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"Hotel billed me for my room in error. The room needed some deep cleaning. " More

By a verified traveler on Mon 24 Apr 2017

Hotel Description

3.5-star ski hotel near Western Michigan University

Near the slopes

A stay at this Central Business District hotel places you steps from Kalamazoo Valley Museum and within a 5-minute walk of Kalamazoo State Theatre. Also, Kalamazoo Institute of Arts is within half a mile (1 km) and Western Michigan University is within 2 miles (3 km).

Full-service spa, indoor pool

A full-service spa, 4 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 22 conference rooms, business center, and free airport shuttle. You'll appreciate the fitness center, bar/lounge, and coffee shop.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 340 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, premium bedding, and free bottled water are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$157* Per night/room Nov 10 - Nov 11

Business Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom, Non Smoking (1 Kingbed)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Radisson Plaza Hotel at Kalamazoo Center ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Radisson Plaza Hotel at Kalamazoo Center

Everyone (11) Couples (1)
5 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 2, 2019 by Katie H.

Thank you so much for the 5/5! This means everything to us! We hope to see you back again soon :)

1 out of 5

Posted by on Aug 30, 2019

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Comment from Hotel Management

Oct 6, 2019 by Katie H.

On behalf of our entire staff at Radisson Plaza Hotel at Kalamazoo Center we apologize for the concerns you shared about your experience at this hotel! I know you mentioned that the service and the hotel were not that special, especially for the price that you paid. This is the exact opposite of how we want our guests to feel, and I want to do anything in my power to show you that we are so much better than this! Do you have any specifics about what happened during your stay? Anything that would help me to better coach our staff? More than anything I want you to know that someone really cares about your experience and I want to make this right for you. Let me know if you would be interested in some money being taken off your bill, or a gift certificate to come back and try us again! I can make it happen! We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Katie Hallup Guest Experience Manager Radisson Plaza Hotel at Kalamazoo Center

4 out of 5

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Katie H.

Thank you so much for the review! Enjoy your day!

3 out of 5
Great location downtown. Near many restaurants, bars and breweries.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 24, 2019 by Katie H.

Thank you so very much! We hope to see you again soon!

4 out of 5
Housekeeping woke us up by pounding on our door at 8 a.m. and woke us up. Checkout is noon. Yes they were pounding. It was very startling. We had a late night and were hoping to sleep in a bit

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 24, 2019 by Katie H

Dear Anonymous, Thank you for the review! I have let our Housekeeping Manager know about the early knocking so they can address this with the team. I do hope the other parts of your stay were enjoyable and I hope you have a lovely day!

3 out of 5
Would be nice to accommodate handicapped guests with rooms close to elevator. $30/night for valet parking is excessive.

Posted by on Feb 4, 2019

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Comment from Hotel Management

Feb 10, 2019 by Radisson Kalamazoo

Thank you for the information, please contact the hotel for your next visit and we can assist you in accommodating you with a handicapped acceptability rooms and also assist you with parking. Thanks for staying!

4 out of 5

Nice hotel, close to restaurants.

Pros: Location
Cons: Cleaning
Hotel billed me for my room in error. The room needed some deep cleaning.

Posted by on Apr 24, 2017

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5 out of 5

Great Stay-10minute walk to Kalamazoo State Theate

Pros: Close to the State theater - nice view of downtown - great restaurant - very comfortable room!
Valet was very nice - Check staff were quick & had all the answers to our questions.

Posted by on Jan 29, 2017

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5 out of 5

anniversary overniter

Pros: great hotel, very helpful , friendly staff, room very nice, beds great, pool area very nice.
Cons: showers in pool area did not warm up
went out for our 40th anniversary , was a very nice hotel

Posted by , from michigan on Aug 24, 2015

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4 out of 5

Nice hotel downtown Kalamazoo

Pros: pretty much everything.
Beautiful hotel within walking distance of several bars, restaurants and breweries in Kalamazoo. Room was clean, staff was nice.

Posted by , from Grand Rapids, MI on Aug 17, 2015

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About the Radisson Plaza Hotel at Kalamazoo Center

Location 100 W Michigan Ave, Kalamazoo, MI 49007

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. When the sun goes down, sip après-ski drinks in the hotel's bar. There are 4 restaurants on site, along with a coffee shop/café. Wired Internet is free in public spaces. This ski hotel also offers an indoor pool, a sauna, and a fitness center. You'll have access to the health club at a partner property. Parking is available for a fee. This 3.5-star Kalamazoo hotel is smoke free.

  • 1 building
  • 340 guestrooms or units
  • 9 levels
  • 4 dining venues
  • 44000 sq ft of conference space
  • 3960 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge) , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl.) (7.1 km / 4.4 mi)
  • Train station: Kalamazoo Transportation Center (0.9 km / 0.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Radisson Plaza Hotel at Kalamazoo Center offers 340 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kalamazoo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 1:00 PM.

The Morning Dish - This restaurant serves breakfast only.

Old Burdicks Bar Grill - This theme restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Websters Prime Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Zazios Italian Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snowboarding nearby
  • Fitness classes on site
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Yoga classes/instruction on site

Spa Services

Blush Spa Salon has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 6:00 AM to 11:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 6:00 AM to 11:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17 per person (approximately)
  • Fee for wireless Internet in public areas: USD 1 per night (rates may vary)
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Radisson Plaza Center
  • Radisson Plaza Kalamazoo Center
  • Kalamazoo Radisson
  • Radisson Kalamazoo
  • Radisson Plaza Hotel At Kalamazoo Kalamazoo
  • Radisson Plaza Hotel Kalamazoo Center
  • Radisson Plaza Hotel at Kalamazoo Center Hotel
  • Radisson Plaza Hotel at Kalamazoo Center Kalamazoo
  • Radisson Plaza Hotel at Kalamazoo Center Hotel Kalamazoo

You should know

  • Radisson Plaza Hotel at Kalamazoo Center offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Kalamazoo-Hotels-Radisson-Plaza-Hotel-at-Kalamazoo-Center.h2221-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.