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4.6 out of 5

"Fast and easy check in. Just be aware there is a charge for parking. " More

By a verified traveler on Sun 09 Jan 2022

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Hotel Description

4-star hotel near Pointe Orlando

Florida Center stay

Your stay at this Florida Center hotel places you within 3 miles (5 km) of Pointe Orlando and Universal CityWalk. Universal’s Islands of Adventure and Orlando International Premium Outlets are also within 3 miles (5 km).

Poolside dining

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Standard Room, 1 King Bed (Refrigerator)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Oct 23 - Oct 24

Standard Room, 1 King Bed (Refrigerator)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Refrigerator)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, Accessible (Refrigerator)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 Queen Bed (Refrigerator)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Refrigerator)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Orlando Universal, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Orlando Universal, an IHG Hotel

Everyone (9) Couples (2) Family (3)
5 out of 5

Posted by on Mar 4, 2022

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5 out of 5
Fast and easy check in. Just be aware there is a charge for parking.

Posted by , from Lake placid on Jan 9, 2022

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5 out of 5
Very good

Posted by on Dec 19, 2021

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4 out of 5
Great staff. Clean spacious room. Carpets and furniture are stained and need cleaned or replaced

Posted by on Nov 2, 2021

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5 out of 5
Everyone was really nice and friendly. Loved how close it was to Disneyworld and Islands of adventure. Also, got shuttles so that always comes in handy!

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 11, 2021 by KC

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your feedback. We hope to see you back again the next time you are in Orlando.

5 out of 5

Posted by on Aug 9, 2021

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5 out of 5
Great hotel for families! Staff was wonderful, food was great, and the kids loved swimming in the pool.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Aug 11, 2021 by KC

Thank you for taking the time to write a review in regards to your recent stay with us. We appreciate your feedback. We hope to see you back again the next time you are in Orlando.

5 out of 5
Great people and service, very clean hotel. They are doing a great job.

Posted by on May 1, 2021

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Comment from Hotel Management

May 3, 2021 by KC

Thank you for taking the time to write a review in regards to your recent stay with us and we are glad to hear that you enjoyed it. We look forward to welcoming you back real soon!

5 out of 5

Posted by on Apr 22, 2021

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Comment from Hotel Management

May 3, 2021 by KC

Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back real soon!

5 out of 5

Posted by on Apr 16, 2021

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Comment from Hotel Management

Apr 27, 2021 by KC

Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back real soon!

About the Crowne Plaza Orlando Universal, an IHG Hotel

Location 7800 Universal Boulevard, Orlando, FL 32819

Property Features

Crowne Plaza Orlando Universal, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Orlando Universal, an IHG Hotel. Parking is available for a fee. This 4-star Orlando hotel is smoke free.

  • 400 guestrooms or units
  • 15 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Property shuttles: Theme park shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Orlando Universal, an IHG Hotel offers 400 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Elements Bar and Grille - Overlooking the pool, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Aqua Pool Bar - This poolside bar specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Skydiving nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts cash payment only upon check-out.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per week
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Car recommended
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 21 for adults and USD 12 for children (approximately)
  • Uncovered self parking fee: USD 21.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Orlando
  • Crowne Plaza Orlando Universal
  • Crowne Plaza Universal
  • Crowne Plaza Universal Hotel
  • Crowne Plaza Universal Hotel Orlando
  • Crowne Plaza Universal Orlando
  • Orlando Crowne Plaza
  • Orlando Crowne Plaza Universal
  • Universal Crowne Plaza
  • Universal Crowne Plaza Orlando
  • Crown Plaza Orlando
  • Crowne Plaza Orlando Universal Hotel Orlando
  • Crowne Plaza Orlando Universal Hotel

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.