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4.4 out of 5

"Friendly staff helpful with directions on several occasions " More

By a verified traveler on Sun 21 Jul 2019

Hotel Description

3.5-star hotel near Oregon Convention Center

Heart of Portland

A stay at this Downtown Portland hotel places you steps from Roseland Theater and a 5-minute walk from Pioneer Courthouse Square. Portland Art Museum and Tom McCall Waterfront Park are also within half a mile (1 km).

Renovated in 2016

A 24-hour fitness center, valet parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Traveling for business? Take advantage of the 24-hour business center, express check-in, and conference center.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 256 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Premium bedding, free newspapers, and free local calls are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$79* Per night/room Dec 20 - Dec 21

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Courtyard by Marriott Portland City Center ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Portland City Center

Everyone (7) Family (2)
4 out of 5

Posted by on Sep 5, 2020

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Comment from Hotel Management

Sep 7, 2020 by Dave Murray

Thank you for sharing your feedback and we hope to welcome you back to downtown Portland soon. Dave Murray General Manager

2 out of 5
Location is fabulous and the hotel is quiet. The staff is friendly and accommodating. Unfortunately the little things added up to a disappointing stay. We had two adjoined rooms while there. In one room when we arrived there were small drops of blood on the sheets that were not replaced the next day. Also, the coffee area was not restocked for the next day. In the other room when we arrived the little coffee area had open packages and items missing. It was also sticky. There was also no soap. The second night shortly after 10pm while in bed the bathroom mirror came off the wall and shattered. Thankfully nobody was hurt. It took about 20 minutes and two phone calls to get assistance cleaning that up. And when we checked out our car was parked in the rain very close to another car so we had difficulty loading it up. There was plenty of space under cover. The Original Dinerant, which does the room service for the hotel, did okay. The breakfast card you leave on the door overnight does not match the breakfast menu in the room. They have good food but cross contamination is an issue for those wanting gluten free food especially for dinner. Needless to say the mirror was an unusual circumstance but with the cost of Courtyard by Marriott we expected them to be much better than what we experienced.

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 26, 2019 by Dave M

Thank you so much for sharing your candid and detailed feedback with us. We have shared your helpful comments with our various departments so that the issues your experienced can be addressed and corrected. I hope you travel plans call for a return trip to Portland and that you will provide us an opportunity to better your experience with us. Thank you again. Dave Murray General Manager

5 out of 5
Friendly staff helpful with directions on several occasions

Posted by on Jul 21, 2019

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Comment from Hotel Management

Aug 5, 2019 by Dave Murray

Thank you so much for your nice comments about our team. We hope you plan a future Portland visit. Dave Murray General Manager

5 out of 5
Great location. Nice staff. Clean and comfy rooms.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 16, 2019 by Dave Murray

We really appreciate you sharing your nice comments from your recent stay. Come back and visit again soon. Dave Murray General Manager

5 out of 5

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 13, 2019 by Dave Murray

Thank you for your 5 rating. We appreciate it. Dave Murray General Manager

5 out of 5

Posted by on Jan 13, 2019

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4 out of 5

Enjoyed our stay but room and bathroom were dirty

Staff super nice and friendly. I felt the bathroom shower was dirty as well as the bathroom floor

Posted by on May 14, 2018

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5 out of 5

Nice hotel within downtown

Pros: The friendly staff
This hotel was perfect. Staff was friendly and helpful. The location is walking distant to the Pearl District, Pioneer Square and Chinatown.

Posted by on Jun 6, 2016

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About the Courtyard by Marriott Portland City Center

Location 550 SW Oak Street, Portland, OR 97204

Renovations + Closures

The following facilities or services will be unavailable from August 06 2020 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
  • Fitness facilities

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5300 square feet (492 square meters) and includes a conference center. A 24-hour fitness center, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Courtyard by Marriott Portland City Center. For a fee, parking is available. A complete renovation of Courtyard by Marriott Portland City Center was completed in March 2016. This 3.5-star Portland hotel is smoke free.

  • 256 guestrooms or units
  • 16 levels
  • 5300 sq ft of conference space
  • 492 sq m of conference space
  • Built in 2009
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Portland Intl. Airport (PDX) (14 km / 8.7 mi)
  • Train station: Portland Union Station (0.8 km / 0.5 mi)
  • Metro station: SW 5th-Oak Street Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Courtyard by Marriott Portland City Center offers 256 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 43-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Portland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines and the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard City Center
  • Courtyard City Center Marriott
  • Courtyard Marriott Center City
  • Courtyard Marriott City Center
  • Courtyard Marriott City Center Hotel Portland
  • Courtyard Marriott Portland City Center Hotel
  • Courtyard Marriott Portland City Center
  • Courtyard By Marriott Portland City Hotel Portland
  • Courtyard Portland City Center
  • Courtyard by Marriott Portland City Center Hotel
  • Courtyard by Marriott Portland City Center Portland
  • Courtyard by Marriott Portland City Center Hotel Portland

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.