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"Staff friendly, Bathroom behind toilet dirty, Lobby nice, no food, pool pump broken, " More

By a verified traveler on Fri 16 Jul 2021

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Hotel Description

4-star hotel near Oregon State Fairgrounds Pavilion

In Salem

Within 3 miles (5 km) of this hotel, you'll find Oregon State Fairgrounds Pavilion and Salem Riverfront Park. Salem Armory Auditorium and L. B. Day Amphitheater are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$146* Per night/room Jul 3 - Jul 4

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Doubletree by Hilton Salem ratings based on 29 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Doubletree by Hilton Salem

Everyone (9) Couples (1) Family (5)
3 out of 5
Staff friendly, Bathroom behind toilet dirty, Lobby nice, no food, pool pump broken,

Posted by on Jul 16, 2021

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Comment from Hotel Management

Jul 19, 2021 by DT Staff

Thank you for taking time to give us some feedback! I am happy to hear that the staff was friendly. We thank you so much for your patience while we work on getting our pool up and running.

4 out of 5
Stay was quite enjoyable. The checkin process wasn't what I expected sadly. Bretta, at the front desk, did a super great job of handling the stressors of a busy holiday weekend accompanied with a short staff. Checkin was supposed to be around 3pm, however, my room wasn't ready until 6:15pm. That's my only complaint. They were nice enough to lower my room rate, so overall am not too sore about the issue.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 4, 2021 by charlie

Thank you for your feed back, I hope that we will see you again and that we can be speedier at getting our rooms ready

2 out of 5
I booked this hotel for one a night stay because Double Tree was a good hotel in my mind. Boy was I wrong. The check in staff service was ok but the feel and cleanliness of the actual facility was horrible. You can immediately feel and notice when you walk into a hotel if it is well maintained or not. This hotel needs major upgrades. The worst part about all of this is that we were given a handicap room right next to the elevator without any notice. Our room door had a huge gap underneath. We had to use some towels to cover it up at night. This was ridiculous. The room windows are NOT sound proof. We heard all the cars go by. Noise proof windows should be a standard for al hotels. Do not book this hotel even if it is a few dollars cheaper than other know hotels. Lastly we were charged $7 for parking each night. This information was not disclosed before booking online. Worst hotel experience ever.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Jun 28, 2021 by Michelle

Thank you for your feed back

5 out of 5

Posted by on Mar 9, 2021

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Comment from Hotel Management

Jun 28, 2021 by Michelle

Thank you for your feed back

5 out of 5
This hotel was conveniently located--only about 10 minute drive to anything else in Salem. It was a little too close to the freeway, so if you're sensitive to noise, that could be an issue. The room was spacious and comfortable. The staff was SUPER friendly and overly accommodating. I stayed 3 nights and heated food in my room. I only wish that there was a wet bar sink to rinse the dishes, instead of only the bathroom sink. Also, I wish there were real coffee cups in the rooms, instead of only paper. Last wish is OnDemand TV options, or a smart TV with Netflix/Hulu/Prime, etc.

Posted by on Nov 13, 2019

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5 out of 5
Very well taken care of, clean-I didn’t see any trash outside, and I love that the room comes with a fridge and microwave, saved me extra money on eating out.

Posted by on Oct 12, 2019

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2 out of 5
When we checked in the pool was not open due to cleaning. Part of the reason we booked was because of the pool so this was disappointing. But ok- it couldn’t be helped. Perhaps if they would have done something to make up for it. Then up in our room, the bathroom walls were very dirty. On the bright side, The staff was friendly.

Posted by on Aug 4, 2019

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5 out of 5
Close by the highway. The staff was very professional. Great breakfast if you are a Hilton member.

Posted by on May 30, 2019

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5 out of 5
Nice, close to freeway, friendly staff and clean rooms

Posted by on Jan 16, 2019

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3 out of 5
Tired facility in need of considerable maintenance and upgrade. Good people on staff.

Posted by on Dec 16, 2018

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About the Doubletree by Hilton Salem

Location 1590 Weston Ct NE, Salem, OR 97301

Property Features

Doubletree by Hilton Salem offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. The business-friendly Doubletree by Hilton Salem also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 4-star Salem hotel is smoke free.

  • 80 guestrooms or units
  • 4 levels
  • Built in 1997
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: Salem Station (4.9 km / 3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Doubletree by Hilton Salem offers 80 air-conditioned accommodations with MP3 docking stations and safes. Beds feature pillowtop mattresses. 40-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Salem hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Press NW Bistro & Bar - This bistro serves breakfast and light fare.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 9.95 for adults and USD 5.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 2.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 2.95 per night (rates may vary)
  • Self parking fee: USD 7.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Hotel Salem
  • Doubletree Hilton Salem
  • Doubletree Salem
  • Hilton Salem
  • Salem Doubletree
  • Salem Hilton
  • DoubleTree By Hilton Hotel North Salem Oregon
  • Phoenix Hotel North Salem
  • Phoenix Inn Suites North Salem Hotel Salem
  • Doubletree Hilton Salem Hotel
  • Doubletree by Hilton Salem Hotel
  • Doubletree by Hilton Salem Salem
  • Doubletree by Hilton Salem Hotel Salem

You should know

  • Up to 2 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.