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Extended Stay America San Diego - Sorrento Mesa

2.5-star property
9880 Pacific Heights Blvd, San Diego, CA 1-855-201-7819

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2.5 out of 5
See all 15 Travelocity Reviews

"Close and convenient to my cousins house large kitchen " More

By a verified traveler on Thu 26 Dec 2019

Points Of Interest

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Hotel Description

Hotel near Torrey Pines State Reserve in San Diego

Heart of San Diego

A stay at this Sorrento Valley hotel places you within 3 miles (5 km) of Torrey Pines State Reserve and 6 miles (10 km) of Torrey Pines Golf Course. University of California-San Diego and Westfield UTC are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 135 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$95* Per night/room Aug 30 - Aug 31

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America San Diego - Sorrento Mesa ratings based on 15 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America San Diego - Sorrento Mesa

Everyone (6) Couples (1) Family (6)
4 out of 5
Close and convenient to my cousins house large kitchen

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 26, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you enjoyed our ideal location with easy access to your cousin’s place. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

1 out of 5
Front desk personnel was nice and friendly. When we got to our room we noticed a weird odor, we blamed it on the age of the room and the fact that it was a extended stay with a stove in the room. Later during my shower I noticed that there was water damage on the ceiling and wall and what looked to be mold on the ceiling

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 4, 2019 by Hotel Management 

Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

3 out of 5
Would have liked some fruit at breakfast bar. Otherwise okay stay.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Hotel Management

Thank you for being our guest and sharing your review. We are glad you had a pleasant stay at our well-kept property and that you liked most of our offerings. However, we regret our breakfast was not according to your liking. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management

2 out of 5
On our last hour of our stay, we saw a cockroach roaming inside the fridge. When you see 1cockroach around in an area, there might be hundreds lurking in the dark as well.

Posted by , from San Francisco on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Hotel Management

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. Your feedback for the odor and cleanliness has been shared with the housekeeping team for review and action. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

4 out of 5

Posted by on Sep 16, 2019

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2 out of 5
It seems like it wasn’t cleaned. The bathroom sink and tub were still dirty and all of the pillow cases were stained.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 30, 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered with your room. Your feedback regarding the bathroom will be shared with our housekeeping team to improve our guest experiences. Also, your concern about the pillowcase stained will be shared with the appropriate team. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

2 out of 5
I don't often write reviews but this place really needs some feedback. No issues with the staff at the front desk, they were helpful and friendly. The units here pretty worn. Our room had sticky floors, the pull out sofa bed was visibly stained and very well worn. Bathroom fixtures were worn to the point that we were not able to adjust for a hot shower, mildew on shower caulking, missing a hair dryer and had to ask at front desk. Just felt a bit yucky the whole time I was there, glad it was just one night. No extra blankets and not convinced the extra pillow in the closet had been cleaned. Overall an underwhelming experience. The low price relative to hotels in the area was only positive but it was reflected in the quality and experience. Sorry, I can't recommend this place.

Posted by , from Santa Clara,Ca on Apr 15, 2019

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Comment from Hotel Management

May 19, 2019 by Hotel Management

Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management

4 out of 5

Posted by on Sep 30, 2018

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Comment from Hotel Management

Oct 1, 2018 by Hotel Management

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

1 out of 5
DO NOT RECOMMEND AT ALL! Very disappointed by the quality of this hotel, especially being in a high end location. We have stayed in other Extended Stays in the past, and it was no way near like this one. Rooms had a very mold/mildew, rotten odor as soon as you opened the door. Furnishings were old and rusted. Counters were cracked, tub was pealing. Just horrible!!! For the high price we paid, this hotel was definitely not worth it at ALL!!! For such a large franchise throughout the US, you would expect better, much much better! I would highly recommend a makeover or evaluation of each and every room.

Posted by , from Corona, CA on Aug 6, 2018

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Comment from Hotel Management

Aug 10, 2018 by Hotel Management

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

3 out of 5

Next time I'll choose another hotel

Pros: It was close to where I was working.
Cons: Clean the rooms better so they don't smell like cigarettes.
Location: Lots of office buildings around the area. Not a whole lot for food nearby.
This hotel was OK, at best. Mine and my co-worker's rooms all smelled like cigarettes, even though they were non-smoking rooms. The walls were thin and I could hear everything going on around me. I was a little disappointed with this hotel and would definitely choose another hotel next time I'm in the area.

Posted by , from WI on Jan 23, 2018

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Comment from Hotel Management

Jan 25, 2018 by Hotel Management

Andy, thank you for staying at our hotel. We are happy to read you had were benefited with our convenient location close to your needs and that you had an overall nice stay. However, we apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thanks again for being our guest, and we hope to welcome you back in the future. Sincerely, Hotel Management

About the Extended Stay America San Diego - Sorrento Mesa

Location 9880 Pacific Heights Blvd, San Diego, CA 92121

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America San Diego - Sorrento Mesa also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available. This San Diego hotel is smoke free.

  • 135 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Diego Intl. Airport (SAN) (27.5 km / 17.1 mi)
  • Train station: San Diego Coaster Sorrento Valley Station (5.2 km / 3.2 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America San Diego - Sorrento Mesa offers 135 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America San Diego Sorrento Mesa
  • Extended Stay America Sorrento
  • Extended Stay America San Diego - Sorrento Mesa Hotel
  • Extended Stay America Sorrento Mesa Hotel
  • Extended Stay America Sorrento Mesa Hotel San Diego
  • Mesa Sorrento
  • San Diego Sorrento Mesa
  • Sorrento Mesa San Diego
  • Extended Stay America San Diego Sorrento Mesa Hotel
  • Extended Stay America San Diego - Sorrento Mesa San Diego
  • Extended Stay America San Diego - Sorrento Mesa Hotel San Diego

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.