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4.0 out of 5

"Quiet, pleasant environment! " More

By a verified traveler on Mon 07 Jun 2021

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Hotel Description

Enjoy the free WiFi at this 3-star Arcadia hotel

Near the airport

You'll find Santa Anita Park and Methodist Hospital Of Southern California within 2 miles (3 km) of this hotel. Methodist Hospital and Monrovia City Hall are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a spa tub on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 124 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and free newspapers.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
$100* Per night/room Nov 1 - Nov 2

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Arcadia/Pasadena Area ratings based on 19 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Arcadia/Pasadena Area

Everyone (6) Couples (4) Family (6)
3 out of 5
Pool was open

Posted by on Aug 15, 2021

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4 out of 5
Quiet, pleasant environment!

Posted by on Jun 7, 2021

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1 out of 5
We have stayed here for 15 years. Must be new owners. The hotel had strong smell of pot all the time. Very dirty. Never saw anyone cleaning especially for covid. I asked for 2 pillows. I had to ask 2 times abs it took 6 hours. The toilet was having problems we had to let them know 2 times abs that took them 3 hours. The floors in public area and elevator needed vacuum. We had barely any toilet paper. Very noisy all hours. Especially late night. Front desk staff seemed over worked when I asked about pillows second time I was told I had to wait he was going home next shift had to do it. I received my pillows at 9pm. I requested the pillows when I made the reservation thru Travelocity. Hotel used to be quiet place but load music was being played. First night stopped at 12:30 am. The pot smell was very strong throughout the hotel especially on the second floor. We will never stay there again. Very sad since we have stayed there for 15 years.

Posted by on Apr 10, 2021

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5 out of 5

Posted by on Dec 26, 2020

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5 out of 5
I was a bit taken aback that as I checked in, that was the first I learned there was an unexpected deposit. They said the $50 would be refunded in a couple of days, but I'll have to wait for my next statement to affirm it. Do they do that with everyone (then why not say so up front)--or was I singled out? Otherwise it was a great stay; nicely decorated for the holidays.

Posted by on Dec 24, 2020

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4 out of 5
Friendly staff and clean rooms. The shower curtain looked a tad bit worn. There was not digital clock on the nightstand.

Posted by on Sep 17, 2020

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Comment from Hotel Management

Nov 5, 2020 by Hotel Manager

Thank you for staying and we hope to see you again!

4 out of 5
The hotel is very nice very clean. Quick check in and out. Only problem is we had very noisy neighbors. Not sure if they were from next door or upstairs. Other than that the bed was so comfy I’ll come back again.

Posted by , from Carson, Ca on Jun 14, 2020

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Comment from Hotel Management

Jun 22, 2020 by Hotel Manager

Thank you for staying and we hope to see you again soon!!!

5 out of 5

Posted by on May 24, 2020

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Comment from Hotel Management

Jun 22, 2020 by Hotel Manager

Thank you for staying and we hope to see you again soon!!!

5 out of 5
I always feel at home when i stay here. It's not a stuffy environment, it feels like home . The employees seem genuinely kind and interested in making you feel relaxed. It doesn't feel like they're just working to get by. Thank you for making my family feel at home for the holidays. I will be here again if i need to stay in a local hotel in the area again.

Posted by on Nov 29, 2019

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Comment from Hotel Management

Nov 29, 2019 by Griselda

Dear guest. Thank you so much for taking the time to express your satisfaction with your stay at Hilton Garden Inn Arcadia. Our staff strives to ensure each guest has a pleasant experience and I am delighted that you enjoy your stays with us. Being your home away from home is our goal and we look forward to having you with us once again in the near future. Happy Holidays!

5 out of 5
Thoroughly enjoyed my 2 day stay over the Memorial Day weekend. Room was very comfortable, staff was very courteous & friendly. Would definitely return, and highly recommend the Hilton Garden Inn in Arcadia, CA.

Posted by on May 29, 2019

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Comment from Hotel Management

May 31, 2019 by Griselda

Dear Guest, Thank you so much for taking the time to review our hotel. Our team is delighted to know that you enjoyed your stay with us as they strive to make every stay a special one. We hope to see you very soon during your next travel to Arcadia.

About the Hilton Garden Inn Arcadia/Pasadena Area

Location 199 N 2nd Ave, Arcadia, CA 91006

Property Features

Hilton Garden Inn Arcadia/Pasadena Area offers its guests a spa tub and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1300 square feet (121 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Hilton Garden Inn Arcadia/Pasadena Area. Parking is available for a fee. This 3-star Arcadia hotel is smoke free.

  • 124 guestrooms or units
  • 4 levels
  • 1300 sq ft of conference space
  • 121 sq m of conference space
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Grocery service (free)
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: El Monte Station (8.4 km / 5.2 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Arcadia/Pasadena Area offers 124 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Hilton Garden Inn Arcadia/Pasadena Area has a restaurant serving breakfast only.

A complimentary grocery shopping service is offered and room service is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing on site
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 60.00 per accommodation, per stay
  • Weight limit: 100 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 60.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Arcadia/Pasadena Area Hotel Arcadia
  • Hilton Garden Inn Arcadia/Pasadena Area Hotel
  • Hilton Garden Inn Arcadia/Pasadena Area Arcadia
  • Hilton Garden Inn Arcadia
  • Hilton Arcadia Pasadena Area
  • Hilton Garden Inn Arcadia/Pasadena Area Hotel
  • Hilton Garden Inn Arcadia/Pasadena Area Arcadia
  • Hilton Garden Inn Arcadia/Pasadena Area Hotel Arcadia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.