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"I think the hotel needs fresh upgrades especially in the rooms. While the room was clean in no way was it worth $200 a night. There were cracks in th
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With a stay at this Downtown hotel, you'll be within half a mile (1 km) of Chrysler Museum of Art and 2 miles (3 km) of Nauticus National Maritime Center. Waterside Festival Marketplace and Children's Museum of Virginia are also within 3 miles (5 km).
Business services
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and laundry facilities.
Free WiFi, comfy beds
The 204 guestrooms feature comforts like Select Comfort beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. TVs come with cable channels, and other amenities include free WiFi and room service.
Wyndham Garden Norfolk Downtown ratings based on 14 Verified Reviews
Review Summary
2.1
out of 5
2.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Wyndham Garden Norfolk Downtown
Everyone (11)Family (3)
3 out of 5
I think the hotel needs fresh upgrades especially in the rooms. While the room was clean in no way was it worth $200 a night. There were cracks in the bathtub and wallpaper coming off and small repairs that needed to be done.
Posted by a verified traveler on Jan 27, 2020
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Comment from Hotel Management
Jan 28, 2020
by Dru
Hello, thank you for your review. Your comments have been shared with our maintenance staff. I apologize that your room was not up to par. We've done many upgrades recently including in-room furniture, mattresses, TVs, tubs and wallpapers. We hope you give us another chance and we'll ensure you'll be satisfied. Again, thank you for your review and have a pleasant day!
3 out of 5
Understaffed. Waited for attention too long at checkin and dinner. Some aspects clean and apparently newly renovated, others rusty, dated. For example, new shower/tub combo in the bath but rusty light switch and shower faucet plumbed backwards (hot is cold on dial). Also pretty noisy.
Posted by a verified traveler on Aug 23, 2019
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Comment from Hotel Management
Aug 23, 2019
by Dru
Thank you for your review! We almost always have more than necessary help needed so we can make guest service our number one priority! We are still under renovation so please pardon us as we get all the details right as well. Feel free to contact me when you arrive in the future so I can ensure you have a better experience!
2 out of 5
No maid service ever approached our room. Used same towels for 3 days.
Posted by a verified traveler on Jul 8, 2019
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Comment from Hotel Management
Jul 8, 2019
by DT
Thank you for your feedback. I am sorry that you did not receive room service during your stay. I would love to know more about this if you would like to give us a call at the hotel. Rest assure we will address this to the correct department.
1 out of 5
Posted by a verified traveler on Jul 6, 2019
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Comment from Hotel Management
Jul 6, 2019
by dt
Thank you for your feedback. Please contact us and let us know what caused this low rating.
1 out of 5
Posted by a verified traveler on May 31, 2019
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Comment from Hotel Management
May 31, 2019
by RC
Thank you for scoring us today.
Regards,
1 out of 5
That property was not clean at all
The room was filthy for it to have high rating that was false advertised
Posted by a verified traveler on May 28, 2019
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Comment from Hotel Management
May 29, 2019
by JC
Hello, Thank you for sharing your comments with us, we wish you had mentioned about the issues with your room, we would have addressed it for you. You sent your review anonymously so we cannot address your concerns directly, however I would like to point out that we are under renovation and hopefully you can give us another chance in the future. Regards,
1 out of 5
Posted by a verified traveler on Apr 7, 2019
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Comment from Hotel Management
Apr 8, 2019
by JC
Thank you for your review. Regards,
2 out of 5
My stay
the bed was hard as a rock could not sleep because of all the noise in the hotel it was just a terrible stay. And I've never had issues at the hotel before this was the first time and it will be the last time. maybe it was just an isolated incident but the bed was absolutely terrible
Posted by Lambert, from Virginia on Jul 1, 2018
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Comment from Hotel Management
Jul 5, 2018
by Director of Sales
We appreciate your candid feedback which will be relayed to the appropriate staff members.
Thank you for your business. We hope to welcome you again in the future.
1 out of 5
The check in experience is weird. You have to go up this very odd ramp to get to the main lobby. They good luck finding a rolling cart for your luggage. Aside from this entrance there are steps at all the others. Anyone that would struggle with steps this wouldn't be a good place to stay. I did see a very few handicap spots in the ramp. Next the outside of the building is very dated and run down looking. The inside is much nicer than I expected. The room was fair a little small but OK. The beds are uncomfortable. We went to the restaurant in the lobby for breakfast and the waiter was VERY rude, mumbling under his breath about the customers, he was very disgruntled. The food was good but we couldn't really enjoy it. My room wasn't cleaned while I was there. However they did knock on the door both morning The first morning at 8:15 saying they thought we checked out. The second morning at 9:15 and when we said we were sleeping the person proceeded to try to open the door with their master key. My fiancé slammed it shut and yelled we are sleeping. I have never had a worse experience at a hotel. I would NEVER stay here again and I recommend you keep looking for another place. At the price we paid per night this was unacceptable. Very disappointing!!
