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4.9 out of 5

"The staff was so helpful and went beyond to make sure we had everything we needed! " More

By a verified traveler on Mon 12 Apr 2021

Hotel Description

4-star boutique hotel near Broadway Theatre

City center stay

At this Midtown hotel, you'll be well placed to visit Gershwin Theater and Ambassador Theatre, both steps away. Broadway Theatre and Times Square are also within half a mile (1 km).

Business services

This hotel features 2 bars/lounges and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A restaurant, a 24-hour front desk, and a coffee shop are also provided.

Tablet computers, iPod docks

Boasting tablet computers, the 230 guestrooms also offer iPod docks and Smart TVs. Premium bedding, rainfall showerheads, and free bottled water are also available.

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$159* Per night/room Jul 7 - Jul 8

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Room - City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

citizenM New York Times Square ratings based on 17 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for citizenM New York Times Square

Everyone (7) Couples (6) Family (5)
5 out of 5
The staff was so helpful and went beyond to make sure we had everything we needed!

Posted by on Apr 12, 2021

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5 out of 5
Hotel is super unique and very IN with modern touches. The iPad that controls the room is very cool. Any room in NYC will be small and this is worth it for the price and good views. try their other locations for better views! bed is very comfortable and shower is dreamy. I wish the late night bars were open because it’s a perfect post “going out” hotel. Was very clean. Short walk to Times Square and good eats.

Posted by on Feb 22, 2021

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5 out of 5
The best hotel in Time Square. Friendly staff, very clean hotel. Literally walking distance to everything. Every staff member was helpful and kept a smile.

Posted by , from Baltimore on Nov 28, 2020

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5 out of 5
We loved our room and the staff was amazing. Will definitely rebook once we return to NYC. Make sure to try their bar, their drinks are really good.

Posted by , from Houston on Oct 28, 2020

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5 out of 5
Excellent location, clean, friendly staff, very comfortable bed.

Posted by , from CT on Oct 4, 2020

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5 out of 5
Amazing place to stay. Everything looks exactly like the pictures. The room was great! I loved the bed 😍

Posted by , from Lauderdale on Feb 15, 2020

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5 out of 5

Posted by on Feb 12, 2020

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5 out of 5

Posted by on Jan 17, 2020

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5 out of 5
The rooms are small but efficiently laid out. The staff is extremely helpful. The property has a very sleek and modern design. I’ve stayed at the CitizenM in both New York and Paris, and they were both excellent.

Posted by on Dec 22, 2019

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5 out of 5
We thought the CitizenM was great! The location was perfect. The staff was super friendly & kept the hotel very clean.

Posted by on Dec 17, 2019

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About the citizenM New York Times Square

Location 218 West 50th Street, New York, NY 10019

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A 24-hour business center and coworking spaces are available. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM New York Times Square. Smoking is allowed in designated areas at this 4-star New York hotel.

  • 1 building
  • 230 guestrooms or units
  • 17 levels
  • 2 bars or lounges
  • Built in 2014
  • Dining venue
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: John F. Kennedy International Airport (JFK) (28.9 km / 18 mi)
  • Train station: New York W 32nd St. Station (1.9 km / 1.2 mi)
  • Metro station: 49th St. Station (0.4 km / 0.2 mi)

Room Amenities

CitizenM New York Times Square offers 230 air-conditioned accommodations with tablet computers and iPod docking stations. Beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Tablet
  • IPod dock
  • Smart television
  • Digital channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6 AM to 11 AM.

CanteenM grab and go - Onsite buffet restaurant. Open 24 hours.

CloudM - Onsite bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Guests have the possibility to enhance their stay via the citizenM mobile app. The app gives guests access to pre-arrival check-in, keyless room access, room controls, and optional cleaning and food services.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at citizenM New York Times Square

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Tax ID - MRMDUS33

This property accepts credit cards and debit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is MRMDUS33. This property accepts credit cards and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • State tax ID - MRMDUS33
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 13.95 per person (approximately)
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • citizenM Hotel New York Times Square
  • citizenM New York Times Square
  • citizenM New York Times Square Hotel
  • citizenM Times Square Hotel
  • citizenM Times Square
  • citizenM New York Times Square Hotel
  • citizenM New York Times Square New York
  • citizenM New York Times Square Hotel New York

You should know

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.