2/10 Terrible
Don
Sep 22, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could NOT stay here - AVOID this property
My wife and I arrived around 6PM to check-in with an existing reservation. The clerk said that the only computer at the front desk was down and she had to run back & forth to the back office to check-in guests. After some delays we received our room assignment on the 4th floor. The elevator from the lobby was jerky and squeeky, not giving us a good feeling. We arrived at the room to find drop clothes over the doors, paint cans and drywall mud in the room. We returned to the desk to get another room. The manager apologized and made a trip to the 4th floor to get a list of cleaned rooms from housekeeping. She returned and we were assigned one of those. When we arrived at this room, the keycard would not work and the door would not lock! When we returned to the front desk, the couple who checked in before us were complaining that their key would not open their room. At this point we weren't going to stay at Baymont, so I asked for a credit since we were already charged for a room. The clerk explained that they could NOT issue a refund! I asked for the manager, and the clerk went in the back and returned to explain that the charge was just "on hold" and that it would not go thru. I left, but checked the next day to find that the charge had gone thru. I am now planning to dispute the charge with credit card. This is a dirty, rundown and not well maintained property with staff that are indifferent to their guests.
Don
Stayed 1 night in Sep 2025
