4.3 out of 5

"The way the employees (all) helped and served you was Outstanding. The food was excellent, I would recommend the buffet breakfast to everyone and the ... " More

By a verified traveler on Sun 08 Apr 2018

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Hotel Description

A family-friendly stay in Orlando awaits you at Crowne Plaza Orlando Universal. You'll be 1.3 km (0.8 mi) from I-Drive 360 and 2.5 km (1.6 mi) from Pointe Orlando. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

LCD TVs with digital channels are featured in all 400 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. In-room dining is easy with amenities like microwaves and round-the-clock room service. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Elements Bar and Grille, serves American cuisine and is open for lunch and dinner. Aqua Pool Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour fitness center and pool loungers. Business amenities include a 24-hour business center, conference space, and meeting rooms. Other amenities include free WiFi in public areas, spa services, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of a free area shuttle.

With a stay at this 4-star Sand Lake hotel, you'll be 2.6 km (1.6 mi) from Orange County Convention Center and 3.1 km (1.9 mi) from Universal’s Islands of Adventure™.

Crowne Plaza Orlando Universal ratings based on 86 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
The way the employees (all) helped and served you was Outstanding. The food was excellent, I would recommend the buffet breakfast to everyone and the food served out side in the pool area was very good.

Posted by on Apr 8, 2018

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Comment from Hotel Management

Apr 9, 2018 by TMason

Thank you so much for your review of our hotel. It's great to know how much you enjoyed your recent experience. Ensuring your experience is outstanding is something our staff takes great pride in, so we value your feedback. Thank you so much for sharing and the kind words. We hope to see you again very soon.

5 out of 5

Very Nice

We had to stay here while traveling with a school trip. Very nice place. Nice studio room for us and our two kids. Didn't like having to pay for coffee in the morning and the temperature in the room was kind of hard to regulate. But very nice all together.

Posted by , from Kentucky on Mar 31, 2017

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Comment from Hotel Management

Apr 2, 2017 by TMason

Thank you for sharing this great review Jeremy. We're so glad you enjoyed your stay while in town for the school trip. Hopefully, you'll be able to come back again soon! We'll be renovating our rooms in the near future and we're sure you'll love them.

5 out of 5

Trip to Orlando

Everything about the hotel was great but the agent who scheduled my trip misspoke about complimentary tickets for the theme parks and that was the purpose of my trip. If I had known this, I could have saved a bunch by buying my tickets on line prior to going. When I arrived, there was no complimentary tickets and I had to pay top dollar.

Posted by on Feb 22, 2017

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Comment from Hotel Management

Mar 10, 2017 by t

We're so glad to know you enjoyed your experience here at the hotel. We are curious about who advised there would be tickets included. If you could call our sales department and ask to speak with our director of sales we would like to investigate this more to ensure the agency advising you is corrected. We do apologize for the confusion but are very happy that you were pleased with the hotel.

4 out of 5

Nice hotel, hidden fees.

Nice hotel. We ordered toom service and a 10 dollar meal turned to 30+. Apparently there was 20$ service fee. We paid it, but it would have been nice to have a heads up

Posted by on Dec 27, 2015

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Comment from Hotel Management

Dec 31, 2015 by TMason

Thank you for this 4 star review. We appreciate your comments and will do our best to make sure the tax, gratuity and delivery service fee are more clear and easily visible on your room service menu in the future. We're glad you enjoyed the hotel and hope you'll be back again soon!

5 out of 5

Beautiful hotel near Universal Studios

Upon arriving we didn"t know what to ecpect. We got such a good rate from Travelocity we weren't sure? This hotel is beautiful! It has an enormous pool with tiki bar. Food available as well .Big rooms. Several restaurants and lounges. Room service. The staff were very friendly and helpful. Awesome work out center A plus!

Posted by , from merritt island fl on Oct 19, 2015

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Comment from Hotel Management

Oct 28, 2015 by TMason

Thank you for this outstanding review. We're so glad you were able to experience all that our hotel and team has to offer and took the time to share it. We hope you'll be back soon!

4 out of 5

Convenient to I-drive, Universal

Pros: Very friendly staff.
Cons: Please quiet down the A/C!!
Location: Near Universal, one block off I-Drive, just minutes from Disney. Lots of restaurants and the convention center nearby.
Nice enough hotel, and the staff is very friendly, but disappointed that there was no place to sit and meet with friends to get an after-dinner (or before-dinner for that matter) drink or snack. Rain had closed the pool bar, and the indoor bar was closed (this on a Saturday evening). Also, the room had an in-room A/C unit that was extremely noisy, waking you every time it turned on. Did have a great view of some of the attractions and the nightly Disney fireworks out my hotel room window!

