4.2 out of 5

"Staff were amazing!!! Grounds were very clean. Drinks and food wonderful!!! Beautiful pool and beach with no problem getting a chair and beverages. We ... " More

By a verified traveler on Fri 03 Mar 2017

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Hotel Description

An all-inclusive stay in Puerto Morelos awaits you at Now Sapphire Riviera Cancun All Inclusive. You'll be 2.6 km (1.6 mi) from Crococun Zoo and 4.3 km (2.7 mi) from Ojo de Agua Beach. Highlights at this beachfront resort include 7 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with cable channels, and all 496 rooms feature free WiFi, balconies or patios, and iPod docks. Minibars provide free refreshments, and 24-hour room service is also available. Pillow menus and down comforters welcome you to a good night's rest, and other nice touches include free toiletries. Sitting areas, DVD players, and coffee/tea makers are also available.

A relaxing visit to Now Spa By Pevonia can include deep-tissue massages, hot stone massages, and detox wraps along with access to the sauna and steam room. With 2 poolside bars and 5 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and marina. Business amenities include conference space and a meeting room. Additionally, you'll find a nightclub, free WiFi in public areas, and a fitness center. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Puerto Morelos resort, you'll be 4.5 km (2.8 mi) from Puerto Morelos Town Square and 4.5 km (2.8 mi) from San Jose Catholic Parish.

Deal of the Day

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
$234 per night

Dlx Jr Suite Tropical View King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Jr Suite Tropical View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club St Ocean Front King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Jr Suite Tropical View Two Dbl Bd

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club JrSt OceanFrontTwo Dbl Bd

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Now Sapphire Riviera Cancun All Inclusive ratings based on 62 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Great resort on the beach

Staff were amazing!!! Grounds were very clean. Drinks and food wonderful!!! Beautiful pool and beach with no problem getting a chair and beverages. We will be returning!

Posted by , from Minnesota on Mar 3, 2017

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Comment from Hotel Management

Mar 6, 2017 by Social Media Coordinator

Dear guest, Thank you for sharing your review on Travelocity about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the drinks, food, pool and the staff service. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator

3 out of 5
Pros: The hotel itself was beautiful. Rooms were spacious, food was good.
Cons: People come to relax....not be pressured into buying premium packages.
The one thing that would make us not return was the sales pressures to try to get you to upgrade/purchase additional packages.

Posted by on Feb 23, 2017

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Comment from Hotel Management

Feb 25, 2017 by Social Media Coordinator

Dear Guest, Thank you for your kind words regarding your recent stay at our resort. We are glad that you liked the resort facilities and food. Dear Guest, Your valuable feedback will be shared with the Operations Committee and the UVC supervisors to let them know your thoughts. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again very soon. Best regards, Olivia Rodríguez

2 out of 5

Terrible time.

The beach was unusable. And the seaweed was piled up 4ft high on the beach. This caused a garbage smell to hover over the entire property.

Posted by , from new jersey on Jul 21, 2015

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Comment from Hotel Management

Jul 29, 2015 by Social Media Coordinator

Dear Guest, Thank you for you recent visit. It's been a pleasure to have you at our resort. Mother Nature has deposited seaweed throughout the Caribbean this year but we are doing our best to clean the beaches daily for your enjoyment. We really hope to have the opportunity to welcome you back in the near future. Sincerely yours, Olivia Rodríguez Social Media Coordinator

3 out of 5

Great resort

 I bought this over 3 months in advance. Everything went well. This place has entertainment and activities at all times so we didn't have to leave the resort. The food and staff was great. My favorite was Franciso, he made it a point to put smiles on our faces. The neg experience was that when booking this trip I'd request a king bed but instead got two doubles. When I called the front desk with my concerns instead of trying to accommodate me they wanted me to show them they guaranteed the bed.

Posted by , from greenville sc on Nov 15, 2013

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2 out of 5

Awesome setting, poor food, poor spa

I was just there last week with a wedding party (about 45 people total) The resort was absolutely beautiful and picture perfect. My room smelled of mildew, the vent was leaking, the plumbing in our building was leaking for two days, the buffet was terrible, the room service was even worse, the $45 manicure peeled off in the shower TWO HOURS after I got it done (I was still required to pay because I didn't immediately call to complain- it was two hours before the wedding, so I couldn't get them redone and didn't have time to call the spa right away) The lounge was the place to be at night and the best food was at the Hibachi place (which by the way, took an hour and a half to get in) followed by the Mediterranean place. The resort is very confusing to walk around with all the windy sidewalks and if you're not in the first two, or last two buildings next to the pool, forget walking there- you'll need to call a golf-cart. The pool bar was great and the servers on the beach were fantastic. The wedding coordinator got a lot wrong too. The bouquets were wrong, the flower for the brides hair was wrong, there was no head table (as requested) and the DJ didn't get the list of songs to do, in addition, the DJ didn't introduce the wedding party (as requested).To make a long story short, I had a great time but I wouldn't go back to that particular resort. 

