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"We booked the room thru a third party which was Travelocity. Which they stated that we would not be charged until check in. Little did we know that th ... " More

By a verified traveler on Tue 15 Oct 2019

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Hotel Description

Hotel near Alameda Otay in San Diego

Otay Mesa stay

With a stay at this Otay Mesa hotel, you'll be within 2 miles (3 km) of Alivizatos and 6 miles (10 km) of Alameda Otay. U.S. Consulate General Tijuana and North Island Credit Union Amphitheatre are also within 6 miles (10 km).

Renovated in 2018

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$117* Per night/room Jul 10 - Jul 11

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Jetted Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Quality Suites San Diego Otay Mesa ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Suites San Diego Otay Mesa

Everyone (8) Couples (3) Family (3)
5 out of 5
Very clean hotels

Posted by on Apr 22, 2022

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2 out of 5
Property was convient to the border. Staff was very friendly and helpful. Room AC unit was very old and super loud! So loud we couldn't sleep. Talked to the hotel staff about moving us to another room, but hotel was "completely booked".

Posted by on Jun 13, 2021

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4 out of 5

Posted by on May 4, 2021

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4 out of 5
We booked the room thru a third party which was Travelocity. Which they stated that we would not be charged until check in. Little did we know that the hotel charges $100 prior to check in and also a $100 deposit. It was refunded back but I definitely think that is something that should be stated on there website. The staff was very nice and helpful, breakfast was very good We are definitely coming back. The only issue was that it is one block away from the Mexican border so if you miss your exit you will end up in Mexico. It is about 30 minutes away from SeaWorld in downtown San Diego which is amazing...

Posted by on Oct 15, 2019

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1 out of 5

Posted by on Jul 8, 2019

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4 out of 5

Posted by on Jul 1, 2019

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4 out of 5
We needed to be close to the High School. This place was very convenient for that. Inside elevator was great. We felt very safe.

Posted by on Apr 9, 2019

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2 out of 5

U gotta b desperate

Fish tank and pool looked out the same, not clear. It didnt smell very good either. The staff were friendly

Posted by on Aug 11, 2018

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Comment from Hotel Management

Aug 16, 2018 by Rajee

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager Quality Suites San Diego Otay Mesa

2 out of 5

Nasty and unfriendly

Pros: I liked NOTHING about this place.
Cons: They are in need of training in customer service, cleanliness, and overall service with the public.
Location: There is a I Hop that was really nice across the bridge.
My room was not ready and when they did get it ready the bathroom was dirty. I had to ask for it to be cleaned and I had just arrived. It was like everyone was unhappy to be working there. Only one set of towels in the room. I had to ask for towels. I took pictures. Not one person smiled my whole visit. I observed other unhappy customers complaining about rooms and service as well. It was like you were bothering the staff if you asked for anything. The check in person was very short with you and couldn’t help you with anything. She kept getting others to try and help as she tried to help the next person in line. I asked for the manager who never came or was introduced.

Posted by , from Las Vegas,Nv on Feb 20, 2018

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5 out of 5

Clean hotel at a great price!

Pros: Clean & Quiet
Cons: N/A
Location: Very close to the Amphitheater & Water Park
Clean hotel and amenities - quiet area. Breakfast options were decent. Would gladly come again!

Posted by , from Los Angeles on Jul 11, 2016

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About the Quality Suites San Diego Otay Mesa

Location 2351 Otay Center Dr, San Diego, CA 92154

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Fitness facility
  • Restaurant

Property Features

Quality Suites San Diego Otay Mesa offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. Event space at this hotel measures 1113 square feet (103 square meters) and includes conference space. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Quality Suites San Diego Otay Mesa. Self parking is free. A complete renovation of Quality Suites San Diego Otay Mesa was completed in December 2018. This San Diego hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 3 levels
  • 1113 sq ft of conference space
  • 103 sq m of conference space
  • Built in 2000
  • To-go breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Suites San Diego Otay Mesa offers 74 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Suites Otay Mesa
  • Quality Suites Otay Mesa Hotel
  • Quality Suites Otay Mesa Hotel San Diego
  • Quality Suites Otay Mesa San Diego
  • Quality Suites San Diego
  • Quality Suites San Diego Otay Mesa
  • Quality Suites San Diego Otay Mesa Hotel
  • Quality Suites Diego Otay Mesa
  • Quality Suites San Diego Otay Mesa Hotel
  • Quality Suites San Diego Otay Mesa San Diego
  • Quality Suites San Diego Otay Mesa Hotel San Diego

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.