4/10 Malo
Jana N.
13 jul. 2025
No le gustó: Limpieza
Disorganized Check-In, but Comfortable Stay Once Settled
We had a rocky start to our stay at this property. Upon arrival, we realized we had not received any check-in instructions and were unable to access the condo. I attempted to contact the host via messaging while standing outside, but received no response. Eventually, I was able to reach him by phone, and it became clear he was surprised by my call—he had mistakenly thought we were arriving the following day.It took an additional 20 minutes for him to provide us with the entry code. Unfortunately, because he wasn’t expecting us, the condo had not been fully cleaned. We had to do laundry, wash dishes, make beds, and clean the floors ourselves upon arrival—not the way anyone wants to start a vacation.Eric was apologetic and agreed to issue a one-night refund for the inconvenience. However, when the refund came through, it was only for the base rate of the night and did not include the related taxes. Despite multiple requests to honor our agreement and refund the full night’s rate, Eric refused to include the taxes, which felt unfair and disappointing.That said, once the condo was cleaned, the rest of the stay was enjoyable. The space was well-equipped and comfortable. Still, the disorganized check-in and the way the refund was handled left a negative impression.
Jana N.
Se hospedó 4 noches en junio de 2025