"Just popped in town to catch a play anf popped right back out. This hotel is great for that. The price, the location and the friendliness of the staff ... " More

By a verified traveler on Fri 13 Apr 2018

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Hotel Description

Row NYC puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Broadway and Times Square. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and a 24-hour business center.

All rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Additionally, safes, hair dryers, and phones are available.

District M is open for breakfast and dinner. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Continental breakfast is available daily between 7 AM and 11:30 AM. There's also self parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 4-star Hell's Kitchen hotel, attractions include Penn Station and Macy's.

Row NYC ratings based on 63 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Just popped in town to catch a play anf popped right back out. This hotel is great for that. The price, the location and the friendliness of the staff makes it worth it. The rooms are hella small but the price and location makes up for it

Posted by , from phoenix, az on Apr 13, 2018

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3 out of 5

The elevators were so slow we always had to wait

Pros: The M bar had good breakfast and coffee Location was good Staff was pleasant
Cons: Coffee makers in the room ice/water available on every floor Better regulation of elevators
Location: The location was perfect
The elevators were slow and crowded often had to wait twice or take the stairs The room is outdated there were several outlets however only 2 were functioning It was very difficult to regulate the temperature it was either warm or cold r

Posted by on Mar 17, 2018

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5 out of 5

Definitely will stay again!

Pros: Location, staff friendliness.
Location: Right off of Times Square.
The location of this hotel is fantastic - right off of Times Square. There is a lively hotel bar but the rooms itself were just what you needed and it was very quiet, surprisingly quiet for the area. Hotel staff was fantastic and check-in was quick. There was a long line when I arrived and they went through it quickly. You're definitely getting what you're getting for the price. The lower budget rooms are fairly small but all that you need - and if you're in New York you're not spending a ton of time in the room anyways. The tub is a full size soaker which was a great luxury for me. Overall I will absolutely stay here again!

Posted by on Mar 8, 2018

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5 out of 5


Pros: Everything. The elevators and restaurants were so convenient.
Cons: N/A
Location: Restaurants/Shopping/Times Square/Parks/and so much more!!
My family and I had the best experience when we visited The Row for my niece's wedding last autumn. They made us feel SO SO SO welcomed. We couldn't have asked for a better hotel and better staff (A special hello from my husband and daughter to Caesar and Chantal, you guys made the trip so special for us :) !!!) We will be back very soon !!

Posted by , from Los Angeles on Feb 28, 2018

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5 out of 5

great place- awesome location

everything was perfect. great location and cleanliness. very cool place, with awesome food

Posted by , from miami on Feb 21, 2018

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5 out of 5

fabulous hotel close to everything in the theater

Location: Great. Location.
loved staying at this well located hotel. the front staff were very nice and gave us great recommendations for our stay. quick to change the linen on one of the beds the we requested. will definitely stay here again. loved the fact that there are several places to eat in the hotel. not your typical boring restaurant in a hotel but several casual places to eat on the fly...

Posted by , from boston on Jan 13, 2018

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2 out of 5
The room was very small. There was wasn’t even a coffee pot.

Posted by on Dec 21, 2017

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5 out of 5

Great Times Square location

Check-in was a bit of a hassle--very long line at 4:00 p.m. We didn't realize we could circumvent it due to having done a "pre-check-in" earlier in the day. Loved the elevator system--never a wait, never had to stuff people in or stop at multiple floors. Very convenient location on 8th Avenue and our room was quiet at night. Didn't use many of the amenities, but we did appreciate that the bar converted to a breakfast area in the morning, so I could get a coffee and bagel.

Posted by , from Dearborn, MI on Aug 15, 2017

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3 out of 5

Don't waste your money.

Pros: Location was nice. Walking distance to Times Square, the main theaters, Rockefeller Center, and the Empire State Building.
Cons: The elevator situation is a nightmare. Also, the overall feel of the hotel is not what is portrayed online. Very cramped and dark.
My cousin and I stayed in this hotel during our one week vacation to NYC. The photos provided online all looked very nice and made the hotel seem to be very trendy and chic. We arrived at the hotel only to be thrown right in the middle of a crowd of at least 100 people. The check in process for this hotel is a NIGHTMARE! We waited in line for at least 30 minutes, only to have the woman checking us in be very unfriendly. After we checked in, we were sent to the elevator area, where 100 people crowded around 8 doors waiting to go up to their rooms. This was also a nightmare. We waited on average about 10 minutes each time we wanted to either go up or down. The rooms were okay, but nothing impressive. You don't come to NYC to stay in your room so we made do with what we had. The rooms were cramped and had very little storage. The closets were a small hole in the wall with a curtain. The ironing board had no pad and the hair dryer was very weak. We went to the Glam and Go salon that is located in the basement (very hard to find due to the fact that none of the elevators going to that level were working) and were extremely disappointed. We were supposed to receive express blowouts, but received Shirley Temple curls and zero customer service. IT WAS A JOKE! The woman doing our hair had no people skills and wouldn't even carry on a conversation. DO NOT WASTE YOUR TIME OR MONEY HERE! The location is very close to Times Square, but I will never stay here again, nor will I recommend.

Posted by on Jun 23, 2017

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4 out of 5
Helpful and Very Pleasant Front Desk Staff as well as housekeeping and Valet. It's boutique. Rooms are small but very clean.

Posted by , from Maryland on Jun 19, 2017

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Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Row NYC. Parking is available for a fee. A complete renovation of Row NYC was completed in January 2014. This 4-star New York hotel is smoke free.

  • 28 levels
  • 2 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: New York, NY (LGA-LaGuardia) (15.8 km / 9.8 mi)
  • Train station: New York Penn Station (1.6 km / 1 mi)
  • Metro station: 42 St. - Port Authority Bus Terminal Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Air-conditioned accommodations at Row NYC offer iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • Pillowtop beds
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11:30 AM.

District M - This bar serves breakfast, dinner, and light fare. Open daily.

City Kitchen - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Central Park, 14 blocks north, offers a variety of recreational opportunities, including ball fields, tennis courts, rowboat rentals, horseback riding, and miles of trails for hiking, biking, running, and in-line skating. Rockefeller Center's famed skating rink, six blocks away, opens in winter, as does Central Park's Wollman Rink.

Midtown athletic clubs offer swimming and racquet sports. A golf driving range is located at the Chelsea Piers sports/entertainment complex, 1.5 miles away.

The recreational activities listed below are available either on site or near the hotel; fees may apply.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

To take advantage of Row NYC's new mobile check-in option, please contact the property in advance.

This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings. For more details, please contact the property using the information on the reservation confirmation received after booking.

This hotel will place an authorization for $50 per night on the guest credit card at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply. For more information, please contact the property using the information on the reservation confirmation received after booking.

Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock. For more information, please contact the property using the information on the reservation confirmation received after booking.

This property has a smoking penalty fee of USD 400 per stay. For more details, please contact the property using the information on the reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Resort fee: USD 34.42 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 40 per night
  • Refrigerator fee: USD 35.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.