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" Our room was in the older building, probably why we had issues. Not much attention is paid to it's upkeep. Available parking was limited, had to park ... " More

By a verified traveler on Mon 02 Aug 2021

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Hotel Description

3-star resort near Fort William Henry Museum

In state park

Within a 5-minute walk of the resort, you'll find Fort William Henry Museum and Patriot of Lake George Museum. House of Frankenstein Wax Museum and Lake George Shoreline Cruises are also within half a mile (1 km).

Multiple dining options

This smoke-free resort features 2 restaurants, a bar/lounge, and an indoor pool. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and airport shuttle. Enjoy the seasonal outdoor pool and perks like free WiFi.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 193 guestrooms offer free WiFi and room service. Premium bedding, coffee/tea makers, and free local calls are also available.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$124* Per night/room Nov 2 - Nov 3

Premium Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Room, 1 King Bed with Sofa bed (.)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Room, 1 King Bed with Sofa bed, Lake View (.)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Fort William Henry Hotel and Conference Center ratings based on 22 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Fort William Henry Hotel and Conference Center

Everyone (14) Couples (1) Family (1)
3 out of 5
Our room was in the older building, probably why we had issues. Not much attention is paid to it's upkeep. Available parking was limited, had to park in the "No Parking" areas. The A/C was terrible, barely cooled the room down and wouldn't cool at all during the overnight hours. The coffee maker didn't work (the only amenity) and neither did the sound on the TV. The toilet seemed loose from the floor, cracked caulking, shower head moving in the wall. We've stayed there before and things were OK. Must be the luck of the draw. We'll book elsewhere for our next visit, we go to Lake George at least 6 times a year....

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 2, 2021 by fwh

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for all guests in the future. Duly noted on the old building, renovations will begin in November. I hope that you will consider staying with us again so that we can have another chance to provide you with a memorable experience.

1 out of 5
Terrible

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 7, 2021 by kristyn

We're sorry you were unhappy. We will bring your experience to the GM so this will be addressed quickly. Thank you for your feedback.

4 out of 5

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 4, 2021 by kristyn

Thank you for your review!

5 out of 5

Posted by on Jul 22, 2020

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Comment from Hotel Management

Jul 23, 2020 by DJ

Dear Guest, Thank you for taking the survey.

5 out of 5
Just appreciate the helpful staff. They offered excellent suggestions for eating and entertainment.

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 8, 2020 by DJ

Dear Guest, Thank you for the review and compliments.

3 out of 5
Great location. We were promised a room with a terrace view, what we got was a generic room

Posted by , from Roslyn, NY on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by DJ

Dear S, We apologize for the inconvenience you experienced during your stay.

5 out of 5

Posted by on Oct 30, 2018

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Comment from Hotel Management

Oct 30, 2018 by DJ

Dear Guest, Thank you for the five stars. We are so glad you enjoyed your stay.

5 out of 5
Loved this hotel, very nice and clean. It's very close to everything so you can walk everywhere. Very nice big pool too. The only thing I would say is I feel you should have at least free coffee in the morning, that would make it perfect.

Posted by , from CT on Jul 23, 2018

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Comment from Hotel Management

Jul 28, 2018 by DJ

Dear Guest - Thank you for 5 star rating. Glad you enjoyed your stay.

4 out of 5

4 DAY WEEKEND

Pros: The location , pool and view of the lake. Also the waitress service at the pool, where you can order food and drinks.
Cons: The hall ways in the motel. The balcony had all spider webs and insects hanging from the lights. A little paint and wipe down would go a long way.
Location: Location is the best in the village!! Everything is within 5 minute walking distance. Beach, boating, restaurants, shopping, arcades.
Stayed in the motel part, on the 2nd fl, with lake view. The room was clean except for the carpet which had stains all over it. These rooms are dated and the bathrooms are clean but could use a make over. There's also no refrigerator in room and minimal outlets to charge cell phone and other electronics. The view of the lake from the room is amazing.

Posted by , from Brookville on Jul 12, 2018

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Comment from Hotel Management

Jul 14, 2018 by DJ

Dear Jerry, thank you for your comments, both pro and con, I have passed along to our Head Housekeeper.

3 out of 5
Fantastic location, very run down, very thin walls-heard room next door clearly and we had 2 different rooms.... other than location on the gorgeous lake George...totally overpriced and not pleasant... Dianna at front desk is major PLUS and really accommodating but the hotel is a bust.

Posted by on Jul 7, 2018

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Comment from Hotel Management

Jul 10, 2018 by DJ

Dear Guest- We're sorry you did not enjoy your accommodations and apologize for any inconvenience.

About the Fort William Henry Hotel and Conference Center

Location 48 Canada Street, Lake George, NY 12845

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Fort William Henry Hotel and Conference Center offers its guests an indoor pool, a sauna, and a seasonal outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this resort measures 16500 square feet (1485 square meters) and includes conference space. An arcade/game room, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Fort William Henry Hotel and Conference Center. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. This 3-star Lake George resort is smoke free.

  • 193 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2 dining venues
  • 16500 sq ft of conference space
  • 1485 sq m of conference space
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Fort William Henry Hotel and Conference Center offers 193 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

The White Lion - This restaurant specializes in American cuisine and serves breakfast only.

Sticky Buns Cafe - This restaurant specializes in American cuisine and serves lunch and light fare. Open daily.

Lookout Bar and Grill - This café serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Snowboarding nearby
  • Bicycle rentals nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 11.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Nearby fitness center access
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • In-room safe and safe insurance
  • In-room coffee
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Airport shuttle fee: USD 60 per person (roundtrip)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fort Henry Hotel
  • Fort Henry William
  • Fort Henry William Hotel
  • Fort William Henry Hotel Conference Center
  • Fort William Henry Hotel
  • Fort William Henry Hotel Lake George
  • Fort William Henry Lake George
  • Fort William Hotel
  • Henry William Fort
  • William Henry Hotel
  • Fort William Henry Hotel and Conference Center Resort
  • Fort William Henry Hotel and Conference Center Lake George

You should know

  • Fort William Henry Hotel and Conference Center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 8:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.