4.3 out of 5

"We had a great time at universal. Staying at the Hilton made it so enjoyable. Close to universal city. Shuttle made it so easy. The breakfast buffet w ... " More

By a verified traveler on Sun 15 Jul 2018

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Hotel Description

4-star hotel near Universal Studios Hollywood®

In entertainment district

Within 6 miles (10 km) of this Universal City hotel, you'll find Universal Studios Hollywood® and Universal CityWalk. Hollywood Bowl and Hollywood Walk of Fame are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center, express check-out, and valet parking. Enjoy the spa tub and unwind at the poolside bar and bar/lounge.

WiFi, refrigerators

Offering conveniences like refrigerators and coffee/tea makers, the 495 guestrooms also have WiFi and 24-hour room service. Wired Internet, cable TV, and premium bedding are also available.

Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Diplomat Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Los Angeles/Universal City ratings based on 55 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Los Angeles/Universal City

Everyone (20) Family (1)
4 out of 5

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 18, 2019 by Angie M., Marketing Manager.

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.  

4 out of 5

Posted by on Jan 19, 2019

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Comment from Hotel Management

Jan 21, 2019 by Angie M., Marketing Manager.

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

3 out of 5

Posted by on Jan 9, 2019

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Comment from Hotel Management

Jan 11, 2019 by Angie M., Marketing Manager.

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

4 out of 5

Posted by on Oct 16, 2018

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Comment from Hotel Management

Oct 16, 2018 by Angie M., Marketing Manager.

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.

5 out of 5

Posted by on Sep 6, 2018

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Comment from Hotel Management

Sep 13, 2018 by Angie M., Marketing Manager.

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager.  

5 out of 5

Great location!

We had a great time at universal. Staying at the Hilton made it so enjoyable. Close to universal city. Shuttle made it so easy. The breakfast buffet was fantastic. The staff was accommodating and friendly. Would definitely stay here again.

Posted by , from Quincy, Ma on Jul 15, 2018

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Comment from Hotel Management

Jul 24, 2018 by Angie M., Marketing Manager.

Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

5 out of 5
Front desk staff were wonderful and got us checked in quickly.

Posted by , from Idaho Falls IDAHO on Jun 25, 2018

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Comment from Hotel Management

Jun 25, 2018 by Marketing Manager

Dear Rosalee, Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

5 out of 5

Great hotel. Very clean, bed was comfortable, view

Great hotel. Too notch. The staff was very nice. Everyone was friendly. The room was clean.

Posted by , from Largo, on Jul 18, 2017

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Comment from Hotel Management

Jul 27, 2017 by Angie M., Marketing Coordinator

Dear Charmaine, Thank you for taking a moment to share your experience and for choosing us for your hotel of choice. I am pleased to see that you enjoyed your stay and recognized our friendly staff! We look forward to welcoming you back to our hotel in the not too distant future. Angie M., Marketing Coordinator.

3 out of 5

in universal city if thats where you are going

Pros: clean comfortable for what we did it was a good location for what and where we wanted
Cons: clean the pool properly every night stop measuring the drinks at the bar, at least give me a jack and ginger where i can actually taste the jack
Location: universal studios right there goes w/o saying citiwalk for us it was good location for petersons auto museum santa monica the boulevard
$20 for a mixed and measured drink??? garbage no reduced fee or convenient parking for handicapped people??? crap pool not cleaned every night??? crap was told would get a phone call from a manager??? never happened steve at the front desk tried hard to be accommodating but at the end of the day all he could do was say ill have someone call you,no power or authority to pull the trigger and make a decision about the problem and make a customer happy I understand its LA but that doesnt mean you can take advantage of us, dinner at citiwalk was cheaper than the hotel

Posted by , from boston on Jul 1, 2017

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Comment from Hotel Management

Jul 5, 2017 by Angie M., Marketing Coordinato

Dear Sean, We apologize we were not able to provide you with the quality of service you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Angie M., Marketing Coordinator

4 out of 5

summer vacation to universal studios

Went with my family. 2 boys 7&12. We had a great view of the park. The staff was informational. Shuttle to the park was easy. It was a little difficult to park our rental, go through the ballroom and walk all the way around to a second elevator to our room. Other than that, the stay was great. Rooms were clean.

Posted by on Jun 21, 2017

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Comment from Hotel Management

Jul 18, 2017 by Angie M., Marketing Coordinator

Thank you for your rating on our property. We hope to see you back in the near future! Angie M., Marketing Coordinator.

About the Hilton Los Angeles/Universal City

Location 555 Universal Hollywood Dr, Universal City, CA 91608

Property Features

Hilton Los Angeles/Universal City offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite business center. Event space at this hotel measures 32000 square feet (2973 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Los Angeles/Universal City. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Universal City hotel.

  • 495 guestrooms or units
  • 24 levels
  • 32000 sq ft of conference space
  • 2973 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Burbank, CA (BUR-Bob Hope) (8.2 km / 5.1 mi)
  • Train station: Burbank Bob Hope Airport Station (7.8 km / 4.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Los Angeles/Universal City offers 495 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Universal City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Cafe Sierra - This restaurant specializes in Californian cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Lobby Lounge - This lobby lounge serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Offering views of the Hollywood Hills, an outdoor splash pool and spa tub are surrounded by grassy gardens. Guests also have access to a fitness room with free weights and cardio and strength-training equipment.

Griffith Park, two miles away, has hiking trails, playgrounds, sports fields, tennis courts, horse riding, two 18-hole golf courses, a driving range, and a pro shop.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50.00 per accommodation, per stay, plus a deposit of USD 50.00 per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The onsite self parking area has a vehicle height restriction of 6 feet. Oversized vehicles must utilize valet parking (surcharge). For more information, please contact the property using the information on the reservation confirmation received after booking.

This property's policy is that pets may not be left unattended in guestrooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges the following refundable deposits per night, collected at the time of booking: USD 100 for Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower) bookings, USD 100 for Executive Room, 2 Queen Beds, Non Smoking bookings, USD 200 for Suite, 1 Bedroom, Non Smoking bookings, USD 200 for Diplomat Suite, 1 King Bed, Non Smoking bookings, USD 200 for 1 King Bed Directors Suite bookings, and USD 200 for Suite, 2 Queen Beds, Non Smoking (Universal) bookings. For more details, please contact the property using the number provided on the booking confirmation email.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30.00 for adults and USD 0.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 7.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 7.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 7.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 28.00 per night (in/out privileges)
  • Valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per accommodation, per stay
  • Early check-in fee: USD 25.00 (subject to availability)
  • In-room microwave fee: USD 10.00 per stay
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Los Angeles/Universal City
  • Hilton Los Hotel Angeles/Universal City
  • Los Angeles/Universal City
  • Los Angeles/Universal City Hilton
  • Hilton Los Angeles/Universal City Hotel
  • Hilton Los Angeles/Universal Hotel
  • Hilton Los Angeles/Universal

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.