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We were planning a weekend trip to New York City to see Les Miserables. We found this hotel in a prime location and at a surprisingly reasonable cost for this area. We took a chance on it and it proved to be so much more than we expected. The staff were all helpful and friendly. Rooms in New York are normally small which we expected for this price range but it was remarkably spacious. Everything in the room was modern and clean and included most all of the amenities you would expect like coffee pot, iron and board, hair dryer, refrigerator etc. The reason I did not give a 5 on comfort was because of the bed. Although it was a nice bed, it seemed to have some type of topper under the sheet on the mattress that would bunch up a little but nothing major. The have a lovely restaurant right next door where you can get an excellent breakfast for a reasonable price. The location was perfect. We were a little over block from Times Square and just a few blocks from the theater district. Also within walking distance was Rockefeller Center, Chrysler Building, Grand Central Station, St Patrick Cathedral and more. We would certainly recommend this hotel and will be sure to book again when going to the city!

The Chatwal exceeded my expectations in all respects. The hotel itself lives up to its rating as a 5 star. Every member of the hotel staff is exceptionally friendly and helpful. The room was very clean, comfortable, and beautifully decorated with state of the art amenities. The location is outstanding for those interested in attending Broadway shows with Times Square just a few blocks away. No complaints at all.

This was our first trip to NYC and although we got to our hotel late the guy at the front desk hooked us with a beautiful view of the Chrysler building. It's right on time square yet it feels a nice distance from the hordes of people walking around. The room was very nice. Could some elements have been better. Sure. But the bed was neither hard nor soft. Bathroom was good. All in all a nice home base to explore the city. We just needed a nice safe place to sleep. And that's what this was. I'd stay at the millennium again and again.

I have been going to NYC for over 20 years, the hotel was in a great location and was accessible to the theater district and many great restaurants. The staff were excelent. The problems I encountered was the lack of lighting in the halls, lobby, rooms and elevators. There is no formal closet only a bar with hangers and no drawers to unpack your clothing that you didn't want to hang. But I addressed these issues with the hotel staff and was told that they are undergoing renovations. The pool area is great but also needs more lighting I tripped going into the steam room!!

I thought this was a great hotel! One block off of Times Square, but surprisingly quiet and restful! The rooms were small yes, but it's Manhattan! Good for a couple but I wouldn't bring my kids here. Very reasonably priced. I will definitely stay here again!

Room was very clean and comfortable, though the pillows are a bit soft for my liking. Hotel staff was excellent -- always friendly, engaging, and very helpful. Great location if you want to be near midtown/Times Square. Did not eat at restaurant at the hotel, but did visit the hotel bar on roof. Nice view and good service, but ridiculously overpriced.

The Muse exceeded my expectations. I checked in and was offered a free glass of wine. The decor was modern and to date. The room was clean and decorated nicely. The staff was very helpful and friendly. The location was a plus as it was at the heart of time square and convenient to many popular areas.

Loved that this hotel was easy to get to, close to subway connection and all of Times Square! Friendly staff. Glad they could hold our bags before check-in so we could enjoy the city. Felt safe and secure. Great view of Empire State Building.

Hotel concierge were very nice and attentive Room was comfy , little small but nice Shower could have been a lot cleaner, (walls) And so needed of eather a microwave or a coffe maker