Posted by on May 21, 2013

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3 out of 5

Beautiful resort, food and drinks not so great

The resort is picturesque! Absolutely gorgeous and the staff was very friendly and more than accommodating.  Would highly recommend getting an ocean view room. The food on the other hand was not very good and the drinks were extremely watered down (alcoholic and non alcoholic). The staff also did not serve or cook with gloves which was a huge let down and turn off. Was disappointing since this is an all inclusive resort and we didn't want to eat or drink anything:(

Posted by on May 15, 2013

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5 out of 5

Now Sapphire

Entertainment staff and all staffs and theater shows were great. Hotel ambience was excellent. Great lobby night hang out.The pool was breathtaking and a great place to lounge. The room was nicely decorated and comfortable . We were impressed with the cleanliness. The air conditioning was perfect. We had a garden view and didn't feel we missed out on an ocean view as the breeze was so refreshing. Every staff member treated us with smiles and were always pleasant. The beach was daily cleaned of the seaweed debis.The hotel was surrounded by equal  calibre hotels and made it enjoyable to walk the  beach. We always felt safe and secure.

Posted by , from Poughkeepsie, NY on May 2, 2013

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5 out of 5

Great Resort, go there

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Good: 1- All Inclusive, all you can eat and drink, anytime, 6 restaurants to choose from, Mexican, Asian, American Buffets, Mediterranean. Several bars including on the pool. 2- Very clean, organized, nice large pool and on the beech, large lobby sitting area for relaxation. 3- Theater and nightly activities and shows. 4- Nice clean and big rooms with housekeeping twice a day. 5- Kid's club. 6- Good for the price. 7-Superb Service and environment. 8- Kids friendly. Not very good: 1- Far away from Cancun airport and downtown and water activities-Marina($50 one-way taxi-30 minutes). 2- Wireless Internet only available close to the lobby/lounge and is a paid service. Not in rooms. 3- Pool chairs get reserved yet unattended by selfish people, people problem more than a hotel problem and sure will be a problem in all hotels unless hotel have strict no reservation policy. Overall very recommended.

Posted by , from MI on Apr 4, 2013

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3 out of 5

Don't Do Preferred Status

Pros: entertainment staff
Cons: 1st come 1st serve restaurants, pool could have been cleaner, service was spotty
Vacation is what you make it. Friendly staff was very hit or miss. We stayed away from the Preferred Club because it was uncomfortable with many unhappy customers. Food was pretty good for an all-inclusive. We were very fortunate there were many kids there so my daughter loved the crafts at Explorer's Club and the Entertainment staff was a delight.

Posted by on Nov 26, 2012

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5 out of 5

Resort is a good place to relax and forget about worries.

Pros: Free breakfast, Close restaurants, Quiet, all inclusive
Cons: No free Internet
A very good place to stay and have fun. Enjoyed stay and have no worries of where to eat and activities to do.

Posted by , from Chicago, IL, USA on Oct 31, 2012

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About the Now Sapphire Riviera Cancun All Inclusive

Location Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Now Sapphire Riviera Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Now Sapphire Riviera Cancun All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. Event space at this resort measures 8295 square feet (771 square meters) and includes conference space. A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Now Sapphire Riviera Cancun All Inclusive. Self parking and valet parking are free.

  • 496 guestrooms or units
  • 3 levels
  • 14 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq m of conference space
  • Built in 2001
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.2 km / 14.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Now Sapphire Riviera Cancun All Inclusive offers 496 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with cable channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include bidets, complimentary toiletries, and hair dryers. This Puerto Morelos resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Sitting area
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Now Sapphire Riviera Cancun All Inclusive has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

The resort provides plenty of recreational opportunities, including kayaking and windsurfing. Tennis buffs can use 2 courts. A fitness center provides cardio equipment and a weight center. Guests can relax in the sauna and steam room. An on-site dive shop can set up scuba-diving courses, certification, and trips (surcharges for scuba diving).



Golf enthusiasts can arrange tee times at Playa del Carmen Golf Course, 20.5 miles (33 kilometers) away. Excursions to Mayan cultural sites such as Chichén Itzá, Tulum and Cobá; nature theme parks, such as Xcaret or Xel-ha; day trips to Cozumel; and sports such as deep-sea fishing and horseback riding can be arranged at the resort's tour desk (surcharges apply for all off-site activities and excursions).



The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby

Spa Services

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

The resort fee includes:

  • Breakfast
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Children's club/arcade access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 10usd per person per hour, max 5p.m.(subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun

You should know

  • The total price shown includes a resort fee.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Night Out Dine Around Promotion
Book a stay at Now Sapphire Rivera Cancun and enjoy complimentary dinner and an evening of entertainment at Now Jade Riviera Cancun Resort & Spa All Inclusive
Guests must contact their resort's concierge in advance to make arrangements. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. This offer is valid for one evening only per stay.

USD 200 in Resort Coupons


Book a stay in any room or rate category and receive USD 200 in resort coupons for use during your stay on spa treatments and food and beverage purchases.

Resort coupons cannot be applied to the following services: beauty salon services, purchases of spa products, telephone charges, dolphin experiences, gift shop purchases, boutique purchases, Internet service, marina services, dive shop, medical services, or car rental and travel agency services. Resort coupons must be redeemed at the time of booking or service. Resort coupons have no cash value and are non-refundable and non-transferable. Coupons do not apply to gratuities, taxes, private functions, and/or special events such as Christmas and New Year gala dinners. Resort coupons are not cumulative and cannot be combined with any other promotion or special offer including, but not limited to discounts for spa treatments. They are only valid for the original stay and cannot be deducted on departure. Offer may not be combined with other promotions or special offers. Restrictions and blackout dates apply. All this offer is subject to availability and may be changed or withdrawn at any time. Not applicable to group bookings. Other restrictions may apply.