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"Beautiful hotel, friendly staff, beautiful view had the best time! " More

By a verified traveler on Fri 09 Oct 2020

Hotel Description

3-star guestrooms with balconies

In suburbs

Stay at this Grand Island hotel and you'll be within 12 miles (20 km) of Niagara Falls State Park and Seneca Niagara Resort & Casino. Fashion Outlets of Niagara Falls and Buffalo State College are also within 12 miles (20 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the health club and perks like free self parking.

Free WiFi, balconies

In addition to LCD TVs with digital channels, the 263 guestrooms offer free WiFi and balconies. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$66* Per night/room Oct 29 - Oct 30

Premium Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom (2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Business Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Radisson Hotel Niagara Falls-Grand Island ratings based on 29 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Radisson Hotel Niagara Falls-Grand Island

Everyone (21) Couples (2) Family (3)
5 out of 5
Beautiful hotel, friendly staff, beautiful view had the best time!

Posted by , from Geneva on Oct 9, 2020

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Comment from Hotel Management

Oct 9, 2020 by Randy

We all at the Radisson thank you for staying with us and do hope to see you agian.

3 out of 5
We didn’t have complimentary breakfast as was promised in agreement when booking

Posted by , from Ny on Sep 12, 2020

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Comment from Hotel Management

Sep 13, 2020 by Randy

Breakfast is not included. We offer a breakfast menu to order off off from 7am to 10am, items are priced individually.

4 out of 5
Loved the riverview, loved the balcony, absolutely loved/would hire some staff, extremely disliked some staff who don't understand basic respect. The rooms were filthy. Gross. Dead flies/ bugs, stains on walls and doors-holes & chips and cracks in bathrooms. Opened a curtain and it accordioned off the track on the end. PHONE WASN'T CONNECTED IN OUR KING SUITE so couldn't even reasonably fix some problems. Didn't show judgement about our support dog. If you don't get your room for under 100, don't do it. And don't have high expectations. Also the radisson website said they were holding rooms for 24hours between guests due to covid, this isn't true and the staff didn't know about the policy.

Posted by , from baston, ma on Sep 4, 2020

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Comment from Hotel Management

Sep 9, 2020 by Cait

Thank you for taking the time to share your detailed feedback. That's not the experience we want any of our guests to have. We appreciate you for bringing this matter to our attention. Your comments will be shared with the hotel management to ensure a similar incident won't reoccur in the future. We hope for another chance to exceed your expectations.

2 out of 5
We walked into our room and it was covered in dog hair and there were toe nail clippings on the floor. We turned on the light to get a better look and the ceiling light was FILLED with dead bugs. it looked like nothing was vacuumed and crumbs everywhere and dusty. There was a dead moth stuck to the wall and we tried calling the front desk and the phone didn’t work so I went down myself. Gentleman at front desk was nice and switched us to another room which was ok but I feel like more could have been done to compensate for this situation. Especially during a pandemic, people are more sensitive and bothered by these types of things when it comes to cleanliness and staying at a hotel.

Posted by on Aug 22, 2020

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Comment from Hotel Management

Aug 23, 2020 by Cait

Thank you for taking the time to share your detailed feedback. That's not the experience we want any of our guests to have. We appreciate you for bringing this matter to our attention. Your comments will be shared with the hotel management to ensure a similar incident won't reoccur in the future. We hope for another chance to exceed your expectations.

4 out of 5

Posted by on Jul 13, 2020

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Comment from Hotel Management

Jul 16, 2020 by Randy

Thank you from all of the staff here at the Radisson Hotel on Grand Island. We hope to see you again.

4 out of 5

Posted by on Jul 9, 2020

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Comment from Hotel Management

Jul 16, 2020 by Randy

Thank you from all of the staff here at the Radisson Hotel on Grand Island. We hope to see you again.

5 out of 5
Enjoyed facing the water. It was nice. Staff were very polite zbd helofuk

Posted by on Aug 21, 2019

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5 out of 5

Posted by on Aug 15, 2019

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1 out of 5
The room was horrible. The breakfast was no more than a continental but cost $20 dollars foe two. My new wife and I was very unhappy with our stay!!!

Posted by on Aug 11, 2019

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3 out of 5
Handicap parking. Was blocked off for two days but no work was done. Shower curtain in bath sagged so curtain sagged to middle leaving ends without curtain. Room door stuck and was difficult to open and close

Posted by on Aug 7, 2019

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About the Radisson Hotel Niagara Falls-Grand Island

Location 100 Whitehaven Rd, Grand Island, NY 14072

Property Features

Radisson Hotel Niagara Falls-Grand Island offers its guests an indoor pool, a seasonal outdoor pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A children's pool, a sauna, and multilingual staff are also featured at the business-friendly Radisson Hotel Niagara Falls-Grand Island. Free self parking is available. This 3-star Grand Island hotel is smoke free.

  • 1 building
  • 263 guestrooms or units
  • 6 levels
  • Built in 1971
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (32.1 km / 19.9 mi)
  • Parking: Free self parking

Room Amenities

Radisson Hotel Niagara Falls-Grand Island offers 263 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and refrigerators can be requested.

  • Private balcony
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

Currents Restaurant - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Currents Lounge - This bar specializes in American cuisine and serves dinner and light fare. A children's menu is available. Open daily.

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 49 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safety Protocol (Radisson) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 30.00 per person (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Byblos Niagara
  • Byblos Niagara Grand Island
  • Byblos Niagara Resort
  • Byblos Niagara Resort Grand Island
  • Byblos Resort
  • Byblos Resort Niagara
  • Niagara Resort
  • Grand Island Holiday Inn
  • Holiday Inn Grand Island (Buffalo / Niagara) Hotel Grand Island
  • Radisson Niagara Falls-Grand Island
  • Radisson Niagara Falls
  • Radisson Hotel Niagara Falls-Grand Island Hotel
  • Radisson Hotel Niagara Falls-Grand Island Grand Island
  • Radisson Hotel Niagara Falls-Grand Island Hotel Grand Island

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 8 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.