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4.1 out of 5

"Very clean and nice staff loved how close the hotel was to universal " More

By a verified traveler on Mon 27 Sep 2021

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Hotel Description

4-star hotel near Universal Studios Hollywood

Near the airport

A stay at this hotel places you within half a mile (1 km) of Universal Studios Hollywood and 3 miles (5 km) of Warner Brothers Studio. Also, Hollywood Bowl is within 3 miles (5 km) and Capitol Records Tower is within 6 miles (10 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 17 conference rooms, as well as the business center and free WiFi in public areas. You'll appreciate the gym, poolside bar, and snack bar/deli.

Free WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 461 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and hair dryers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$171* Per night/room Dec 12 - Dec 13

Room, 1 King Bed, Pool Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Universal Hotel ratings based on 41 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Universal Hotel

Everyone (20) Couples (4) Family (13)
5 out of 5
Very clean and nice staff loved how close the hotel was to universal

Posted by on Sep 27, 2021

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Comment from Hotel Management

Sep 29, 2021 by Michael Garcia

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5 out of 5
Excellent stay, would definitely recommend!

Posted by on Sep 8, 2021

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Comment from Hotel Management

Sep 9, 2021 by Michael Garcia

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

5 out of 5

Posted by on Aug 10, 2021

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4 out of 5
I noticed the doors connecting to the hallway you can see into the room underneath like the light from the hallway shines into the bedroom also though elevators weren’t updated so they were kind of slow

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 20, 2021 by Michael Garcia

Thank you for choosing to stay with us and providing your honest feedback. Please allow us to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times

4 out of 5
The fountain out front was beautiful.

Posted by on Jul 11, 2021

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5 out of 5
Great place

Posted by on Jul 10, 2021

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5 out of 5
The very friendly service from all the staff.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 8, 2021 by Michael Garcia

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4 out of 5

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 15, 2021 by Michael Garcia

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4 out of 5

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jul 14, 2021 by Michael Garcia

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4 out of 5
Very good service but unfortunately no daily room service. So if your staying for many days , be ready to have your room, bet , towels, messy during your stay. Such a turn off. The front desk did not disclose this when I checked in. So conserve your mess.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 19, 2021 by Michael Garcia

Thank you for choosing to stay with us and providing your honest feedback. Please allow me to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. That being said, CDC guidelines have now been lifted for us to resume daily housekeeping service. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times

Property Features

Sheraton Universal Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 32774 square feet (3045 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Universal Hotel. For a fee, parking is available. This 4-star Universal City hotel is smoke free.

  • 461 guestrooms or units
  • 20 levels
  • 32774 sq ft of conference space
  • 3045 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Bob Hope Airport Station (7.9 km / 4.9 mi)
  • Metro station: Universal City Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.

The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.

The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel
  • Sheraton Universal Hotel Hotel
  • Sheraton Universal Hotel Universal City
  • Sheraton Universal Hotel Hotel Universal City

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.