Posted by Lisa, from Henrico, VA on Jun 25, 2018
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Comment from Hotel Management
Jun 26, 2018
by Director of Sales
Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. We always appreciate constructive feedback.
I will share your comments with our team as it is always our intent to strive to exceed guests expectations.
Thank you again for sharing your experience.
4 out of 5
Easy walk to town center: dining, theaters, mall
Wanted a reasonably priced place to stay, walkable to the great variety of restaurants in downtown. It also was very close to the Wells Theatre and the downtown Mall (including a movie theater). Walked everywhere!
Posted by a verified traveler on Apr 21, 2018
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Comment from Hotel Management
Apr 23, 2018
by RC
Dear Guest,
Thank you for your business and for your comments. We hope to see you again the very near future.
Regards,
The following facilities are closed seasonally each year. They will be closed from May 01 to June 30:
Fitness facilities
Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Wyndham Garden Norfolk Downtown offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly Wyndham Garden Norfolk Downtown. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Norfolk hotel.
Airport: Norfolk Intl. Airport (ORF) (10.3 km / 6.4 mi)
Train station: Norfolk Station (2.6 km / 1.6 mi)
Metro station: Monticello Station (0.5 km / 0.3 mi)
Property shuttles: Cruise terminal shuttle
Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge
Room Amenities
Wyndham Garden Norfolk Downtown offers 204 accommodations with safes and coffee/tea makers. Select Comfort beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Select Comfort beds
In-room dining (limited hours)
Television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.
Black Tuna Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Golf lessons available nearby
Skydiving nearby
Golfing nearby
Boat tours nearby
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Deep tissue massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at anytime
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 20.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets: USD 100.00 per pet, per stay
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 60 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast and lunch.Each guestroom is kept vacant for a minimum of 48 between bookings.The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Number of children who can stay free - 2
Debit cards
gap period enforced between guest stays 24 hours
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 35.00 per stay (for stays between 1 January - 31 December)
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 8.00 and USD 15.00 for adults, USD 4.00 and USD 15.00 for children (approximately)
Self parking fee: USD 10 per day (in/out privileges)
Extended parking fee: USD 10 per day
Pet fee: USD 100.00 per pet, per stay
Service animals are exempt from fees
Early check-in fee: USD 50.00 (subject to availability)
Late check-out fee: USD 50.00 (subject to availability)
Rollaway bed fee: USD 20.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Norfolk Plaza
Norfolk Plaza
Norfolk Plaza Hotel
Norfolk Plaza Hotel London, England
Norfolk Plaza London
Wyndham Garden Norfolk Downtown Hotel
Wyndham Garden Norfolk Downtown
Wyndham Norfolk Norfolk
Wyndham Garden Norfolk Downtown Hotel
Wyndham Garden Norfolk Downtown Norfolk
Wyndham Garden Norfolk Downtown Hotel Norfolk
You should know
Wyndham Garden Norfolk Downtown offers transfers from the cruise terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
The seasonal pool will open in May and close in September.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Wyndham Garden Norfolk Downtown is home to Black Tuna Bar and Grill, which features American cuisine, happy hour, and light fare.
Free parking is not available at this hotel. Self parking is available for USD 10 per day. Extended parking is available for USD 10 per day.
Wyndham Garden Norfolk Downtown is 6.4 mi (10-min drive) away from the Norfolk, VA (ORF-Norfolk Intl.) airport, the closest popular airport to the property.
Wyndham Garden Norfolk Downtown features a seasonal outdoor pool.
This hotel is 7.5 mi (11-min drive) from Ocean View Beach and 13.3 mi (18-min drive) from Chesapeake Beach (Chick's Beach). Don't forget your sunscreen!
This hotel doesn't have a spa, but it does offer deep-tissue massages.
Free breakfast isn't offered at Wyndham Garden Norfolk Downtown, but full breakfast is offered for a fee of between USD 8.00 and USD 15.00 for adults, USD 4.00 and USD 15.00 for children. It's available every day from 6 AM to 10 AM.
Check-in is from 4:00 PM - anytime. Early check-in costs USD 50.00 (subject to availability).
Airport shuttle services are not available at Wyndham Garden Norfolk Downtown.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
