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4.6 out of 5

"We had a wonderful stay at this hotel. The room is very comfortable and it’s super close to time square. They offer free WiFi and have computers and a ... " More

By a verified traveler on Sat 24 Feb 2018

Hotel Description

4-star boutique hotel near Gershwin Theater

City center retreat

At this Midtown hotel, you'll be well placed to visit Gershwin Theater and Eugene O'Neill Theatre, both steps away. Times Square and Broadway Theatre are also within half a mile (1 km).

Dining, 24-hour fitness

The hotel's 24-hour fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Business travelers can take advantage of the express check-in. A restaurant, a coffee shop, and a snack bar/deli are also provided.

IPads, WiFi

The 230 soundproofed guestrooms offer WiFi and iPads. Smart TVs come with digital channels, and other amenities include premium bedding and rainfall showerheads.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$174 per night

Room, City View (High floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

citizenM New York Times Square ratings based on 21 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for citizenM New York Times Square

Everyone (17) Couples (2) Family (2)
5 out of 5
My FAVORITE hotel in NYC. I don't stay anywhere else. Highly recommended!

Posted by on May 7, 2019

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5 out of 5
Liked the location. Very unique hotel. Love the rooftop.

Posted by on Apr 24, 2019

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5 out of 5
Very nice hotel with comfortable beds, accommodating staff and a great social vibe in the lobby. Awesome location! Short walk to all the broadway shows, Times Square and the Rock. Blue line and red line metro accessed on the same block as hotel so easy to hop on for Macy’s and Chinatown or to ride up to Central Park. We will be staying here again!

Posted by , from Columba SC on Dec 3, 2018

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4 out of 5
PERFECT location - we could walk almost everywhere. Two big complaints...it should be made clear that the beds are all wall to wall. One cannot get out of bed on the side. The beds are very comfortable but laid out poorly. And I hate sinks in the sleeping area. If someone falls asleep or gets up early, the other wakes up. AND don't stay in an ADA room unless you're in a wheelchair. The shower FLOODS the entire bathroom

Posted by , from California on Oct 23, 2018

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5 out of 5

Small but Cozy and Comfy

We had a wonderful stay at this hotel. The room is very comfortable and it’s super close to time square. They offer free WiFi and have computers and a printer for your convince. The staff is super helpful and warm. I would not suggest prepurchasing the breakfast as it was the same everyday and really not worth the 19bucks each we paid for it. There are plenty of other breakfast options around.

Posted by , from Chino, CA on Feb 24, 2018

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5 out of 5
Location: Right off of Broadway near Times Square - no crazy crowds right in front of the hotel, but just a few minutes' walk to everything!
Amazing location just blocks from Times Square and Rockefeller Plaza! We loved everything about this hotel - staff was incredibly, genuinely friendly and helpful, the room was immaculate and the lobby was funky and comfortable for hanging out during some much needed downtime. Cabs were always right out front for easy transport if needed. The bed was gigantic and comfortable. I have been raving about the hotel to anyone who will listen and can't wait to come back (or better yet, to the one in London or Amsterdam!)

Posted by , from Wisconsin on Feb 20, 2018

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5 out of 5

CitizenM is a tech-lover's dream!!

Pros: EVERYTHING (seriously)
Cons: I can't imagine what you COULD improve!!
Location: Perfectly located on the edge of Times Square and in the middle of the Broadway district. It's the ideal location!
AMAZING LOCATION.... Brilliant rooms with modern design, tech-friendly and tech forward, tons of amenities.... this may be the perfect hotel.

Posted by , from Nashville on Oct 21, 2017

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5 out of 5

Best midtown hotel BY FAR!

Pros: Everything - the late check out add-on should be a normal thing in the hotel industry. That alone is worth the stay!
Cons: Nothing.
Location: Anything you would ever want to do in NYC is nearby. And walkable. Incredible location just off Times Square.
Amazing staff, modern tech-heavy accommodations that meet everyone's needs, extremely walkable central location, vibrant bar scene.... A+

Posted by , from Nashville, TN on Sep 7, 2017

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5 out of 5

citizenM will always be my choice in NY

Pros: Welcoming, convenient, quiet.
Cons: This hotel has it all! Thank you for a wonderful experience.
Location: Walking distance to Times Square, Broadway theaters, and a subway to take you almost anywhere else you'd like to go.
citizenM lived up to all expectations. This location is convenient to so many NY must-see's! Plus there is a subway just a few doors down. We walked to a broadway show, Times Square, and more. The hotel itself was so unique and we felt so comfortable there. It was beyond clean and there are so many amenities. I miss my moodpad already!

Posted by , from Jacksonville Beach, FL on Aug 15, 2016

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2 out of 5

claustrophobic

Pros: location
Cons: make rooms larger
Location: nice location
smallest room I have ever slept in. blood stain on sheets stay somewhere else

Posted by on Aug 15, 2016

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About the citizenM New York Times Square

Location 218 West 50th Street, New York, NY 10019

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly citizenM New York Times Square. This 4-star New York hotel is smoke free.

  • 1 building
  • 230 guestrooms or units
  • 17 levels
  • 2 bars or lounges
  • Built in 2014
  • Dining venue
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (28 km / 17.4 mi)
  • Train station: New York W 32nd St. Station (1.9 km / 1.2 mi)
  • Metro station: 49th St. Station (0.4 km / 0.2 mi)
  • Parking:

Room Amenities

CitizenM New York Times Square offers 230 air-conditioned accommodations with iPads and laptop-compatible safes. Beds feature premium bedding. Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • iPad
  • Smart television
  • Digital channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

CanteenM grab and go - Onsite buffet restaurant. Open 24 hours.

CloudM - Onsite bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

This property does not have a front desk. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Parties and events are allowed on site. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Parties and events are allowed on site.

  • Noise-free rooms not guaranteed
  • Events/parties allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Tax ID - MRMDUS33
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • citizenM Hotel New York Times Square
  • citizenM New York Times Square
  • citizenM New York Times Square Hotel
  • citizenM Times Square Hotel
  • citizenM Times Square

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.