. fairly isolated unless you have a car.
The air conditioner is in-wall and very, very loud, with occasional excessive fan noise. Room was not clean: Crumbs on the table, dust on the closet racks. Bathroom needed basic maintenance: exhaust fan was shockingly loud (bad fan bearings), toilet had minor drip, sink counter was separating from wall. I've stayed at 6 or more extended stay america hotels in the past 5 years and this was the worst of them all. The bedding was okay.

Posted by on Mar 1, 2018

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Comment from Hotel Management

Mar 2, 2018 by Hotel Management

Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management

2 out of 5

Hotel close to Levi Statdium

Dear Sir or Ma'am, I'm not likely to recommend this hotel to a friend. The location was close to the Levi stadium and the staff was nice... but the hotel was not worth what was charged. My reservation for two beds could not be honored. The shower pipes screamed when the water was turned on. The front door had issues with the card reader. The thermostat didn't work. The continental breakfast was a pot of coffee and a granola bar. Hotel needs some serious TLC. Thanks Edward Bichard

Posted by , from Ventura on Dec 5, 2016

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3 out of 5

Unorganized

When we first checked in, the staff wasn't sure what rooms were actually occupied, so they had to walk around &a knock before giving us a room. The room's kitchen was rather dirty. About 20 mins after we got to our room, our door starts opening only to find another couple had been given a key to our room.. luckily I had just finished getting dressed or they would have got a surprise! The staff had changed had the front desk & wasn't apologetic at all when we walked up to tell them what happened. 30 min later, we realize our room keys no longer work& had to wait for someone to fix it. the continental breakfast consisted of pre packaged muffins. That was it. Cheap room close to the stadium, but that was about it.

Posted by , from O on Sep 20, 2016

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2 out of 5

Sub par

Checked in at 3pm, room was not ready. Once sent to another room, all kitchen utensils/appliances missing, no TV remote, broken computer desk chair. TRASH in the computer desk drawer. When requesting kitchen utensils, they asked for the items to be picked up downstairs since they were "short staffed". Vending machine room locked at night, the front desk "didn't have the key". Highly disappointed and would not stay at this location again.

Posted by , from california on Jul 11, 2016

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About the Extended Stay America San Jose - Santa Clara

Location 2131 Gold St, San Jose, CA 95002

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America San Jose - Santa Clara also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Free self parking is available. This San Jose hotel is smoke free.

  • 101 guestrooms or units
  • 3 levels
  • Built in 2001
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (10.3 km / 6.4 mi)
  • Train station: Santa Clara Great America Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America San Jose - Santa Clara offers 101 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This San Jose hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America San Jose Santa Clara
  • Extended Stay America Santa Clara
  • Extended Stay America Santa Clara Aparthotel
  • Extended Stay America Santa Clara Aparthotel San Jose
  • Extended Stay America San Jose Santa Clara Aparthotel
  • Extended Stay America Clara Aparthotel
  • Extended Stay America Clara
  • Extended Stay America Santa Clara Hotel
  • Extended Stay America San Jose - Santa Clara Hotel
  • Extended Stay America San Jose - Santa Clara San Jose
  • Extended Stay America San Jose - Santa Clara Hotel San Jose

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.com/San-Jose-Hotels-Extended-Stay-America-San-Jose---Santa-Clara.h603920-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.