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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property
3-star hotel near Destiny USA

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Dining
Property amenity
Lobby
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Breakfast included
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪4 min drive‬
  • New York State Fairgrounds
    ‪10 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

About the neighborhood

Liverpool

In state park.You'll find Hopkins Road County Park and Salt Museum within 2 miles (3 km) of this hotel. Sainte Marie among the Iroquois and Onondaga Lake Park are also within 3 miles (5 km).

What's nearby

  • Destiny USA - 4 min drive - 3.4 miles
  • NBT Bank Stadium - 4 min drive - 3.4 miles
  • Armory Square - 7 min drive - 5.8 miles
  • New York State Fairgrounds - 10 min drive - 7.4 miles
  • St. Joseph’s Health Amphitheater at Lakeview - 10 min drive - 9.2 miles

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Denny's - ‬2 min drive
  • ‪Taco Bell - ‬3 min walk
  • ‪Heid's Of Liverpool - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪Jersey Mike's Subs - ‬20 min walk

About this property

Randolph House Hotel, Trademark Collection by Wyndham

3-star hotel near Destiny USA
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Randolph House Hotel, Trademark Collection by Wyndham. Self parking is free.

This 3-star Liverpool hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 30000 sq ft of conference space
  • 2700 sq m of conference space
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Hindi, Spanish

Similar properties

Reception

LivAway Suites- Syracuse

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 496 reviews
$50 nightly
The price is $58
Sep 21 - Sep 22
Total with taxes and fees
LivAway Suites- Syracuse

Property amenities

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

How close is Randolph House Hotel, Trademark Collection by Wyndham to the airport?

Randolph House Hotel, Trademark Collection by Wyndham is 5.5 mi (8-min drive) away from the Hancock Intl. Airport (SYR) airport, the closest popular airport to the property.

How much does it cost to stay at Randolph House Hotel, Trademark Collection by Wyndham?

As of Aug 26, 2025, prices found for a 1-night stay for 2 adults at Randolph House Hotel, Trademark Collection by Wyndham on Sep 22, 2025 start from $74.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Randolph House Hotel, Trademark Collection by Wyndham have an airport shuttle?

Airport shuttle services are not available at Randolph House Hotel, Trademark Collection by Wyndham.

How close is Randolph House Hotel, Trademark Collection by Wyndham to the beach?

This hotel is 13.5 mi (22-min drive) from Valentines Beach and 14.3 mi (20-min drive) from Oneida Shores. Don't forget your sunscreen!

Does Randolph House Hotel, Trademark Collection by Wyndham offer free breakfast?

Randolph House Hotel, Trademark Collection by Wyndham offers free buffet breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at Randolph House Hotel, Trademark Collection by Wyndham?

No, there is no casino at this hotel, but Point Place Casino (20-min drive) is nearby.

What time is check-in at Randolph House Hotel, Trademark Collection by Wyndham?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in.

Is there free parking at Randolph House Hotel, Trademark Collection by Wyndham?

This hotel offers free self parking.

Does Randolph House Hotel, Trademark Collection by Wyndham have a pool?

Randolph House Hotel, Trademark Collection by Wyndham does not have a pool.

Does Randolph House Hotel, Trademark Collection by Wyndham have a spa?

There are no spa services available at this hotel.

How close is Randolph House Hotel, Trademark Collection by Wyndham to downtown Liverpool?

Randolph House Hotel, Trademark Collection by Wyndham is 1.5 mi away from Liverpool.

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 243 out of 924 reviews
Rating 8 - Good. 268 out of 924 reviews
Rating 6 - Okay. 175 out of 924 reviews
Rating 4 - Poor. 120 out of 924 reviews
Rating 2 - Terrible. 118 out of 924 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel should be shut down while renovations are being done and/or it should be communicated to guests in advance how sub-par the condition of the hotel is. When we arrived in our room the ac unit pipe, which was temporarily being used b/c the permanent system was non-functional, was laying on the floor and blowing hot air throughout the room. This hotel does not even deserve one star. When I asked to be reimbursed the receptionist said that she could not do that (since I booked through Travelocity). This hotel ranks as one of if not the worst hotel experience I’ve had in the United States.
Stayed 1 night in Aug 2025

