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 Richmond •1 Room
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Hilton Richmond Downtown

4-star property
501 E Broad St, Richmond, VA 1-855-201-7819
4.1 out of 5
Very good!
See all 20 travelocity Reviews

"Beds are comfortable and rooms are big " More

By a verified traveler on Sun 17 Sep 2023

Points Of Interest

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Hotel Description

4-star hotel near Greater Richmond Convention Center

City center retreat

At this Downtown Richmond hotel, you'll be steps from Greater Richmond Convention Center and within a 15-minute walk of Black History Museum. Altria Theater and Edgar Allan Poe Museum are also within 2 miles (3 km).

Renovated in 2021

This traditional hotel includes 3 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$185* Per night/room Oct 30 - Oct 31

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Executive Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Richmond Downtown ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Richmond Downtown

Everyone (15) Couples (3)
5 out of 5
Beds are comfortable and rooms are big

Posted by on Sep 17, 2023

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Comment from Hotel Management

Sep 26, 2023 by John

Thanks for your visit and "5" review, and comments on our beds. We hope to see you back soon.

5 out of 5

Posted by on Sep 16, 2023

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Comment from Hotel Management

Sep 26, 2023 by John C

Brandi, thanks for your visit and "5" review. We hope to see you back soon.

1 out of 5

Posted by on May 13, 2023

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Comment from Hotel Management

Jun 15, 2023 by John

Thanks for your visit and review. I'm sorry to see a lower score than our typical and hope your concerns were addressed. We hope to have the opportunity to serve better in the future.

5 out of 5

Posted by , from ALEXANDRIA on Feb 4, 2023

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Comment from Hotel Management

Mar 7, 2023 by John C

Thanks for your visit and "5" review. We hope to see you again soon.

5 out of 5

Posted by on Dec 10, 2022

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5 out of 5
Friendly staff and room was clean and spacious

Posted by on Aug 15, 2022

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Comment from Hotel Management

Aug 15, 2022 by John C

Thanks for your visit and 5 review. We hope to see you back again soon.

5 out of 5

Posted by , from Prospect on Jan 23, 2022

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5 out of 5
Clean room and friendly staff! Was very convenient to get to the convention center as well as drive to other places to visit.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 17, 2021 by John C

Thanks for your recent visit and positive review. We hope to see you back soon.

3 out of 5
Let’s see... I will start this review with the good. The staff were amazing. The hotel itself was your typical Hilton... very nice. Beyond the basics... beyond the price of the room, parking was $30, wifi was $5, and I didn’t find out how much more breakfast would be because I was over it. That was the good. The bad... the surrounding area reminded me of a call of duty zombies map. I walked to the “Walgreens” which was just a low rent convenience store that I think kept the Walgreens sign up... during this walk I think my life might have been in danger... but I could have just been in a bad mood. I’ve never been to Richmond before this trip... I hope the area around the hotel is not indicative of the city as a whole.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 17, 2021 by John C

Thanks for your visit and review. I'm sorry you felt our city was "zombie" land ! Its much better, but like most cities post pandemic there are pockets of need. We hope you'll return to see some of our better areas, james river, craft beer scene, museums, and more.

5 out of 5
I loved everything. The suite was beautiful and spacious and the staff was great.

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 15, 2021 by John C

Thanks for your visit and positive review. We hope to see you back soon.

About the Hilton Richmond Downtown

Location 501 E Broad St, Richmond, VA 23219

Property Features

Hilton Richmond Downtown offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and 9 meeting rooms are available. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and a garden are also featured at the business-friendly Hilton Richmond Downtown. Parking is available for a fee. A complete renovation of Hilton Richmond Downtown was completed in June 2021. Smoking is allowed in designated areas at this 4-star Richmond hotel.

  • 1 building
  • 250 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Richmond Main Street Station (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Richmond Downtown offers 250 accommodations with MP3 docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 47-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries and hair dryers. This Richmond hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

1885 Cafe & Market - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Gather & Hem - This lobby lounge serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

LaGrotta Restaurante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

For guests' safety, the property includes a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • 2 percent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16.00 per person
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • In-room safe fee: USD 0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Richmond Downtown
  • Hilton Garden Inn Richmond Downtown
  • Hilton Garden Inn Richmond Hotel Richmond
  • Hilton Richmond Downtown Hotel
  • Hilton Richmond Downtown
  • Hilton Richmond Downtown Hotel
  • Hilton Richmond Downtown Richmond
  • Hilton Richmond Downtown Hotel Richmond

You should know

  • Pool access available from 10:00 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.