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4.0 out of 5

"Clean room and friendly staff! Was very convenient to get to the convention center as well as drive to other places to visit. " More

By a verified traveler on Mon 16 Aug 2021

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Hotel Description

4-star hotel near Greater Richmond Convention Center

City center retreat

With a stay at this Downtown Richmond hotel, you'll be within half a mile (1 km) of Greater Richmond Convention Center and 2 miles (3 km) of Altria Theater. Edgar Allan Poe Museum and Virginia Capital Trail: Richmond Trailhead are also within 2 miles (3 km).

Renovated in 2021

This hotel features 3 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 9 conference rooms, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free WiFi, comfy beds

The 250 guestrooms feature comforts like pillowtop beds and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and free newspapers. Housekeeping is available on request.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$182* Per night/room Jun 19 - Jun 20

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible (Roll-in shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Business Lounge Access (Executive floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Accessible (Hearing accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom (Executive floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Richmond Downtown ratings based on 15 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Richmond Downtown

Everyone (12) Couples (2)
5 out of 5

Posted by , from Prospect on Jan 23, 2022

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5 out of 5
Clean room and friendly staff! Was very convenient to get to the convention center as well as drive to other places to visit.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 17, 2021 by John C

Thanks for your recent visit and positive review. We hope to see you back soon.

3 out of 5
Let’s see... I will start this review with the good. The staff were amazing. The hotel itself was your typical Hilton... very nice. Beyond the basics... beyond the price of the room, parking was $30, wifi was $5, and I didn’t find out how much more breakfast would be because I was over it. That was the good. The bad... the surrounding area reminded me of a call of duty zombies map. I walked to the “Walgreens” which was just a low rent convenience store that I think kept the Walgreens sign up... during this walk I think my life might have been in danger... but I could have just been in a bad mood. I’ve never been to Richmond before this trip... I hope the area around the hotel is not indicative of the city as a whole.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 17, 2021 by John C

Thanks for your visit and review. I'm sorry you felt our city was "zombie" land ! Its much better, but like most cities post pandemic there are pockets of need. We hope you'll return to see some of our better areas, james river, craft beer scene, museums, and more.

5 out of 5
I loved everything. The suite was beautiful and spacious and the staff was great.

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 15, 2021 by John C

Thanks for your visit and positive review. We hope to see you back soon.

1 out of 5

Posted by on Mar 8, 2020

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5 out of 5

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 25, 2019 by John C.

Thanks for your stay and great scoring review. We hope to see you again soon.

2 out of 5
Smelled horrible. Asaaaaaaaaaaaaaaaaaaaaaaaasddddffff

Posted by on Aug 31, 2019

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3 out of 5

Posted by on Jun 17, 2019

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4 out of 5

Posted by on Mar 5, 2019

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5 out of 5

Posted by on Feb 11, 2019

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About the Hilton Richmond Downtown

Location 501 E Broad St, Richmond, VA 23219

Property Features

Hilton Richmond Downtown offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. The business-friendly Hilton Richmond Downtown also features concierge services, complimentary newspapers in the lobby, and a fireplace in the lobby. Parking is available for a fee. A complete renovation of Hilton Richmond Downtown was completed in June 2021. Smoking is allowed in designated areas at this 4-star Richmond hotel.

  • 1 building
  • 250 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 2009
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Richmond Main Street Station (1.4 km / 0.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Richmond Downtown offers 250 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters. 55-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request. Renovation of all guestrooms was completed in June 2021.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

1885 Cafe & Market - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Gather & Hem - This lobby lounge serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

LaGrotta Restaurante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 16.00 per person (approximately)
  • Valet parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Richmond Downtown
  • Hilton Garden Inn Richmond Downtown
  • Hilton Garden Inn Richmond Hotel Richmond
  • Hilton Richmond Downtown Hotel
  • Hilton Richmond Downtown
  • Hilton Richmond Downtown Hotel
  • Hilton Richmond Downtown Richmond
  • Hilton Richmond Downtown Hotel Richmond

You should know

  • Pool access available from 10:00 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.