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"Great hotel. Breakfast was a bit disappointing. " More

By a verified traveler on Mon 12 Sep 2022

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Hotel Description

3-star hotel near Des Moines Civic Center, connected to a shopping center

Downtown Des Moines stay

Within a 10-minute walk of this Downtown Des Moines hotel, you'll find Des Moines Civic Center and Iowa Events Center. Also, Wells Fargo Arena is within half a mile (1 km) and Principal Park is within 2 miles (3 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Business travelers can take advantage of the 24-hour business center. Enjoy the indoor pool and conveniences like a 24-hour front desk and free newspapers.

Room, 1 Queen Bed (With Sofa bed)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max
$109* Per night/room Dec 25 - Dec 26

Room, 1 Queen Bed (With Sofa Bed, High Floor)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Corner (With Sofa bed, Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (With Sofa Bed, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (With Sofa bed, Shower/Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (With Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hyatt Place Des Moines/Downtown ratings based on 20 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hyatt Place Des Moines/Downtown

Everyone (13) Couples (3) Family (6)
5 out of 5
Great hotel. Breakfast was a bit disappointing.

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 28, 2022 by pam

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Pam EthellAssistant General Manager

2 out of 5

Posted by on May 15, 2022

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3 out of 5
Nothing too spectacular about the hotel. The furnishings look old and worn in our room. The bed was hard and unforgiving which made for a restless nights sleep for both of us. Access to a parking garage directly across the street was convenient though and the ability to walk to the events center was nice. For a single overnight stay it served its purpose. If you’re looking to be impressed with the property and staff probably won’t get that.

Posted by on Apr 25, 2022

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Comment from Hotel Management

May 1, 2022 by AGM

Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Pam E AGM

3 out of 5

Posted by on Aug 2, 2021

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2 out of 5
Parked in the garage across the street from hotel. You pay to park but don't have access to the elevator. Walked 5 stories to retrieve my vehicle. I asked the attendant the night we checked in if we had access and she wasn't sure. Also, our reservation was for 3 adults with 1 using the sleeper sofa. Asked the same attendant if there were sheets for the bed and she assured us there were but when we looked for them there were none, We called the desk 2 times and it took them over 45 minutes to bring the requested items. The beds weren't comfortable and the pull out was terrible. Too expensive to stay at a place were your experience was less then perfect. Won't use this hotel again.

Posted by on May 23, 2021

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2 out of 5
Had to call to get in and out of parking was not very good they should update the rooms. They also over booked our room was woken up to some other family trying to get in. Other guests were loud and not very considerate of others. Probably will not be returning

Posted by on Apr 5, 2021

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5 out of 5

Posted by on Oct 19, 2020

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3 out of 5
I booked here before had no problems. This time no water pressure, no soap at the sink And someone brought their large BARKING dog. Disappointed.

Posted by , from Iowa on Oct 18, 2020

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4 out of 5

Posted by on Dec 22, 2019

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5 out of 5
We had a good time staying here. The staff were very polite and chatty. The shuttle service was top notch. We enjoyed the proximity to stuff downtown. The pool was chilly but refreshing. Coffee and breakfast were great. We had a big corner room and the room was so nice. The water pressure was not the greatest and the beds were a wee bit uncomfortable.(But I love my bed at home!) Someone left a dog in a room down the hall that whines for two hours but that was not the hotels fault. It was clean and mostly comfortable and staff were great. Kimberly the shuttle driver was the best! Would stay here again as we were treated like royalty.

Posted by on Nov 30, 2019

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About the Hyatt Place Des Moines/Downtown

Location 418 6th Avenue, Des Moines, IA 50309

Property Features

Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available daily. The business-friendly Hyatt Place Des Moines/Downtown also features an indoor pool, complimentary newspapers in the lobby, and a fireplace in the lobby. For a fee, parking is available. This 3-star Des Moines hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 8 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Des Moines/Downtown offers 93 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with pay movies. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. This Des Moines hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Flat-screen television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 18 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Downtwn Hotel Moines
  • Hyatt Place Moines Downtwn Hotel
  • Hyatt Moines Downtwn Hotel
  • Hyatt Des Moines Des Moines
  • Hyatt Place Des Moines Downtwn
  • Hyatt Place Des Moines/Downtown Hotel
  • Hyatt Place Des Moines/Downtown Des Moines
  • Hyatt Place Des Moines/Downtown Hotel Des Moines

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.