4.2 out of 5

"Excellent I recommend this hotel to everyone. Staff are the best " More

By a verified traveler on Mon 16 Jul 2018

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Hotel Description

Located within 2 miles (3 km) of Crococun Zoo, Now Sapphire Riviera Cancun All Inclusive is within 3 miles (5 km) of Ojo de Agua Beach. This 496-room, 4-star resort has 3 outdoor pools along with a full-service spa and 7 restaurants. It's on the beach and also near Puerto Morelos Town Square and San Jose Catholic Parish.


This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Guests can expect to find free WiFi and 32-inch an LCD TV with cable channels and a DVD player. Beds are dressed in pillow menus and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free minibar items, a balcony or patio, and an iPod dock.

Property features

Guests of Now Sapphire Riviera Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. If you decide to drive, there's free valet parking. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a sauna.


  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Deal of the Day

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$242 per night

Preferred Club Junior Suite Beach Front Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Jr Suite Tropical View Two Dbl Bd

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club St Ocean Front King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club St Tropical View Two Dbl

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Jr Suite Tropical View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Now Sapphire Riviera Cancun All Inclusive ratings based on 64 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Excellent I recommend this hotel to everyone. Staff are the best

Posted by , from philadelphia. PA USA on Jul 16, 2018

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Comment from Hotel Management

Jul 18, 2018 by Social Media Coordinator

Dear Guest, Thank you very much for sharing your review and beautiful pictures on Travelocity. We will share your comments with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5
There was s problem with seaweed along the beach. If the beach is important to you this entire stretch of the Riviera Maya might not work for you this time of year. I’m a pool guy so didn’t matter to me. The best service I’ve ever enjoyed and food was very good. Would definitely recommend it and go back!

Posted by , from chicago on Apr 29, 2018

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Comment from Hotel Management

Apr 30, 2018 by Social Media Coordinator

Dear Guest, Thank you for sharing your great review on Expedia about your stay at the Now Sapphire Riviera Cancún. we are so happy to hear that you enjoyed the food. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5

Great resort on the beach

Staff were amazing!!! Grounds were very clean. Drinks and food wonderful!!! Beautiful pool and beach with no problem getting a chair and beverages. We will be returning!

Posted by , from Minnesota on Mar 3, 2017

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Comment from Hotel Management

Mar 6, 2017 by Social Media Coordinator

Dear guest, Thank you for sharing your review on Travelocity about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the drinks, food, pool and the staff service. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator

3 out of 5
Pros: The hotel itself was beautiful. Rooms were spacious, food was good.
Cons: People come to relax....not be pressured into buying premium packages.
The one thing that would make us not return was the sales pressures to try to get you to upgrade/purchase additional packages.

Posted by on Feb 23, 2017

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Comment from Hotel Management

Feb 25, 2017 by Social Media Coordinator

Dear Guest, Thank you for your kind words regarding your recent stay at our resort. We are glad that you liked the resort facilities and food. Dear Guest, Your valuable feedback will be shared with the Operations Committee and the UVC supervisors to let them know your thoughts. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again very soon. Best regards, Olivia Rodríguez

2 out of 5

Terrible time.

The beach was unusable. And the seaweed was piled up 4ft high on the beach. This caused a garbage smell to hover over the entire property.

Posted by , from new jersey on Jul 21, 2015

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Comment from Hotel Management

Jul 29, 2015 by Social Media Coordinator

Dear Guest, Thank you for you recent visit. It's been a pleasure to have you at our resort. Mother Nature has deposited seaweed throughout the Caribbean this year but we are doing our best to clean the beaches daily for your enjoyment. We really hope to have the opportunity to welcome you back in the near future. Sincerely yours, Olivia Rodríguez Social Media Coordinator

3 out of 5

Great resort

 I bought this over 3 months in advance. Everything went well. This place has entertainment and activities at all times so we didn't have to leave the resort. The food and staff was great. My favorite was Franciso, he made it a point to put smiles on our faces. The neg experience was that when booking this trip I'd request a king bed but instead got two doubles. When I called the front desk with my concerns instead of trying to accommodate me they wanted me to show them they guaranteed the bed.