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always accommodating
Stayed 1 night in Aug 2025

8/10 Good

SARA, Arlington

Stayed 1 night in Jul 2025

2/10 Terrible

Vicente

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Silvia

Liked: Staff & service, property conditions & facilities
Decent clean and affordable place.
Stayed 1 night in May 2025

4/10 Poor

Benoit

Stayed 1 night in May 2025

6/10 Okay

Caroline

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Samuel, worcester

Traveled with family
It was very nice for the 1 night stay The room was nice and the beds very comfortable and overall nice and clean
Stayed 1 night in May 2025

8/10 Good

Troy

Stayed 3 nights in May 2025

6/10 Okay

Stella

Traveled with partner
Liked: Cleanliness
The stay was okay for the price. The room smelled very strong of marijuana when we arrived. The fan in the bathroom did not work and one of the lights in the room did not work. Besides that, it was fine for an overnight stay.
Stayed 1 night in May 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, great value

Clean room, well appointed, soft bed, nice TV, desk, bathroom was on the small side.
Stayed 1 night in May 2025

6/10 Okay

Aurelia

Stayed 1 night in May 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price

Availability was quick and had a king bed on the 5th floor where it was super quiet.
Stayed 3 nights in May 2025

8/10 Good

Linda

Stayed 1 night in May 2025

4/10 Poor

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Stephen

Disliked: Property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

andrew

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
First of all the staff at the front desk worked great and it's nothing on them. The hotel seems like it was a rebrand of an older hotel. first thing I noticed walking in the lobby was the adjacent indoor pool that was empty. I took a cold shower thinking there was no hot water only for it to get warm as I was ready to get out. They apologized for the air conditioning not working which was fine since it was 50° out.
Stayed 1 night in May 2025

2/10 Terrible

Julie M

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Front Desk gave me the wrong room card and I walked in on other guests sitting & lying in their beds. I got the correct key/room. It was extremely hot so I turned the ac to 65 degrees to cool the room. My other guests came and we left for my daughter’s SU Graduation. We returned about midnight and the room was still a very hot 80 degrees. I called the front desk and they said the ac was not working and offered us fans. I said it was not acceptable. Front Desk said talk to the Manager in the morning. I did and she was the same person that checked in in. I explained the situation. She said it was a soft opening and that she had told me when I checked in that the ac wasn’t working and offered me fans. I told her she did not and it was a lie. I told her I was calling Corp Office to resolve since she would not. I called. They apologized, said they would open a case and send me an email to that effect. As of today I have not received an email.
Stayed 1 night in May 2025

2/10 Terrible

Elizabeth

Stayed 1 night in May 2025

6/10 Okay

Marcia

Liked: Staff & service
Signage not obvious. Rooms are dated. Facility seems abandoned.
Stayed 2 nights in May 2025

2/10 Terrible

Alex

Stayed 1 night in May 2025

10/10 Excellent

Samuel

Stayed 1 night in May 2025

10/10 Excellent

Aria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer Service was great!

My fiancé and I stayed here for a night to see a show in town. We didn’t realize that the hotel had JUST opened (and it was a soft open) so there were of course kinks to the actual stay. For example, the AC was having an issue being used large-scale for the first time. Bit of a hitch but in no way ruined our time there. What REALLY stood out was the customer service! Russell at the front desk was so accommodating! He did everything to make our stay more enjoyable - he brought us a fan, switched our room to a more comfortable one, checked up on us, etc. He also handled guests who were much more irate about the AC hiccup with grace and a consistently patient disposition. He was handling the whole thing by himself and went above and beyond to try to make anyone’s stay more comfortable. We all can’t control things like whether your HVAC system will give you a hard time right after opening, but I feel like it will be handled in the right way as long as Russell is in charge!
Stayed 1 night in May 2025

4/10 Poor

Adam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Needs maintenance

Checked in 11pm after driving a long was so was looking forward to some rest. A/C wasn't working in the room, but the window opens just a crack, so cooling off the room wasn't really possible. The front desk later confirmed it was a whole-building issue. The room I was given had no strike plate on the door, making it not feel very secure. Checked out a little after 5am because I'd rather be back on the road than stay longer.
Stayed 1 night in May 2025