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"Great location, close to airport. Awesome staff. Room was a 7/10. Just a few things could have made it better. Shower had hard water stains. " More

By a verified traveler on Sun 25 Oct 2020

Hotel Description

4-star hotel near Ontario Convention Center, connected to the convention center

City center retreat

At this Ontario hotel, you'll be within half a mile (1 km) of Ontario Convention Center and 3 miles (5 km) of Kindred Hospital Ontario. Also, Museum of History and Art is within 3 miles (5 km) and Ontario Mills Shopping Mall is within 6 miles (10 km).

Nightclub, bar/lounge

This smoke-free hotel features a nightclub and 2 restaurants. Traveling on business? Take advantage of the 13 conference rooms, 24-hour business center, and free airport shuttle. Unwind with a drink at the bar/lounge and enjoy perks like free self parking and a free area shuttle.

Free WiFi, MP3 docks

Featuring conveniences like refrigerators and coffee/tea makers, the 482 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include MP3 docks, room service, and free local calls.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$123* Per night/room Dec 2 - Dec 3

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

DoubleTree by Hilton Ontario Airport ratings based on 16 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Ontario Airport

Everyone (15) Family (1)
4 out of 5
Great location, close to airport. Awesome staff. Room was a 7/10. Just a few things could have made it better. Shower had hard water stains.

Posted by on Oct 25, 2020

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5 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 25, 2019 by Director of Front Office Operations

We truly appreciate you taking the time to give us a 5-star rating. This is what our staff strives for and it's a great feeling when their efforts are recognized. Thank you for stating with us and we look forward to your next visit.

4 out of 5

Posted by on Sep 30, 2019

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4 out of 5

Posted by on Sep 3, 2019

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5 out of 5
The hotel was clean and convenient to get around with anything you needed. Close to airport but yet quiet. I would highly recommend and definitely go back.

Posted by on May 27, 2019

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4 out of 5

Posted by on May 25, 2019

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Comment from Hotel Management

Jun 21, 2019 by Director of Front Office Operations

Thank you for your feedback. We appreciate you rating us 4 stars and look forward to your next visit.

4 out of 5
The front desk clerk was extremely rude which started the stay on a mad note. Luckily the remainder of the staff were polite and courteous.

Posted by on Mar 6, 2019

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Comment from Hotel Management

Mar 10, 2019 by Director of Front Office Operations

Hello - We pride ourselves on providing sincere and warm service and the actions of the rude front desk staff is less than acceptable. Please accept our sincere apology. We assure you that we will utilize your comments for training our team members. Thank you again for your review and we hope to welcome you back soon.

2 out of 5

Posted by on Feb 12, 2019

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Comment from Hotel Management

Apr 13, 2019 by Director of Front Office Operations

Hello- Thank you for your feedback. We are disappointed to learn you did not enjoy your stay. Please accept our sincere apology. We hope you will give us another opportunity to show our commitment to providing great service.

1 out of 5

Hotel room was not clean and water was leaking .

Contacted hotel staff to inform them about the water leaking in the entrance area to the bathroom and now I slipped on it. No one ever came up to check on it . Upon checking out informed the hotel representative and she said ok she would notify someone. No manager on duty

Posted by , from ontario California on Aug 21, 2018

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Comment from Hotel Management

Sep 19, 2018 by Director of Front Office Operations

Hello Lorraine, Thank you for sharing the pictures. Per our conversation, I have already addressed the issue with the respective department heads and the issue has been fixed. I once again thank you for letting us know.

1 out of 5

Hotel room was not clean and water was leaking .

Contacted hotel staff to inform them about the water leaking in the entrance area to the bathroom and now I slipped on it. No one ever came up to check on it . Upon checking out informed the hotel representative and she said ok she would notify someone. No manager on duty

Posted by , from ontario california on Aug 20, 2018

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Comment from Hotel Management

Sep 18, 2018 by Director of Front Office Operations

Hello Lorraine, It was a pleasure talking to you yesterday. Thank you for bringing this to our attention. I have addressed the issue with housekeeping, engineering and the front desk representative you spoke to at check-out. I assure you the issue has been resolved. Please accept my sincere apology for the inconvenience you experienced and the delay in contacting you.

About the DoubleTree by Hilton Ontario Airport

Location 222 N Vineyard Ave, Ontario, CA 91764

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi. Event space at this hotel measures 12800 square feet (1189 square meters) and includes conference space. A nightclub, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Ontario Airport. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Free self parking is available. This 4-star Ontario hotel is smoke free.

  • 482 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 dining venues
  • 12800 sq ft of conference space
  • 1189 sq m of conference space
  • Built in 1980
  • Nightclub
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Los Angeles - Ontario Intl. Airport (ONT) (2.8 km / 1.8 mi)
  • Train station: Ontario Station (3.9 km / 2.4 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Ontario Airport offers 482 accommodations with MP3 docking stations and safes. 37-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ontario hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Citrus West - This café serves breakfast and lunch. A children's menu is available.

Porter's Prime - This steakhouse specializes in American cuisine and serves dinner only. Open select days.

Vineyards Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16.95 and USD 19.95 per person (approximately)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Ontario Airport
  • DoubleTree Hilton Ontario Airport
  • DoubleTree Ontario Airport
  • Hilton DoubleTree Ontario Airport
  • Hilton Ontario Airport
  • Ontario Airport DoubleTree
  • Doubletree Ontario
  • DoubleTree Hilton Ontario Airport Hotel
  • Ontario Doubletree
  • Doubletree By Hilton Ontario
  • DoubleTree by Hilton Ontario Airport Hotel
  • DoubleTree by Hilton Ontario Airport Ontario
  • DoubleTree by Hilton Ontario Airport Hotel Ontario

You should know

  • DoubleTree by Hilton Ontario Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.