Posted by , from greenville sc on Nov 15, 2013

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2 out of 5

Awesome setting, poor food, poor spa

I was just there last week with a wedding party (about 45 people total) The resort was absolutely beautiful and picture perfect. My room smelled of mildew, the vent was leaking, the plumbing in our building was leaking for two days, the buffet was terrible, the room service was even worse, the $45 manicure peeled off in the shower TWO HOURS after I got it done (I was still required to pay because I didn't immediately call to complain- it was two hours before the wedding, so I couldn't get them redone and didn't have time to call the spa right away) The lounge was the place to be at night and the best food was at the Hibachi place (which by the way, took an hour and a half to get in) followed by the Mediterranean place. The resort is very confusing to walk around with all the windy sidewalks and if you're not in the first two, or last two buildings next to the pool, forget walking there- you'll need to call a golf-cart. The pool bar was great and the servers on the beach were fantastic. The wedding coordinator got a lot wrong too. The bouquets were wrong, the flower for the brides hair was wrong, there was no head table (as requested) and the DJ didn't get the list of songs to do, in addition, the DJ didn't introduce the wedding party (as requested).To make a long story short, I had a great time but I wouldn't go back to that particular resort. 

Posted by on May 21, 2013

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3 out of 5

Beautiful resort, food and drinks not so great

The resort is picturesque! Absolutely gorgeous and the staff was very friendly and more than accommodating.  Would highly recommend getting an ocean view room. The food on the other hand was not very good and the drinks were extremely watered down (alcoholic and non alcoholic). The staff also did not serve or cook with gloves which was a huge let down and turn off. Was disappointing since this is an all inclusive resort and we didn't want to eat or drink anything:(

Posted by on May 15, 2013

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5 out of 5

Now Sapphire

Entertainment staff and all staffs and theater shows were great. Hotel ambience was excellent. Great lobby night hang out.The pool was breathtaking and a great place to lounge. The room was nicely decorated and comfortable . We were impressed with the cleanliness. The air conditioning was perfect. We had a garden view and didn't feel we missed out on an ocean view as the breeze was so refreshing. Every staff member treated us with smiles and were always pleasant. The beach was daily cleaned of the seaweed debis.The hotel was surrounded by equal  calibre hotels and made it enjoyable to walk the  beach. We always felt safe and secure.

Posted by , from Poughkeepsie, NY on May 2, 2013

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5 out of 5

Great Resort, go there

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Good: 1- All Inclusive, all you can eat and drink, anytime, 6 restaurants to choose from, Mexican, Asian, American Buffets, Mediterranean. Several bars including on the pool. 2- Very clean, organized, nice large pool and on the beech, large lobby sitting area for relaxation. 3- Theater and nightly activities and shows. 4- Nice clean and big rooms with housekeeping twice a day. 5- Kid's club. 6- Good for the price. 7-Superb Service and environment. 8- Kids friendly. Not very good: 1- Far away from Cancun airport and downtown and water activities-Marina($50 one-way taxi-30 minutes). 2- Wireless Internet only available close to the lobby/lounge and is a paid service. Not in rooms. 3- Pool chairs get reserved yet unattended by selfish people, people problem more than a hotel problem and sure will be a problem in all hotels unless hotel have strict no reservation policy. Overall very recommended.

Posted by , from MI on Apr 4, 2013

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About the Now Sapphire Riviera Cancun All Inclusive

Location Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 3 and 12 years old


  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Built in 2001 and inspired by Mayan village design, the 496-suite Resort Riviera Cancun comprises interconnected public buildings built around and over a series of lily ponds. The resort houses 2 outdoor swimming pools, shops, a full-service business center, and tour desk.

