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"Staff was good , room smelled really bad. " More

By a verified traveler on Mon 08 Nov 2021

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Hotel Description

Hotel near VyStar Veterans Memorial Arena in Jacksonville

Downtown Jacksonville stay

Your stay at this Downtown Jacksonville hotel places you within 2 miles (3 km) of VyStar Veterans Memorial Arena and Florida Theatre. Times-Union Center for the Performing Arts and TIAA Bank Field are also within 3 miles (5 km).

Free breakfast

This hotel features free WiFi in public areas, laundry facilities, and self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$95* Per night/room Jan 2 - Jan 3

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Jacksonville Riverwalk Conv Ctr ratings based on 23 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Everyone (14) Couples (2) Family (6)
3 out of 5
Staff was good , room smelled really bad.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 9, 2021 by Hotel Management

Tyree, thank you for evaluating your stay with us. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

1 out of 5
I didn't like the entire stay. I had my work cell phone stolen from my room. I filed a police report and no one from the hotel has even reached out to me with regards to this issue. THERE WERE ROACHES IN MY ROOM. Strangers hanging out in the parking lot of the hotel at night. It seemed unsafe, dirty, noisy and it was a horrible place to stay. I will not recommend it to anyone.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 3, 2021 by Hotel Management

Thank you for being a guest at our hotel and sharing your concerns. We are sorry for the delay in reaching out to you about your work cellphone. All reports of missing items are taken very seriously and assure you we did an investigation. Housekeeping is conducted weekly and as you were our guests for four days there was no housekeeping scheduled; thus none of our associates had entered your suite. If you would like to discuss this matter any further, please feel free to reach us at our front office. Thank you again for your patience. Sincerely, Hotel Management

1 out of 5
Due to their computer are they wanted me to pay for a room twice were rude I wish somebody would talk to me about that

Posted by , from Jacksonville FL. on Jun 20, 2020

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Comment from Hotel Management

Jun 21, 2020 by Hotel Management

Tracey, thank you for your review. We are sorry for the inconvenience you mentioned. Please be assured that we are investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management

5 out of 5
Convenient location. Quiet. Good lighting for reading.

Posted by on Mar 7, 2020

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Comment from Hotel Management

Mar 8, 2020 by Hotel Management

Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. We value your feedback and look forward to welcoming you back! Sincerely, Hotel Management

3 out of 5
Needs a remodel, Breakfast was simply Coffee, oatmeal packs and Granola bars

Posted by , from Tampa,FL on Feb 29, 2020

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Comment from Hotel Management

Mar 1, 2020 by Hotel Management

Thank you for choosing our hotel for your stay. We apologize for not living up to your expectations. We will share your valuable comments regarding our grab-and-go breakfast and the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management

2 out of 5

Posted by on Feb 22, 2020

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2 out of 5
These guys are adding a $6 per night parking charge to park in their regular parking lot. This is not disclosed as part of the room rate. As we all know, almost everybody has a car. What they are doing is to increase profit by adding surprise fees. I refused to pay the fee at check-in and raised hell, so they did not charge me. When you pay them for parking, they make you sign a contract saying that they are not responsible for anything that happens to your car. The parking lot is reasonably lit though. All fees MUST be disclosed to/through Travelocity. The room was OK but smelled stale. I stayed for 2 nights. they did not clean the room -- it is dormitory-style living. Security is good. Wifi is free but limited speed unless you pay them a bunch of extra money.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Hotel Management

Thank you for your review. We regret your disappointment with some of our charges and apologize for the cleanliness issues you encountered in your room. Your feedback will be shared with our housekeeping team to ensure we are more diligent moving forward. We hope you will consider staying with us again on your next visit to our area. Sincerely, Hotel Management

2 out of 5
Room was smelly and not clean enough... If smell matters to you, avoid it!

Posted by on Nov 28, 2019

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Comment from Hotel Management

Nov 28, 2019 by Hotel Management

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management

2 out of 5
No blankets, beds very hard, breakfast was granola bars and warm lemon water. Less than clean.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Hotel Management

Thank you for the feedback. We are sorry for the discomfort you had with the mattress and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2 out of 5

Posted by on Jul 14, 2019

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About the Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Location 1413 Prudential Dr, Jacksonville, FL 32207

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Jacksonville Riverwalk Conv Ctr also features a vending machine, laundry facilities, and a front desk safe. Parking is available for a fee. This Jacksonville hotel is smoke free.

  • 101 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Jacksonville Station (9.8 km / 6.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Extended Stay America Suites Jacksonville Riverwalk Conv Ctr offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 6 per day
  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Jacksonville
  • Extended Stay America Jacksonville Riverwalk
  • Extended Stay America Riverwalk
  • Extended Stay America Riverwalk Hotel
  • Extended Stay America Riverwalk Hotel Jacksonville
  • Extended Stay America Riverwalk Jacksonville
  • Extended Stay America Jacksonville Riverwalk Conv Center Hotel
  • Extended Stay America Riverwalk Conv Center Hotel
  • Extended Stay America Riverwalk Conv Center
  • Extended Stay America Jacksonville Riverwalk Conv Center Hotel
  • Extended Stay America Riverwalk Conv Center Hotel
  • Extended Stay America Jacksonville Riverwalk Conv Center
  • Extended Stay America Riverwalk Conv Center
  • Extended Stay America Jacksonville Riverwalk
  • Extended Stay America Jacksonville Riverwalk Conv Center

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.