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4.2 out of 5

"The carpet in the room could use steam cleaning, the facilities are beginning to age, families were clean otherwise. I was disappointed at the custome ... " More

By a verified traveler on Sat 19 Sep 2020

Hotel Description

3-star hotel near Norfolk Scope

City center stay

A stay at this Downtown hotel places you within half a mile (1 km) of Norfolk Scope and 2 miles (3 km) of Sentara Norfolk General Hospital. Douglas MacArthur Memorial and St. Paul's Episcopal Church are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 140 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include free weekday newspapers, hair dryers, and phones.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard by Marriott Norfolk Downtown ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Norfolk Downtown

Everyone (11) Couples (1) Family (4)
3 out of 5
The carpet in the room could use steam cleaning, the facilities are beginning to age, families were clean otherwise. I was disappointed at the customer service/ lack thereof of the front desk receptionists. The first room I was assigned had a strong cigarette smoke smell so I had to change rooms. I called downstairs to ensure I could change rooms and when I came down the receptionist walked away as if she didn’t see me walking up for assistance. The male next to her that switched the room had attitude and in no way a apologized for the inconvenience. On top of that, I paid for a king but was placed in a double queen room. Again no apologies. I do not recommend this location as a result of the multiple issues and lack of customer service

Posted by , from San Antonio on Sep 19, 2020

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5 out of 5

Posted by on Jan 1, 2020

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4 out of 5
Location is fantastic. Disliked that my room was not refreshed despite the fact I was out all day on Sunday December 15. It was disappointing to return after dinner to a still unmade bed and trash in the waste paper baskets.

Posted by on Dec 17, 2019

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5 out of 5
It was all good. Only minor problem I had was there was no soap to bathe.

Posted by on Aug 26, 2019

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5 out of 5

Posted by on Jun 9, 2019

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5 out of 5

Posted by on Mar 20, 2019

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4 out of 5
,Convenient location downtown staff courteous, rooms clean - coffee shop had limited Starbucks service

Posted by on Mar 18, 2019

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5 out of 5
Very nice and clean! Excellent location as well. Walking distance from the MacAurthur Mall.

Posted by on Mar 16, 2019

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5 out of 5
Great hotel. Clean and amazing staff. Very accommodating and knowledgeable

Posted by on Dec 27, 2018

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5 out of 5

Posted by on Oct 7, 2018

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About the Courtyard by Marriott Norfolk Downtown

Location 520 Plume street, Norfolk, VA 23510

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Bar/lounge
  • Indoor pool
  • Restaurant

The following facilities are closed on Wednesday and Thursday:

  • Indoor pool
  • Restaurant
  • Bar/lounge

Property Features

Courtyard by Marriott Norfolk Downtown offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3088 square feet (278 square meters) and includes conference space. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Courtyard by Marriott Norfolk Downtown. Parking is available for a fee. This 3-star Norfolk hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 8 levels
  • 3088 sq ft of conference space
  • 278 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Norfolk Intl. Airport (ORF) (16.8 km / 10.4 mi)
  • Train station: Norfolk Station (1.7 km / 1.1 mi)
  • Metro station: MacArthur Square Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Courtyard by Marriott Norfolk Downtown offers 140 accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Norfolk hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Bistro - This bistro specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 2 and USD 20 for adults, USD 2 and USD 20 for children (approximately)
  • Self parking fee: USD 13 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Hotel Norfolk Downtown
  • Courtyard Marriott Norfolk Downtown
  • Courtyard Norfolk Downtown
  • Marriott Norfolk Downtown
  • Courtyard Norfolk Downtown Hotel Norfolk
  • Courtyard By Marriott Norfolk
  • Courtyard Marriott Norfolk Downtown Hotel
  • Courtyard by Marriott Norfolk Downtown Hotel
  • Courtyard by Marriott Norfolk Downtown Norfolk
  • Courtyard by Marriott Norfolk Downtown Hotel Norfolk

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.