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"Unfortunately our stay was not the best experience. The pool was extremely cold. They told us it would get colder because the heater was not working. ... " More

By a verified traveler on Tue 31 Oct 2017

Hotel Description

3.5-star hotel near Western Michigan University, connected to the convention center

Near the airport

Within 6 miles (10 km) of this Kalamazoo hotel, you'll find Waldo Stadium and Western Michigan University. Kalamazoo College and Kalamazoo Valley Museum are also within 6 miles (10 km).

Renovated in 2018

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 182 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, LCD TVs, and room service.

Room, 2 Queen Beds, Non Smoking (Atrium Access, Low Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Delta Hotels by Marriott Kalamazoo Conference Center ratings based on 17 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Delta Hotels by Marriott Kalamazoo Conference Center

Everyone (6) Family (2)
4 out of 5

Posted by on Jun 8, 2020

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Comment from Hotel Management

Jul 2, 2020 by Abby W

Thank you for the 4 out of 5 rating!

5 out of 5

Posted by on Oct 18, 2018

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Comment from Hotel Management

Oct 19, 2018 by Abby W

Thank you for the 5 out of 5 rating, come back and stay with us again!

2 out of 5
Room was not available at check in time. Bathroom floor was filthy and the shampoo, conditioner and body wash bottles were on the shelf empty. Very disappointing for the price of this hotel!!

Posted by on Sep 17, 2018

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Comment from Hotel Management

Sep 20, 2018 by Delta Hotels Marriott Kzoo Team

We apologize for the delay in your check-in process. We strive to get all of our guests checked in in a timely manner and we apologize this did not happen with your experience. We appreciate your feedback so we can strive to do our best for our guests!

3 out of 5

Below average hotel

Unfortunately our stay was not the best experience. The pool was extremely cold. They told us it would get colder because the heater was not working. The hot tub was also not working and could not be fixed during our stay. The room was very dusty and did not look clean. I had the staff fix a couple things in the room and the ladies who re-made our beds were very kind and helpful.

Posted by on Oct 31, 2017

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Comment from Hotel Management

Dec 13, 2017 by Abby W

Stacy, we thank you for the honest feedback and we our deeply sorry for the mechanical issues we had with the pool and hot tub. Since we have replaced all heating elements and they are both back up and running. We hope you give us another chance.

3 out of 5


Pros: Free hot choco
Cons: Heat the pool. Clean under the beds
The pool was very cold. My 12yo found ky jelly under the bed. The pizza was gross. The change machine in the arcade was broke. But there were only about 5 games anyway. Be aware no one under 18 is allowed in the hot tub. On the plus side-there was free coffee and hot choco.

Posted by on Feb 28, 2017

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Comment from Hotel Management

Mar 5, 2017 by Abby W

We apologize for the hot tub rules, as it was a trial run for all the issues we were having, with adults not being able to utilize the hot tub. Since your stay our management has removed that rule and all guests are allowed in the hot tub. We have also reached out to our arcade vendor and had the issues in the arcade addressed also. Thank you for your valuable feedback.

3 out of 5
It was an Ok fit the bill. It says I need to type more for an adequate review but I'm not sure what to add.

Posted by , from wisconsin on Aug 5, 2016

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Comment from Hotel Management

Dec 10, 2016 by Abby W

Thank you Spud, We hope to see you soon to turn that Ok stay into a Great one!

3 out of 5

Nice hotel

Pros: Clean, Very nice staff
Cons: Provide a free breakfast for guests, keep the pool a little warmer
Location: Location was great, there are a lot of restaurants and stores within minutes of the hotel.
The hotel was nice and clean. The staff was nice and everything we needed, roll away bed, towels, etc., we got as soon as requested. The couple things that would cause me to not stay here again is that we stayed here mainly because of the pool....the pool closes down at 10:30 for "adult swim" hours which was a little disappointing as we didn't get to check in until 8:30/9 that night. The pool was also pretty cold, I heard almost everyone in there complain about that. The restaurant was super expensive and the food was just ok, however our waitress was very nice, so that was a plus. The big thing for me was they don't offer a free breakfast like almost every hotel on the's a buffet for $12.99 for adults $5.99 for kids.....which 2 adults and 3 kids would have been almost as much as dinner the night before with kids that don't even eat $6 worth of food each, nor would I eat $13 worth of we had to leave site and run to McDonalds.... Overall it wasn't the best hotel to stay at, but wasn't the worst.....I will probably try somewhere else next time.

