2/10 Terrible
STEPHANIE, Roy
Traveled with partner
Jun 22, 2025
Well, let's just say it's definitely NOT like the pictures on the website. The first room we were given was in the back building, it was pretty rough looking, hazy and broken windows, peeling paint etc. We walked in and it smelled like weed and cigarettes, the door to our room looked like it had been previously kicked in. We didn't have to use our key card because the lock was broke so you could just push it in. There was tar or oil on the sheets of the bed and oily finger prints on the walls and doors. The bathroom sink was running and couldn't be turned off and the chairs were very stained. There was no way we were staying there. The nice lady at the counter(Princess) upgraded us to a suite in the main building and apologized profusely and told us she and her team had just started and did not realize just how big of a mess they were inheriting. Our suite was better, but not by much. The plug in at the head of the bed was pulled out of the wall with wires exposed, the bed was broken and folded you in half, the window was broken, the bathroom door was broken, there were stains on the sink, the couch sagged inwards and the faucet and handles on the Jacuzzi were loose and sketchy, and it's seriously in need of new carpet and paint. Breakfast? What breakfast? Seems people who stay on the weekdays get very few choices. The weekend choices were better. No towels for the pool, no iron, no coffee maker, very little toilet paper. Apparently these items are frequently stolen.
STEPHANIE
Stayed 3 nights in Jun 2025