Within a 10-minute walk of this Downtown Jacksonville hotel, you'll find Museum of Science and History and Friendship Park. Baptist Health and Baptist Medical Center Jacksonville are also within half a mile (1 km).
Free breakfast
This hotel features free WiFi in public areas, laundry facilities, and self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr ratings based on 25 Verified Reviews
Review Summary
2.6
out of 5
2.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Extended Stay America Suites Jacksonville Riverwalk Conv Ctr
Everyone (15)Couples (3)Family (6)
2 out of 5
Extremely noisy and front entrance always locked. Poor linens and sheets very old and worn.
Posted by John on Jan 22, 2023
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Comment from Hotel Management
Jan 23, 2023
by Hotel Management
Dear John, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
5 out of 5
Posted by KENNETH, from SUWANEE on May 22, 2022
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3 out of 5
Staff was good , room smelled really bad.
Posted by Tyree L on Nov 8, 2021
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Comment from Hotel Management
Nov 9, 2021
by Hotel Management
Tyree, thank you for evaluating your stay with us. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.
Sincerely,
Hotel Management
1 out of 5
I didn't like the entire stay. I had my work cell phone stolen from my room. I filed a police report and no one from the hotel has even reached out to me with regards to this issue. THERE WERE ROACHES IN MY ROOM. Strangers hanging out in the parking lot of the hotel at night. It seemed unsafe, dirty, noisy and it was a horrible place to stay. I will not recommend it to anyone.
Posted by a verified traveler on Jun 1, 2021
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Comment from Hotel Management
Jun 3, 2021
by Hotel Management
Thank you for being a guest at our hotel and sharing your concerns. We are sorry for the delay in reaching out to you about your work cellphone. All reports of missing items are taken very seriously and assure you we did an investigation. Housekeeping is conducted weekly and as you were our guests for four days there was no housekeeping scheduled; thus none of our associates had entered your suite. If you would like to discuss this matter any further, please feel free to reach us at our front office. Thank you again for your patience.
Sincerely,
Hotel Management
1 out of 5
Due to their computer are they wanted me to pay for a room twice were rude I wish somebody would talk to me about that
Posted by Tracey, from Jacksonville FL. on Jun 20, 2020
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Comment from Hotel Management
Jun 21, 2020
by Hotel Management
Tracey, thank you for your review. We are sorry for the inconvenience you mentioned. Please be assured that we are investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area.
Sincerely,
Hotel Management
5 out of 5
Convenient location. Quiet. Good lighting for reading.
Posted by a verified traveler on Mar 7, 2020
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Comment from Hotel Management
Mar 8, 2020
by Hotel Management
Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. We value your feedback and look forward to welcoming you back!
Sincerely,
Hotel Management
3 out of 5
Needs a remodel, Breakfast was simply Coffee, oatmeal packs and Granola bars
Posted by Ed, from Tampa,FL on Feb 29, 2020
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Comment from Hotel Management
Mar 1, 2020
by Hotel Management
Thank you for choosing our hotel for your stay. We apologize for not living up to your expectations. We will share your valuable comments regarding our grab-and-go breakfast and the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us.
Sincerely,
Hotel Management
2 out of 5
Posted by a verified traveler on Feb 22, 2020
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2 out of 5
These guys are adding a $6 per night parking charge to park in their regular parking lot. This is not disclosed as part of the room rate. As we all know, almost everybody has a car. What they are doing is to increase profit by adding surprise fees. I refused to pay the fee at check-in and raised hell, so they did not charge me. When you pay them for parking, they make you sign a contract saying that they are not responsible for anything that happens to your car. The parking lot is reasonably lit though.
All fees MUST be disclosed to/through Travelocity.
The room was OK but smelled stale. I stayed for 2 nights. they did not clean the room -- it is dormitory-style living. Security is good. Wifi is free but limited speed unless you pay them a bunch of extra money.
Posted by a verified traveler on Feb 12, 2020
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Comment from Hotel Management
Feb 13, 2020
by Hotel Management
Thank you for your review. We regret your disappointment with some of our charges and apologize for the cleanliness issues you encountered in your room. Your feedback will be shared with our housekeeping team to ensure we are more diligent moving forward. We hope you will consider staying with us again on your next visit to our area.
Sincerely,
Hotel Management
2 out of 5
Room was smelly and not clean enough... If smell matters to you, avoid it!
Posted by a verified traveler on Nov 28, 2019
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Comment from Hotel Management
Nov 28, 2019
by Hotel Management
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay.
Sincerely,
Hotel Management
About the Extended Stay America Suites Jacksonville Riverwalk Conv Ctr
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Jacksonville Riverwalk Conv Ctr also features a vending machine, laundry facilities, and a front-desk safe. Parking is available for a fee. This Jacksonville hotel is smoke free.
101 guestrooms or units
3 levels
To-go breakfast (free)
Self-service laundry
Front desk (24 hours)
Front-desk safe
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Kitchen
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Jacksonville Station (9.7 km / 6.1 mi)
Metro station: Riverplace Station (0.4 km / 0.2 mi)
Parking: Self parking available for a surcharge
Room Amenities
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Bathrooms are partially open
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (in select rooms)
In-room accessibility (in select rooms)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
Maximum 2 per room
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
Service animals are allowed
Service animals are exempt from fees/restrictions
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 6 per day
Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are exempt from fees
Housekeeping is available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Jacksonville
Extended Stay America Jacksonville Riverwalk
Extended Stay America Riverwalk
Extended Stay America Riverwalk Hotel
Extended Stay America Riverwalk Hotel Jacksonville
Extended Stay America Riverwalk Jacksonville
Extended Stay America Jacksonville Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center
Extended Stay America Jacksonville Riverwalk Conv Center Hotel
Extended Stay America Riverwalk Conv Center Hotel
Extended Stay America Jacksonville Riverwalk Conv Center
Extended Stay America Riverwalk Conv Center
Extended Stay America Jacksonville Riverwalk
Extended Stay America Jacksonville Riverwalk Conv Center
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr is 15.6 mi (21-min drive) away from the Jacksonville International Airport (JAX) airport, the closest popular airport to the property.
Airport shuttle services are not available at Extended Stay America Suites Jacksonville Riverwalk Conv Ctr.
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr offers free on-the-go breakfast every day from 6 AM to 9:30 AM.
No, there is no casino at this hotel, but bestbet Orange Park (20-min drive) is nearby.
Check-in is from 3 PM - midnight.
Free parking is not available at this hotel. Self parking is available for USD 6 per day.
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr does not have a pool.
There are no spa services available at this hotel.
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr is 1.1 mi away from Jacksonville.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
