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"Didn’t get room reserved needed two beds got one had to share a bed " More

By a verified traveler on Sun 11 Oct 2020

Hotel Description

3-star hotel in Crossroad Park

Near the airport

Your stay at this Crossroad Park hotel places you within 2 miles (3 km) of Portage Creek Bicentennial Park and Crossroads Park Shopping Center. Milham Park Golf Club and Air Zoo are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 90 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include pillowtop beds, free local calls, and hair dryers.

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard Kalamazoo Portage ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard Kalamazoo Portage

Everyone (3) Family (2)
4 out of 5
Didn’t get room reserved needed two beds got one had to share a bed

Posted by on Oct 11, 2020

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Comment from Hotel Management

Oct 13, 2020 by ww

Thank you for your positive review! We look forward to hosting you again!

3 out of 5

Posted by on Oct 1, 2018

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Comment from Hotel Management

Oct 26, 2018 by Stacee G.

Greetings, We are sorry to hear you did not thoroughly enjoy your stay and would love to have more information on how to exceed your expectations the next time you decide to stay with us. We welcome your feedback. Thank you, Stacee G. General Manager

3 out of 5

Nice enough, but no sleep

The facility is typical Marriott Courtyard. My complaint is being provided a room on the first floor adjacent to the laundry, across from a service room and close to the exit. No sleep for me!!!! The guest above me liked to jump, perhaps a P90X fan.

Posted by , from oh on Feb 7, 2018

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5 out of 5

Sweet Staff; Nice Accommodations

Pros: Staff and accommodations
Location: Right off the main road where there are plenty of restaurants and businesses. The mall was just a couple of miles down the road.
Great place to stay if you visit Portage. The staff really came through for us when we had arrived and let them know that the airline had misplaced our luggage. Of course we were tired and stressed, but the staff gave us some supplies to hold us over until our luggage was delivered. Can't tell you how much of a difference that made. The room was clean and comfortable and the accommodations made our stay very pleasant. The staff always greeted us and it was refreshing to be able to do laundry after having stayed there a few days. I've always disliked travelling home with dirty clothes.

Posted by , from Washington State on Oct 1, 2015

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About the Courtyard Kalamazoo Portage

Location 400 Trade Centre Way, Portage, MI 49002

Property Features

Courtyard Kalamazoo Portage offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 600 square feet (54 square meters). A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Courtyard Kalamazoo Portage. Free self parking is available. This 3-star Portage hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 4 levels
  • 600 sq ft of conference space
  • 54 sq m of conference space
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl.) (4.4 km / 2.7 mi)
  • Train station: Kalamazoo Transportation Center (7.8 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

Courtyard Kalamazoo Portage offers 90 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Bistro - This bistro specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Kayaking nearby
  • Golfing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 10 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Kalamazoo
  • Courtyard Kalamazoo Hotel
  • Courtyard Kalamazoo Hotel Portage
  • Courtyard Kalamazoo Portage
  • Courtyard Portage
  • Kalamazoo Portage
  • Courtyard Kalamazoo Portage MI - Kalamazoo County
  • Courtyard Kalamazoo Portage Hotel
  • Courtyard Kalamazoo Portage Hotel
  • Courtyard Kalamazoo Portage Portage
  • Courtyard Kalamazoo Portage Hotel Portage

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.