4.4 out of 5

"The room was smaller than I had expected for what I paid, I just checked the current pricing and was amazed how the rate had been discounted 25% which ... " More

By a verified traveler on Sun 10 Dec 2017

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Hotel Description

A family-friendly stay in the heart of New York awaits you at Novotel New York - Times Square. Within steps you'll find Broadway Theatre and August Wilson Theater. Highlights at this hotel include a restaurant, a bar/lounge, and a 24-hour business center.

Flat-screen TVs with cable channels are featured in all 480 soundproofed rooms, and you can enjoy free WiFi, iPod docks, and in-room childcare. You'll find nice touches like rainfall showerheads and free toiletries to enhance your stay. Refrigerators, safes, and hair dryers are also available.

The restaurant, Supernova, serves American cuisine and is open for breakfast, lunch, and dinner. The Bar at Supernova is the hotel's own bar, serving drinks along with light fare. 452 square feet (42 square meters) of event facilities include meeting rooms, and other business amenities include limo/town car service. Additionally, you'll find free WiFi in public areas and a fitness center. Buffet breakfast is available.

Places within a short walk of this 4-star Midtown hotel include Ed Sullivan Theater and Circle in the Square Theater.

Novotel New York - Times Square ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Nice Hotel in NYC

Pros: Everyone of the staff I came in contact with was exceptional, from checking in, then the bar/restaurant service was simply 5 star.
Cons: Not much to do about room size so no recommendation.
Location: Easy walk to Rockefeller Center, Radio City and center of Times Square.
The room was smaller than I had expected for what I paid, I just checked the current pricing and was amazed how the rate had been discounted 25% which is more in line with the room I had. However the staff was 5 star. Therefore I would recommend Novetel.

Posted by , from Albany, NY on Dec 10, 2017

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3 out of 5

Where's my coffee maker?

Rooms were nice. Beds very comfortable. Bathroom showers needed more shelves to put items during showering.Great view of Times Square for the extra money! But where is my coffee maker?????

Posted by on Aug 4, 2017

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4 out of 5

Couldn't ask for a better location!

Pros: The location was, of course, the best part. The hotel staff super nice and helpful. Very modern hotel that was just cool to stay in. Great views!
Cons: The DJ with the party music was on the outdoor area right below our room. It wasn't horrible, but it wasn't pleasant either.
Location: Everything is nearby! You can walk to so many things if you are inclined. From shopping to food to Central Park... it is right at your fingertips.
Ian started it off right with a quick check in and great local information. Hotel was very clean and comfortable. Our room on the 17th floor faced away from great views, but it was still nice. On our first night the light behind the mirror in the bathroom went out, but our housekeeper took care of it and even flagged us down in the hall to make sure it was working okay the next day (I wished I'd gotten her name!). It was odd that the lobby was actually on the 7th floor, but this actually made things feel really safe. Amazing views off the outdoor terrace. There was always a positive energy in the hotel that was great. They have a great bar...with pricey drinks. The restaurant was small but looked nice since we didn't eat there. The breakfast buffet looked great each day too, but we just couldn't justify the price tag of nearly $30 each. We opted for some great nearby bagels and coffee. All in all this was a great choice for us though that i would make again without hesitation!

Posted by , from Georgia on Jun 14, 2017

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5 out of 5

Great location

Location: Convenient location with several subway stops in the area.
Our room was very comfortable. Nice shower, new looking carpeting in room and a refrigerator.

Posted by , from Minnesota on May 22, 2017

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5 out of 5

Nice hotel w/ great location!

Pros: Location, location, location!
Cons: Bathroom shower could be cleaned better.
Location: Walking distance to many shops, restaurants, Broadway shows, Times Square, subway stations & more!
Recently stayed 2 nights. Picked location based on proximity to Broadway shows and was not disappointed. Easy walking distance to shows, Times Square, shopping, restaurants, subway stations, etc. Staff was friendly & efficient. Only possible complaint was that bathroom shower looked like it could be cleaned a bit. I would definitely recommend this hotel & will most likely stay there again on my next visit to NYC.

Posted by , from MN on Apr 2, 2017

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5 out of 5

Modern, Clean, Spacious

Pros: Clean, fresh, friendly staff. Nice bar & dining area. Has a great vibe.
Cons: Sink in the bathroom is small & you get a lot of splash back on your clothes.
Location: It's near Times Square - there's anything to do - people watch, shop, dine, drink, sit & rest. It's the BEST.
This is the second time I have stayed at Novotel at Times Square. I liked the first stay so much. The hotel is really hip & modern. The lobby area on the second floor is connected to the big area where the bar, restaurant area is & you get a really nice vibe when you enter. The staff is very friendly & aways available. Our rooms were clean & fresh each visit. The sink in the bathroom is a bit small & splash back is big. I like that there is a shower & tub. The carpet in the rooms were fresh not dingy. The windows had CLEAR views & we had a great view of Times Square. The beds were comfortable & the outer duvet was clean & fresh not just fluffed up from another guest. I appreciate that. I can't say anything bad about our two different stays at Novotel. I would recommend highly. Our price was very reasonable for December 2016 March 2017!

