"Not as clean as pictured. There was mold on in the tub. We had to ask for amenities in the bathroom everyday. " More
City center stay
At this Manhattan hotel, you'll be well placed to visit Broadway and Times Square, both within a 5-minute walk. 5th Avenue and Rockefeller Center are also within half a mile (1 km).
Dining options, 2 bars/lounges
This smoke-free hotel features 2 restaurants and 2 bars/lounges. Business travelers can take advantage of the 24-hour business center. Self parking, a coffee shop, and express check-out are also offered.
Oct 20, 2022 by Maurizio
We appreciate the feedback, Sydney.It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.
Oct 18, 2022 by Maurizio
Thank you for taking the time to submit this feedback, Marshall.We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.
Sep 13, 2022 by Maurizio
Thank you for sharing this glowing review, Maria!We are delighted to hear about your experience at ROW NYC and appreciated our ideal location! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding but also encouraging.We'd love to share another positive, fun experience with you in the future.
Sep 8, 2022 by Maurizio
Thank you for taking the time to share your feedback, Tania.We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward.We hope you allow us the chance to share a more positive experience with you soon.
Aug 19, 2022 by Maurizio
Thank you for sharing your thoughts with us, Collin.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.
Jun 23, 2022 by Maurizio
Thank you for the feedback, Rebecca. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our housekeeping team and facilities, it's unfortunate service didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our management team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.
Jun 17, 2022 by Maurizio
¡Gracias por la gran reseña, José! ¡Es maravilloso que haya disfrutado tanto de su estadía en ROW NYC! Nos esforzamos por alcanzar la excelencia, por lo que estamos encantados de que haya apreciado no solo nuestras cómodas habitaciones y muchas comodidades, sino también nuestra seguridad, ascensores y servicio. ¡Su elogio nos permite saber que estamos haciendo nuestro trabajo! ¡Estamos ansiosos por recibirlo nuevamente pronto para otra experiencia increíble! ¡Tenga un día fantástico!
This property is closed from November 5 2022 to March 20 2025 (dates subject to change).
There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Row NYC. For a fee, parking is available. This 4-star New York hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge)
Row NYC offers 1331 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and refrigerators can be requested.
For a fee, guests can enjoy continental breakfast daily from 7 AM to 11:00 AM.
District M - This bar serves breakfast and light fare.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization 48 hours prior to arrival for the first night's stay for all bookings.
This property has a smoking penalty fee of USD 400 per stay.
Row NYC can accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Row NYC will apply a package handling fee to each item received at the hotel loading dock.
Groups of 10 persons or more are subject to a baggage fee. Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