Set in a secluded corner of the resort grounds, Now Spa By Pevonia offers massage, body and facial treatments, and hair and nail care. The facility also offers men's and women's areas and a Turkish bath (surcharges apply for all spa products, services, and treatments. Spa facilities are open to guests when purchasing a spa treatment). Guests can continue to get pampered at the onsite hair salon. Then, enjoy a drink at one of the 2 poolside bars.

High-speed wireless Internet access is complimentary in public areas. Complimentary self-parking is available. A roundtrip airport shuttle is available for a fee. Like all major Riviera Maya hotels, this resort is equipped with its own water purification system. Additional amenities include an ATM, a game room, and a meeting room.

  • Number of outdoor pools - 3
  • Fitness facilities
  • Number of bars/lounges - 5
  • Number of poolside bars - 2
  • Full-service spa
  • 24-hour front desk
  • Swim-up bar
  • Beach umbrellas
  • Conference space
  • Billiards or pool table
  • Spa treatment room(s)
  • Porter/bellhop
  • Year Built 2001
  • Tours/ticket assistance
  • Coffee shop or café
  • Free self parking
  • Free WiFi
  • Steam room
  • Free valet parking
  • Sauna
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Nightclub
  • Supervised childcare/activities (free)
  • Children's pool
  • Conference space size (meters) - 771
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Number of restaurants - 7
  • Concierge services
  • Conference space size (feet) - 8295
  • Gift shops or newsstand
  • Shopping on site
  • Outdoor tennis courts - 2
  • Beach towels
  • Total number of rooms - 496
  • One meeting room
  • Number of floors - 3
  • Arcade/game room
  • Number of buildings/towers - 14
  • Wedding services
  • Tennis on site
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.2 km / 14.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Now Sapphire Riviera Cancun All Inclusive offers 496 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with cable channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include bidets, complimentary toiletries, and hair dryers. This Puerto Morelos resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Sitting area
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Now Sapphire Riviera Cancun All Inclusive has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

The resort provides plenty of recreational opportunities, including kayaking and windsurfing. Tennis buffs can use 2 courts. A fitness center provides cardio equipment and a weight center. Guests can relax in the sauna and steam room. An on-site dive shop can set up scuba-diving courses, certification, and trips (surcharges for scuba diving).

Golf enthusiasts can arrange tee times at Playa del Carmen Golf Course, 20.5 miles (33 kilometers) away. Excursions to Mayan cultural sites such as Chichén Itzá, Tulum and Cobá; nature theme parks, such as Xcaret or Xel-ha; day trips to Cozumel; and sports such as deep-sea fishing and horseback riding can be arranged at the resort's tour desk (surcharges apply for all off-site activities and excursions).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.



The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

The resort fee includes:

  • Breakfast
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Children's club/arcade access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 10usd per person per hour, max 5p.m.(subject to availability) (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun

You should know

  • The total price shown includes a resort fee.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.


USD 200 in Resort Coupons

Book a stay in any room or rate category and receive USD 200 in resort coupons for use during your stay on spa treatments and food and beverage purchases.

Resort coupons cannot be applied to the following services: beauty salon services, purchases of spa products, telephone charges, dolphin experiences, gift shop purchases, boutique purchases, Internet service, marina services, dive shop, medical services, or car rental and travel agency services. Resort coupons must be redeemed at the time of booking or service. Resort coupons have no cash value and are non-refundable and non-transferable. Coupons do not apply to gratuities, taxes, private functions, and/or special events such as Christmas and New Year gala dinners. Resort coupons are not cumulative and cannot be combined with any other promotion or special offer including, but not limited to discounts for spa treatments. They are only valid for the original stay and cannot be deducted on departure. Offer may not be combined with other promotions or special offers. Restrictions and blackout dates apply. All this offer is subject to availability and may be changed or withdrawn at any time. Not applicable to group bookings. Other restrictions may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.

This offer is valid for 1 evening only per stay. Participating resorts: Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Sunscape Sabor Cozumel, or Sunscape Star Cancun (December 2018). Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.