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"When we arrived to the room was hot no air was on, but room was clean. I took a shower and the shower was plugged wich grossed me out. They offerd to ... " More

By a verified traveler on Sat 23 Jun 2018

Hotel Description

4-star hotel near Universal Studios Hollywood™

In Universal City

You'll find Universal Studios Hollywood™ and Universal CityWalk within a 15-minute walk of this Universal City hotel. The Wizarding World of Harry Potter™ and Warner Brothers Studio are also within 3 miles (5 km).

Poolside dining

This hotel features an outdoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 16 conference rooms, business center, and valet parking. Enjoy the fitness center and perks like free WiFi.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 457 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, premium bedding, and down comforters are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$170* Per night/room Nov 3 - Nov 4

Room, 1 King Bed, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Universal Hotel ratings based on 28 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Universal Hotel

Everyone (16) Couples (1) Family (8)
5 out of 5

Posted by on Oct 14, 2019

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3 out of 5
The Shower in the room (1402) did not work. tried to charge me $52 dollars for the free breakfast that was part of package.

Posted by on Oct 12, 2019

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5 out of 5
A little bit outdated. The elevators were down so the majority of our elevators transport was in their utility elevators. We took the stairs too. Seemed a bit of an inconvenience with no discount or offer for any discounts.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 1, 2019 by MB

Thank you for you kind review and feedback. Please note that we do have devoted team members on duty 24 hours to assist with any situation that may arise. We do hope to care for you again soon.

4 out of 5

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 29, 2019 by MB

Thank you for your high rating. We hope to care for your soon.

2 out of 5
Have very mixed feelings about this hotel. Let’s start with the good. Front desk, valet, and bar/restaurant workers were amazing have no complaints at all. Location is amazing and they have a free shuttle to Universal Studios. Bad side as seen in many reviews only 1 working elevator so we used the stair most of the time. No big deal. We check in sat around 3pm leave our stuff and head out come back around 930pm. Our sink was clogged the sink drain was leaking all over the floor and the A/C was so loud we had to turn it off. We let the front know and they sent someone to fix it. Almost 11pm we just want to shower and go to bed so they put us in another room. The front desk manager took care of our parking which btw it’s an extra $33 per night after paying almost $200 a night and took care of our breakfast. Awesome thank you! The biggest complaint we have is the second day we are there they come clean the room and I specifically left one of my daughter stuffed toys right next to the night lamp before we head out to the park so she wouldn’t loose it. We get back to the hotel that night and it’s gone, I know exactly where I left it and now it’s gone! I reported it to security immediately, I know it’s just a toy but what makes me mad is that they would take anything that doesn’t belong to them and technically they stole from a child. It makes me wonder if they went through the rest of my stuff. I let the front know my concerns and security said he would check into it. The next mor

Posted by on Sep 25, 2019

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Comment from Hotel Management

Oct 8, 2019 by mb

We apologize for the challenges faced while a valued guest. We do have dedicated and caring team members available 24 hours to assist all of our guests. We do hope to care for you again soon.

5 out of 5

Posted by on Aug 30, 2019

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Comment from Hotel Management

Sep 23, 2019 by fd

Thank you for staying here at Sheraton Universal hotel. also, very glad to hear about your experience with us; thank you for the great feedback. Hoping to see you again in the future.

2 out of 5
Too few check in people with long line. $5.00 delivery fee on top of service charge and already high prices for room service. Fine rooms but a tourist ripofff!

Posted by on Aug 25, 2019

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5 out of 5
Easy access to Universal. My son and I walked instead of continuing to wait for the shuttle. Bed was very comfortable. Everyone was very courteous and helpful. Wish we had stayed longer. Also you can stay in their parking garage until midnight after you check out so you can just get your car after your day at Universal Studios.

Posted by on Aug 7, 2019

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5 out of 5

Posted by on Jul 25, 2019

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5 out of 5
I liked everything . Clean friendly and staff and easy parking

Posted by on Jul 16, 2019

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Renovations + Closures

The property will be renovating from 22 August 2019 to 22 October 2019 (completion date subject to change). The following areas are affected:

  • Elevator

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Sheraton Universal Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 28590 square feet (2656 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Universal Hotel. A shuttle from the hotel to the airport (available on request) is available for a fee. Parking is available for a fee. This 4-star Universal City hotel is smoke free.

  • 457 guestrooms or units
  • 20 levels
  • 28590 sq ft of conference space
  • 2656 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Los Angeles, CA (LAX-Los Angeles Intl.) (39.8 km / 24.7 mi)
  • Train station: Burbank Bob Hope Airport Station (7.9 km / 4.9 mi)
  • Metro station: Universal City Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport drop-off
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Universal Hotel offers 457 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Universal City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 5:30 AM to 10:30 AM.

The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.

Poolside Lounge - This poolside restaurant serves light fare only. Guests can enjoy drinks at the bar. Open daily.

In the Mix - Onsite bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available on request from 6:00 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Due to elevator modernization work, only one guest elevator and service elevators are available from June 21-October 18, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport shuttle service is offered on request from 6:00 AM to 9:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.


  • Pets: USD 75.00 per pet, per stay
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Airport shuttle fee: USD 24 per person
  • Self parking fee: USD 30 per night
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel
  • Sheraton Universal Hotel Hotel
  • Sheraton Universal Hotel Universal City
  • Sheraton Universal Hotel Hotel Universal City

You should know

  • Sheraton Universal Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 5:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.