4.1 out of 5

"Went to this hotel for a much needed get away. We reserved a standard King room, which had been recently remodeled. We spent some time at the hotel ba ... " More

By a verified traveler on Mon 08 May 2017

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Hotel Description

DoubleTree by Hilton Ontario Airport places you in the heart of Ontario, within a 10-minute walk of Ontario Convention Center and 4 km (2.5 mi) from Museum of History and Art. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a nightclub.

Flat-screen TVs with cable channels are featured in all 482 rooms, and you can enjoy free WiFi, MP3 docks, and coffee/tea makers. Room service, free weekday newspapers, and safes are also available.

Citrus West is open for breakfast and lunch. At the hotel's own bar/lounge, you can stop for a drink. 12800 square feet (1189 square meters) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and a 24-hour fitness center. There's also free self parking, along with the convenience of a free airport shuttle.

Attractions within a 20-minute drive of this 4-star Ontario hotel include California State Polytechnic University Pomona and Ontario Mills Shopping Mall.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$120 per night

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Ontario Airport ratings based on 25 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Clean Hotel

Went to this hotel for a much needed get away. We reserved a standard King room, which had been recently remodeled. We spent some time at the hotel bar, which had good drinks and tasty food. The help was very friendly. I will stay here again.

Posted by , from F on May 8, 2017

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5 out of 5

Nice hotel close to Ontario Convention Center

Nice hotel. Super friendly staff. We had a problem with our room when we arrived, but they switched us to a new room and it was great! We were with 2 other families and they made sure our rooms were close together.

Posted by , from Redlands,CA on Jun 5, 2016

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5 out of 5

The hotel met my expectations.. A great place.

Pros: The rooms, the bathrooms, the cookies , the general atmosphere etc
Cons: Nothing
Location: I was attending the convention in the convention center. Did not have much time to look around.
Great experience. Hotel was clean, the atmosphere in the hotel was great. The rooms and the beds were great. I liked the fact that it had a microwave and a fridge. That was quite convinient.

Posted by on Dec 9, 2015

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1 out of 5

Worst experience ever.

They care NOTHING about you after they get your money. And keep an eye on your credit card AFTER you leave as they were kind enough to put a $250.00 charge on my CC the day after I left!

Posted by on Aug 18, 2015

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5 out of 5

Great place!!

Pros: Close restaurants, Free Internet, Quiet
Is a good place to have a well rest after a long trip. Very friendly and helpful staff.

Posted by on Apr 7, 2013

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3 out of 5

The front desk staff was very friendly and effecient

Cons: Noisy
Requested room was a king bed but recieved two queen beds. I was given a room in what they said was their newest building which sounds like it would be nice. I chose this hotel in part for the balconies which are not on the newest building. The room we were in was clean but lacks the character of a Double Tree.The room was also next to the stairs so we could here everyone coming and going all night. I did like my stay but not at a Double Tree price if your going to put me in a room that rivals any average motel.

Posted by , from Simi Valley, CA, USA on Feb 21, 2013

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5 out of 5

This hotel exceeded my expectations

Everyone at the hotel was friendly, especially Yolanda at the front desk. The food and drinks at the bar were delicious and also our breakfast at the cafe. The accomodations were clean, roomy and the bed was really comfortable. I would not hesitated to stay here again.

Posted by on Nov 14, 2012

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3 out of 5

Not the quality I expect from DoubleTree

Pros: Close restaurants, very nice pool area
Cons: No free Internet
We were disappointed in the overall experience at this DoubleTree location. For the price or maybe just a little bit more, we could have had a complimentary breakfast at an equally comfortable hotel in a different chain. There was a strange odor in our hallway, that seemed like cigarette smoke or something similar, even though it was a non-smoking building (I'm pretty sure). We were also surprised to find that there was not a free wi-fi connection in the rooms, only in the Business Center, which was a good distance from our room. The people were kind and helpful, though, any time we requested assistance.

Posted by , from Tulsa, OK on Sep 20, 2012

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5 out of 5

A pleasant surprise.

Pros: Quiet
Cons: bed could be softer
I had never stayed at this hotel, though I had been inside it a couple of times. My high school reunion was scheduled there in one of the banquet rooms, so I decided it was best for us to just stay on the property. I am very happy we did so. Our room was very nice, the banquet room and the buffet dinner there, catered by Doubletree's restaurant, was great. Considering how close the airport was, our room was very quiet. We sat and visited with friends in the room with the slider open and were not disturbed at all. We did not take advantage of any of the restaurants/night spots within the hotel, but others in our class did and all were pleased with the site. The only drawback for ME is the bed - I require a softer bed, and two nights were a bit much for my back. I would definitely recommend this hotel.

Posted by , from California on Nov 16, 2011

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2 out of 5

Too Much For Too Little

Not worth the money. Our view was the parking lot.Not happy about that.

Posted by , from LOS ANGELES on Apr 13, 2011

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About the DoubleTree by Hilton Ontario Airport

Location 222 N Vineyard Ave, Ontario, CA 91764

Property Features

DoubleTree by Hilton Ontario Airport offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and meeting rooms are available. Event space at this hotel measures 12800 square feet (1189 square meters) and includes conference space. A nightclub, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Ontario Airport. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Free self parking is available.

  • 482 guestrooms or units
  • 3 buildings
  • 2 dining venues
  • 12800 sq ft of conference space
  • 1189 sq m of conference space
  • Nightclub
  • Bar or lounge
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Valet parking (surcharge)

Transport

  • Airport: Ontario, CA (ONT-Los Angeles - Ontario Intl.) (3.2 km / 2 mi)
  • Train station: Upland Station (5.8 km / 3.6 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking; valet parking and extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Ontario Airport offers 482 air-conditioned accommodations with MP3 docking stations and safes. 37-inch flat-screen televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Bathrooms are partially open
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

DoubleTree by Hilton Ontario Airport has 2 restaurants serving breakfast, lunch, and dinner.

Porter's Prime - This steakhouse specializes in American cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available at scheduled times during limited hours. Contact the property in advance to get details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50
  • Weight limit: 50 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 17.5 per person (approximately)
  • Fee for in-room wired Internet: USD 11.95 per day (rates may vary)
  • Pet fee: USD 50
  • A late check-out fee will be charged
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Ontario Airport
  • DoubleTree Hilton Ontario Airport
  • DoubleTree Ontario Airport
  • Hilton DoubleTree Ontario Airport
  • Hilton Ontario Airport
  • Ontario Airport DoubleTree
  • Doubletree Ontario
  • DoubleTree Hilton Ontario Airport Hotel
  • Ontario Doubletree

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.