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"Nice room, cleanliness is there, sofa bed had a stain on the bed when we opened it up. So the kid had to sleep on a “loveseat”. " More

By a verified traveler on Thu 14 Jul 2022

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Hotel Description

Enjoy the indoor pool at this Kalamazoo hotel

In suburbs

At this Kalamazoo hotel, you'll be within half a mile (1 km) of Crystal Woods and 3 miles (5 km) of Western Michigan University. Also, James W. Miller Auditorium is within 3 miles (5 km) and University Arena is within 6 miles (10 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Standard Room, 1 Queen Bed, Non Smoking, Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$91* Per night/room Oct 17 - Oct 18

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Kalamazoo Suites ratings based on 23 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Kalamazoo Suites

Everyone (8) Couples (4) Family (13)
4 out of 5
Nice room, cleanliness is there, sofa bed had a stain on the bed when we opened it up. So the kid had to sleep on a “loveseat”.

Posted by on Jul 14, 2022

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Comment from Hotel Management

Jul 14, 2022 by Manager

Hello Dawn, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our bed and your insights regarding our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2 out of 5
Hot Tube didn't work. Not good

Posted by on Apr 15, 2022

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Comment from Hotel Management

Apr 16, 2022 by Manager

Hello Lonnie, Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We appreciate you taking the time to share your experience.

5 out of 5
Breakfast worker was very very pleasant and helpful!

Posted by , from KALAMAZOO on Feb 6, 2022

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Comment from Hotel Management

Feb 6, 2022 by Manager

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

1 out of 5
The gentleman at the counter was beyomd rude, the guest in the lobby was openly watching porn on the computer. The water was luke warm at best. The bed had a plastic sheet on it.. over all... -6

Posted by on May 15, 2021

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Comment from Hotel Management

May 16, 2021 by Manager

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

4 out of 5

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 6, 2020 by Manager

It was our privilege to earn your business and we hope to host you again on your next trip.

4 out of 5
The property was secluded, not far from the interstate, easy to find, but couldn't hear the interstate traffic. Pool and hot tub were nice. The room was clean, just a tad dated.

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 23, 2019 by Manager

We appreciate your rating of our hotel and the feedback you have shared pertaining to our room and property. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

3 out of 5
The chlorine smell from the indoor pool permeated the entire first floor.

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 23, 2019 by Manager

I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our pool. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

5 out of 5
Everything was wonderful my family really enjoyed the stay

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 27, 2019 by Manager

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

2 out of 5
The room was clean and spacious. BUT the walls and ceiling are paper thin. People above us sounded like they were stomping so loud. Kept us up most of the night. Never experienced that before.

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 29, 2019 by Best Western Hotels & Resorts

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.

5 out of 5
Conveient clean place to stay, close to WMU............................

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Lindsey Damron

Thank you for the excellent review! If you need accommodations in the future, please give us a call. We will be happy to make those arrangements for you.

About the Best Western Plus Kalamazoo Suites

Location 2575 S 11th Street, Kalamazoo, MI 49009

Renovations + Closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Spa tub

Property Features

Best Western Plus Kalamazoo Suites offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Best Western Plus Kalamazoo Suites. Self parking is free. This Kalamazoo hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 4 levels
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Built in 2009
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Kalamazoo Transportation Center (8 km / 5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Kalamazoo Suites offers 64 accommodations with safes and coffee/tea makers. Beds feature down comforters. 48-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Kalamazoo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: Apple Pay and Samsung Pay

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, cash, mobile payments, Apple Pay, and Samsung Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Apple Pay
  • Credit card pre-authorization
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Samsung Pay
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Best Western Kalamazoo
  • Best Western Kalamazoo Suites
  • Best Western Plus Kalamazoo
  • Best Western Plus Kalamazoo Suites
  • Best Western Plus Suites Hotel Kalamazoo
  • Best Western Suites Kalamazoo
  • Kalamazoo Best Western
  • Best Western Plus Kalamazoo Hotel Kalamazoo
  • Best Western Plus Kalamazoo Suites Hotel
  • Best Western Plus Kalamazoo Hotel
  • Best Plus Kalamazoo Suites
  • Best Western Plus Kalamazoo Suites Hotel
  • Best Western Plus Kalamazoo Suites Kalamazoo
  • Best Western Plus Kalamazoo Suites Hotel Kalamazoo

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.