Posted by , from Treasure Coast, Florida on Aug 18, 2015

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Comment from Hotel Management

Sep 10, 2015 by TMason

Thank you for taking the time to share your 4 star review. We really appreciate it. I do apologize for the lack of available indoor space to enjoy a drink with your friends. Our hotel is undergoing a renovation that we very excited about. Soon it will move into the guest rooms too. This should also help to reduce the A/C noise. We do hope you'll be back following this renovation so that you can fully enjoy the hotel and all our services.

3 out of 5

Great pool

Great pool , shouldn't charge for self Parking .besides that everything is great

Posted by on Jul 24, 2015

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Comment from Hotel Management

Jul 31, 2015 by alazzara@cporlando.com

Thank you for your comments. I'm glad you enjoyed the pool area. It is very popular, especially for relaxation after a long day at work or in the parks. Also good for swimming laps. Parking is commonplace at full service hotels in the area and we are priced very competitively.

1 out of 5

I hated this place

We paid good money to stay at this hotel, then found out that everything was extra. We had to pay extra to park there. No breakfast was included with the room. If you wanted a microwave that was extra. The room looked like it had been updated since the opening and some of the furniture was ripped or torn. They didn't even have a flat screen TV in our room. This place was horrible. The only good thing was the bus transportation to the Disney Parks.

Posted by , from Lockport, NY, United States on Dec 10, 2013

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4 out of 5

Nice Hotel

The hotel is very nice but you are paying for everything! Paying for wifi in the room is a bit ridiculous! No on-site spa - which is a huge con when going to celebrate and relax for a weekend. Otherwise very nice hotel. OH!! Because you "booked the hotel through a third party, you do not have a choice in the type of room" apparently. Having 2 queens for a couple and then not having anything else to offer was a bit different.

Posted by , from Sarasota, FL on Oct 11, 2013

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4 out of 5

Convenient Location

Pros: Close restaurants, heated pool
Cons: No free Internet
The Crown Plaza is located in a very convenient location. Very close to all parks and other activitys. On a negative note the hotel does not provide free shuttles to and from the air port. The shuttles to the parks are free but you would have to arrange your time around there schedule. I suggest taking a taxi, not expensive at all. The restaraunt in the hotel is very good! I especially loved the "Blue Crab Claw Soup", couldn't have enough of it! Over all we had a great time! I totally recommend! Oh, almost forgot, the emergency alarm went off and we had to evacuate the hotel at 1:30AM, of which I didn't like. Never found out what was the cause but there was no emergency after all! :)

Posted by , from New York, NY, USA on Apr 4, 2013

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About the Crowne Plaza Orlando Universal

Location 7800 Universal Boulevard, Orlando, FL 32819

Property Features

Crowne Plaza Orlando Universal offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. A 24-hour business center and meeting rooms are available. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Crowne Plaza Orlando Universal. Parking is available for a fee. This 4-star Orlando hotel is smoke free.

  • 400 guestrooms or units
  • 15 levels
  • 2 bars or lounges
  • 5 conference rooms
  • Dining venue
  • Bar by the pool
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)


  • Airport: Orlando, FL (MCO-Orlando Intl.) (22.1 km / 13.7 mi)
  • Property shuttles: Free area shuttle and theme park shuttle
  • Parking: Valet parking, self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Crowne Plaza Orlando Universal offers 400 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Elements Bar and Grille - Overlooking the pool, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Aqua Pool Bar - This poolside bar specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered.

Late night fare is available from 24-hour room service.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property accepts cash payment only upon check-out. For more details, please contact the property using the information on the reservation confirmation received after booking.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released. For more details, please contact the property using the information on the reservation confirmation received after booking.


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.99 for adults and USD 8.00 for children (approximately)
  • Self parking fee: USD 16 per day (in/out privileges)
  • Valet parking fee: USD 23 per night (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Orlando
  • Crowne Plaza Orlando Universal
  • Crowne Plaza Universal
  • Crowne Plaza Universal Hotel
  • Crowne Plaza Universal Hotel Orlando
  • Crowne Plaza Universal Orlando
  • Orlando Crowne Plaza
  • Orlando Crowne Plaza Universal
  • Universal Crowne Plaza
  • Universal Crowne Plaza Orlando
  • Crown Plaza Orlando
  • Crowne Plaza Orlando Universal Hotel Orlando
  • Crowne Plaza Orlando Universal Hotel

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.


20% Off Excursions through Florida Dolphin Tours in Orlando

Book a stay now-June 30, 2018, in any room or rate category for travel now-July 31, 2018, and receive 20% off the price of excursions through Florida Dolphin Tours in Orlando.

Full details provided at check-in. Reservation for excursions must be made by visiting the Local Expert concierge desk located in the hotel lobby. Excursions must be purchased by June 30, 2018, for redemption by July 31, 2018. A maximum of 2 tickets per excursion may be purchased using this offer. Offer is only valid for excursions through Florida Dolphin Tours in Orlando carried by Local Expert. Additional tickets may be purchased at the regular retail rate. Taxes are included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.