Posted by on Apr 18, 2016

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Comment from Hotel Management

Apr 26, 2016 by RR

Thank you for stay with us and taking the time to write a review. We are sorry that your stay was less than exciting. Modifications have been made to help warm the water temp in the pool and your comments about the pricing of the food in the restaurant have been discussed but like all full service hotels we will continue to charge for our breakfast because of the many items we offer. Thanks again for staying with us and we hope you will try us again. Staff & Management Holiday Inn Kalamazoo

2 out of 5
Pros: nice room close to the pool
the room was clean we went to the pool and the spa was drained and I put my foot in the pool and it was freezing had my granddaughters ages 8 and 2 and my 6 year old niece with me the water was so cold that there lips was blue when they came out of the water. this stay was to be enjoyed before the kids went back to school I wanted to relax in the spa but I couldn't even do that they did fix the spa the night I was there or lets say they filled the spa as the next morning we went back to the pool to see if it was warmer or that the spa was working as it was not only one jet was working and because the pool water was so cold all of the kids was in the spa wasn't very relaxing if you ask me and I don't blame the kids as they wanted some warm water

Posted by on Jan 4, 2016

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4 out of 5

Nice room condition and quality

Pros: Free Internet
Cons: Noisy
I had a great time when I stay at the Holiday Inn. However, the internet was too slow to do something such as email.

Posted by on Jul 16, 2012

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4 out of 5

Great for a Mini-Spring Break

Pros: Free breakfast, Close restaurants, swimming pool, video arcade, bowling alley nearby, waterpark nearby, museum nearby
Cons: Noisy
We couldn't get reservations into the Holiday Inn with a waterpark in Grand Rapids. So, I took my 6-year-old son and his friend for an overnight stay at Holiday Inn West in Kalamazoo and a day at Pirate's Island (the waterpark) nearby. We stayed here so the boys could swim and play video games at the hotel and have a free breakfast. Great food but it took forever for us to get our dinner! Breakfast was awesome. The room and the pool were great. But the hotel was noisy--people slamming doors late into the night and early in the morning. We didn't get much rest. Hotel location is great--it is close to other places of entertainment for kids for daytime activities. All in all, not a bad value for the money.

Posted by on Feb 8, 2011

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About the Delta Hotels by Marriott Kalamazoo Conference Center

Location 2747 S 11th Street, Kalamazoo, MI 49009

Property Features

Delta Hotels by Marriott Kalamazoo Conference Center offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. There are 15 meeting rooms available. A terrace, an arcade/game room, and gift shops/newsstands are also featured at the business-friendly Delta Hotels by Marriott Kalamazoo Conference Center. An area shuttle within 5 miles and a shopping center shuttle are free. Free self parking is available. A complete renovation of Delta Hotels by Marriott Kalamazoo Conference Center was completed in August 2018. This 3.5-star Kalamazoo hotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 4 levels
  • Built in 1974
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free RV, bus, truck parking


  • Airport: Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl.) (12.6 km / 7.8 mi)
  • Train station: Kalamazoo Transportation Center (8.6 km / 5.4 mi)
  • Property shuttles: Free area shuttle within 5 miles and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Delta Hotels by Marriott Kalamazoo Conference Center offers 182 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kalamazoo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Lift Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Lift Lounge - This cocktail bar serves lunch and dinner. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 15.00 for adults, USD 5.00 and USD 15.00 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Delta Hotels Kalamazoo Hotel
  • Delta Hotels Kalamazoo
  • Delta Hotels Kalamazoo Coneference Center
  • Delta Hotels Marriott Kalamazoo Hotel
  • Delta Hotels Marriott Kalamazoo
  • Delta Hotels Kalamazoo Conference Center
  • Delta Hotels by Marriott Kalamazoo Conference Center Hotel
  • Delta Hotels by Marriott Kalamazoo Conference Center Kalamazoo

You should know

  • Pool access available from 7 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.