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"The hotel was clean. The staff was very friendly. Checkout was easy. " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

3.5-star spa hotel near Kalamazoo Valley Museum

Heart of Kalamazoo

A stay at this Central Business District hotel places you steps from Kalamazoo Valley Museum and within a 5-minute walk of Kalamazoo State Theatre. Also, Kalamazoo Institute of Arts is within half a mile (1 km) and James W. Miller Auditorium is within 3 miles (5 km).

Full-service spa, indoor pool

A full-service spa, 4 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 22 conference rooms, business center, and free airport shuttle. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

Free wired Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 340 guestrooms also offer free wired Internet and flat-screen TVs with cable channels. Room service, premium bedding, and free local calls are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$153* Per night/room Dec 10 - Dec 11

Business Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking (1 bedroom)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Radisson Plaza Hotel at Kalamazoo Center ratings based on 23 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Radisson Plaza Hotel at Kalamazoo Center

Everyone (13) Couples (2) Family (2)
1 out of 5
Jessica was extremely rude, would not show us her badge and immediately left. It was a horrible check in experience

Posted by on Sep 23, 2020

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Comment from Hotel Management

Sep 24, 2020 by Katie H.

Hello Jackie- Reading this is of course gut-wrenching and the total opposite of how we want our guests to feel. I have spoken a member of your party and we have come to a resolution of this issue! I will try giving you a call today and let you know what we discussed. Thank you!

5 out of 5
The hotel was clean. The staff was very friendly. Checkout was easy.

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 18, 2020 by Katie H.

Thank you very much Melinda! It was a pleasure to have you with us and we look forward to having you back again!

5 out of 5

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 15, 2019 by Katie H.

Thank you for the review! We hope to see you back again soon!

5 out of 5
.great pool. very clean room, great service convenient to downtown

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 29, 2019 by Katie H.

Thank you so much for the review! We hope to see you again soon!

5 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 2, 2019 by Katie H.

Thank you so much for the 5/5! This means everything to us! We hope to see you back again soon :)

1 out of 5

Posted by on Aug 30, 2019

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Comment from Hotel Management

Oct 6, 2019 by Katie H.

On behalf of our entire staff at Radisson Plaza Hotel at Kalamazoo Center we apologize for the concerns you shared about your experience at this hotel! I know you mentioned that the service and the hotel were not that special, especially for the price that you paid. This is the exact opposite of how we want our guests to feel, and I want to do anything in my power to show you that we are so much better than this! Do you have any specifics about what happened during your stay? Anything that would help me to better coach our staff? More than anything I want you to know that someone really cares about your experience and I want to make this right for you. Let me know if you would be interested in some money being taken off your bill, or a gift certificate to come back and try us again! I can make it happen! We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Katie Hallup Guest Experience Manager Radisson Plaza Hotel at Kalamazoo Center

5 out of 5
I was born in Kalamazoo, but relocated to New Jersey 30 years ago. Whenever I visit Kalamazoo, I always stay at the Radisson. I love the Staff, clean rooms and the shuttle from the airport! I one thing I didn't like this visit was the showers in the King size bed rooms. I'll be back in November 2019 for Thanksgiving and I already booked for the King back in May 2019, so I hope I can change rooms to a room with a shower head and closed in shower?????

Posted by on Aug 30, 2019

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4 out of 5

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Katie H.

Thank you so much for the review! Enjoy your day!

3 out of 5
Great location downtown. Near many restaurants, bars and breweries.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 24, 2019 by Katie H.

Thank you so very much! We hope to see you again soon!

4 out of 5
Housekeeping woke us up by pounding on our door at 8 a.m. and woke us up. Checkout is noon. Yes they were pounding. It was very startling. We had a late night and were hoping to sleep in a bit

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 24, 2019 by Katie H

Dear Anonymous, Thank you for the review! I have let our Housekeeping Manager know about the early knocking so they can address this with the team. I do hope the other parts of your stay were enjoyable and I hope you have a lovely day!

About the Radisson Plaza Hotel at Kalamazoo Center

Location 100 W Michigan Ave, Kalamazoo, MI 49007

Property Features

Radisson Plaza Hotel at Kalamazoo Center offers its guests a full-service spa, an indoor pool, and a spa tub. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 44000 square feet (3960 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the business-friendly Radisson Plaza Hotel at Kalamazoo Center. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available on request). For a fee, parking is available. This 3.5-star Kalamazoo hotel is smoke free.

  • 1 building
  • 340 guestrooms or units
  • 9 levels
  • 4 dining venues
  • 3 bars or lounges
  • 44000 sq ft of conference space
  • 3960 sq m of conference space
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl.) (7.1 km / 4.4 mi)
  • Train station: Kalamazoo Transportation Center (0.9 km / 0.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Radisson Plaza Hotel at Kalamazoo Center offers 340 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include microwaves.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The Morning Dish - This restaurant serves breakfast only.

Old Burdicks Bar Grill - This brewpub serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Websters Prime Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Zazios Italian Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snowboarding nearby
  • Fitness classes on site
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Yoga classes/instruction on site

Spa Services

Blush Spa Salon has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Radisson Plaza Center
  • Radisson Plaza Kalamazoo Center
  • Kalamazoo Radisson
  • Radisson Kalamazoo
  • Radisson Plaza Hotel At Kalamazoo Kalamazoo
  • Radisson Plaza Hotel Kalamazoo Center
  • Radisson Plaza Hotel at Kalamazoo Center Hotel
  • Radisson Plaza Hotel at Kalamazoo Center Kalamazoo
  • Radisson Plaza Hotel at Kalamazoo Center Hotel Kalamazoo

You should know

  • Radisson Plaza Hotel at Kalamazoo Center offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.