2/10 Terrible
Kola
Oct 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was below standard for the rate charged, noisy fridge, un-ironed beddings and dirty and stained carpet. I complained to the Front Desk about the un-ironed beddings and the lady told me that is the standard across the hotel. I told her I stayed the previous night and that is not the case, but she gave the take-it or leave-it attitude and can’t be asked.
No wi-fi signal in the room, informed front desk and the lady was rather schooling me and affirming they have wi-fi signals everywhere in the hotel and I should check my phone. Went back to the room and recorded the evidence and showed it to her and she gave me another rehearsed response without listening and acknowledging the problem.
Worst hotel experience in 20 years coupled with the staff can’t be asked attitude and the General Manager’s deception regarding cancellation refund.
Kola
Stayed 1 night in Sep 2025