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"Very nice experience " More

By a verified traveler on Mon 27 Jun 2022

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Hotel Description

5-star luxury hotel near Central Park

City center stay

Within a 10-minute walk of this Manhattan hotel, you'll find Central Park and Times Square. Broadway and Rockefeller Center are also within half a mile (1 km).

Award-winning

This hotel features a 24-hour gym and a rooftop terrace. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy the free buffet breakfast each morning.

Luxury Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$399* Per night/room Oct 2 - Oct 3

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

WestHouse New York ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for WestHouse New York

Everyone (5) Family (2)
5 out of 5
Very nice experience

Posted by on Jun 27, 2022

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Comment from Hotel Management

Jun 30, 2022 by Q

We truly value your feedback and can't wait to have you return!

5 out of 5
Great

Posted by on Dec 21, 2021

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Comment from Hotel Management

Dec 31, 2021 by Westhouse New York CityTeam

Dear Misty, Thank you for the feedback.

3 out of 5

Just OK

The rooms are very dim. There's very little light. The only place you can read the paper is in the bathroom. The concierge sent us to Benoit's which was awful---D-. The food was bland and not fresh. The only thing edible was the bread.

Posted by , from IL on Aug 28, 2018

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3 out of 5

Hidden “residency charge”

Westhouse is a decent hotel. My room was nice. The bathroom was so small however that the door would not open all the way because it hit the toilet. My main objection is that they charge you a $47 plus taxes Residency Fee. That covers the evening happy hour (cheap wine and beer and cheese) and the morning breakfast buffet (rubbery scrambled eggs, bacon, chicken sausage, soggy fried potato cubes, stale bagels etc). You have no option. The breakfast is in no way worth $47. This is a rip-off. And this charge does not show up when you are booking your room on line. So increase the nightly cost by $50.

Posted by , from Denver on Jul 21, 2018

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5 out of 5
Great location and courteous service! We enjoyed the convenient and wonderful breakfast each morning.

Posted by , from Illinois on May 29, 2018

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4 out of 5
Love the hotel. The rooms are small, but it's NYC and we don't spend much time in our room. Good bed and good amenities (breakfast and an evening 'snack') with pleasant and professional employees. We've been there many times and we'll be back, but not with kids (because of the room size). I would not describe this as a family friendly hotel and it is clearly intended for adults (alcohol, restrictions on munchkins).

Posted by , from San Diego on Apr 4, 2018

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2 out of 5

Disappointed, not worth recommending to anyone

The good: Convenient Location Nice compliment breakfast Room key operated elevators for safety Compliment WiFi The bad: Found a blood stain on one of the blankets No coffee maker in room No clock of any kind in room No vending machine or ice dispenser on my floor No newspaper in the morning Resort fee of ~$50 per person comes as a bit of surprise as it has few resort amenities, but when asking front desk, I was told that it was my fault because I signed the agreement without reading it carefully.

Posted by on Apr 24, 2017

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Comment from Hotel Management

Apr 27, 2017 by Saye Kokeh, Jr.

Dear Guest, We are very sorry to read that your experience did not meet your expectations. We appreciate your feedback has this is the best way for us to improve the quality of the service we are offering. We do offer coffee all day on The Terrace and we also provide coffee makers upon request; make sure to ask for one next time you stay with us. Moreover, we also place newspapers every morning in the lobby and The terrace, I do apologies if there was none that morning. As you mentioned, we do have a daily Resident fee of $42, I am sorry if that was not clear enough on the booking platform you selected; we are doing our best to be very transparent. I do hope that you will give us another chance next time you travel to NYC. Warmest Regards, Saye Kokeh, Jr. Hotel Manager

Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A 24-hour health club, a rooftop terrace, and a library are also featured at the luxury WestHouse New York. This 5-star New York hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Grand Central - 42 St. Station (2.2 km / 1.4 mi)
  • Metro station: 7 Av. Station (E 53rd St.) (0.2 km / 0.1 mi)

Room Amenities

WestHouse New York offers 172 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 46-inch LCD televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

The Terrace Lounge - This buffet restaurant serves breakfast only.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests should notify this property in advance of their anticipated arrival time.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 57.43 per person, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 55 per day (0.2 mi away)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • WestHouse
  • WestHouse Hotel
  • WestHouse Hotel New York
  • WestHouse New York
  • WestHouse New York Hotel
  • WestHouse New York Hotel
  • WestHouse New York New York
  • WestHouse New York Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

WestHouse New York is listed in the 2021 Travel + Leisure 500.

The property is a member of the Small Luxury Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.