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4.3 out of 5

"The rooms were great. It's just weird that you have to request to get your sheets changed and I literally had to request towels and specific amenities ... " More

By a verified traveler on Fri 06 Aug 2021

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Hotel Description

3.5-star hotel perfect for exploring West Covina

Heart of West Covina

You'll be within 3 miles (5 km) of South Hills Country Club and 6 miles (10 km) of Glendora Square with a stay here. California State Polytechnic University, Pomona and Del Norte Park are also within 6 miles (10 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$126* Per night/room Oct 2 - Oct 3

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn West Covina, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn West Covina, an IHG Hotel

Everyone (3) Couples (2) Family (3)
4 out of 5
The rooms were great. It's just weird that you have to request to get your sheets changed and I literally had to request towels and specific amenities that we used every day. The Hotel was clean for the most part... But the pool are was disgusting. There were used Q-Tips and "Plackers" that people use to clean their teeth with all around the Pool area. There were hardly ever towels out in the pool area as well. Pool was dirty and cloudy everyday. I'd definitely stay again... Just wish they'd tighten up the pool area, especially when it was 90 plus degrees every day.

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 10, 2021 by Justin C

Thank you for your candid review. We apologize that your recent stay did not meet your expectations. Due to the changing COVID situation, we are limited in many of our hotel services. However, please know that we appreciate your feedback and will share your comments with our staff to make the necessary changes. We hope you will visit us again in the future. Sincerely,

5 out of 5
No problems at all

Posted by on Apr 27, 2021

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4 out of 5
This place has the best buffet breakfast. But even during pandemic they didnt offer anything. No grab and go breakfast during pandemic. But the staff were very sweet

Posted by on Feb 14, 2021

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2 out of 5
No !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Serena

Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

5 out of 5
I use a walker and the first room we were given was not disabled friendly. The bathroom door was too narrow to get my walker through. We checked with registration and, although the hotel was sold out, they managed to switch rooms for us and gave us a handicapped-accessible room.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 27, 2020 by Serena

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5

Posted by on Jul 4, 2019

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5 out of 5
Easy access to property and there are alot of restaurants in the area

Posted by on Jun 21, 2019

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5 out of 5

Posted by on Mar 30, 2019

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5 out of 5

Posted by on Feb 24, 2019

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About the Holiday Inn West Covina, an IHG Hotel

Location 3223 East Garvey Avenue North, West Covina, CA 91791

Property Features

Holiday Inn West Covina, an IHG Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn West Covina, an IHG Hotel. Free self parking is available. This 3.5-star West Covina hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 5 levels
  • 1500 sq ft of conference space
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Baldwin Park Station (8.7 km / 5.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn West Covina, an IHG Hotel offers 135 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Dahlia's Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 55 (subject to availability)
  • Late check-out fee: USD 11 (subject to availability)
  • Rollaway bed fee: USD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rodeway Inn Fairplex
  • Rodeway Inn Fairplex Hotel
  • Rodeway Inn Fairplex Hotel West Covina
  • Rodeway Inn Fairplex West Covina
  • Holiday Inn West Covina Hotel
  • Clarion Hotel West Covina
  • Rodeway Inn Near Fairplex Hotel West Covina
  • Holiday Inn West Covina
  • Holiday Inn West Covina
  • Holiday West Covina, An Ihg
  • Holiday Inn West Covina, an IHG Hotel Hotel
  • Holiday Inn West Covina, an IHG Hotel West Covina
  • Holiday Inn West Covina, an IHG Hotel Hotel West Covina

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.