2/10 Terrible
Erika
Traveled with family
Apr 4, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shortly after settling into our room I saw a baby roach on the bed. I called the front desk to explain what happened and before I could make a request the manager just said the room is clean because they get “sprayed” every 15 days but he would move me. A few minutes later the manager and his wife come to my room demanding to see the roach because I was lying and kept reiterating it gets cleaned every 15 days. The couple continued to speak in their language and finally blurted out in English that they were canceling and would give me my deposit back. I didn’t bother trying to argue I no longer wanted to stay the night so when I packed up everything back into my car I went to the front desk to get a receipt and my deposit but after I was handed my 100$ back the manager started speaking very loud almost yelling and said I had to cancel through Expedia and I asked for some type of receipt, a name, a number … no one wanted to give me anything. I felt like they were being sketchy and I wanted to make sure I wasn’t going to lose out on my refund as I already had to find a new hotel extremely last minute. Finally a younger guy who spoke English a bit more clearly explained the process for a refund and gave me their business card after i repeatedly asked for some proof that I didn’t request a cancellation because I too want to cover myself. Over all 10/10 DONT recommend
Erika
Stayed 1 night in Mar 2025