Posted by , from Philly, PA on Mar 4, 2017

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5 out of 5

Only place I would ever stay in NYC

First for starters as soon as you arrive you a greated by the door/ luggage men and they all every single day were super nice and helpful and gave good recommendations exp Juan he was awesome! Another awesome thing is I booked the room for the wrong starting day so I needed a extra night, the hotel was sold out but rather then just tell me that they helped me find a hotel close by for the night. Once we checked in the front desk staff was nice and the room was a great size with a great view of time square. Everything was super clean and nice and modern. We wish we got to enjoy the our door patio bar area but it was a little to cold. This will be THE only hotel my wife and I will stay at when we are in NYC!!

Posted by , from new york on Feb 24, 2017

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2 out of 5

Centrally located but problems

Pros: Central location
Cons: Need better lighting in bathroom & elevator & lobby.
Location: Walked over to the Applejack Diner which had great food & service. Walked to Carnegie Hall for a concert.
When we first checked in, the clerk failed to inform us that the room key is required to select our floor in the elevator. We found that out from another group of guests who also were forced to learn this on their own. The room itself was dimly lit and chilly. Even though we set the room’s thermometer to 76 (the maximum) the room remained colder than the hallway. The bathroom’s lighting was terrible. It was difficult to see anything properly in the bathroom. No top sheet on the bed! Just a comforter. Unable to get a good night’s sleep with the comforter. The amenities were lacking - no coffee maker and no Wi-Fi. Given all the issues with this hotel, we do not plan to stay at a Novotel again.

Posted by on Jan 3, 2017

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5 out of 5

Great hotel in Times Square

Pros: The room was comfortable, the staff was friendly, it was a close walk to Times Square and Rockefeller Center.
Cons: Lighting in the bathroom - it's too dark as is.
Location: Juniors Restaurant had great food. Their cheesecake was my favorite. Drug store next hotel - very convenient to buy bottled water, etc.
We stayed at the Novotel for three nights in December. All of the staff were very nice and helpful when we needed anything. There was a big variety of foods on the breakfast buffet and it was all delicious. Our room was a little small compared to others we've stayed in, but the layout was great and there was still plenty of room. If I have one complaint - the bathroom is too dark and could benefit from more lighting.

Posted by , from Mississippi on Dec 19, 2016

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4 out of 5

Great stay!

We stayed at the Novotel from sept 26-October 1. We show up 3hrs prior to check in and they were able to accommodate an early checkin which was great. The hotel is in a great location, only a few blocks from time square. The room was clean, quiet and comfortable. The buffet breakfast was excellent, great selection of breakfast items. The view In restaurant was great, you can see time square. I would definitely go back and recommend the hotel.

Posted by , from mount pearl on Oct 2, 2016

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About the Novotel New York - Times Square

Location 226 W 52nd St, New York, NY 10019

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center, limo/town car service, and meeting rooms are available. WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square meters). A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the family-friendly Novotel New York - Times Square. This 4-star New York hotel is smoke free.

  • 480 guestrooms or units
  • 33 levels
  • 2 conference rooms
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • In-room childcare (surcharge)
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: New York, NY (LGA-LaGuardia) (16 km / 9.9 mi)
  • Train station: New York Penn Station (1.8 km / 1.1 mi)
  • Metro station: 50 St. Station (0.2 km / 0.1 mi)

Room Amenities

Novotel New York - Times Square offers 480 air-conditioned accommodations with iPod docking stations and safes. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Supernova - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Bar at Supernova - This bar serves light fare only.

Nearby Activities

The Novotel New York - Times Square's complimentary 24-hour fitness center offers treadmills, exercise bikes, stair machines, and weight machines, as well as TVs, and a scale.

Central Park, seven blocks north, encompasses 843 acres of meadows, woods, cliffs, ravines, gardens, paths, and lakes in an emerald setting. Popular walking and running routes include Central Park Drive (closed to traffic during scheduled hours) and the path around the Jacqueline Kennedy Onassis Reservoir. The Loeb Boathouse, on a 20-acre lake, offers rowboat and bicycle rentals. With the famous Christmas tree sparkling above it, the Rink at Rockefeller Plaza—two blocks from the Novotel—is a special treat during the winter holiday season.

The recreational activities listed below are available either on site or near the hotel; fees may apply.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 25 lb)


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)


Guests will be asked to pay the following charges at the property:

  • Utility surcharge: USD 16.33 per accommodation per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD $27.35 + tax per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Times Square Novotel
  • Novotel New York Times Square Hotel
  • Novotel Hotel
  • Novotel Hotel New York Times Square
  • Novotel New York Times Square
  • Accor New York City
  • New York City Novotel
  • Novotel Hotel New York
  • Novotel New York City
  • Novotel New York Times Square Hotel New York City
  • Novotel Times Square

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.