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Hampton Inn & Suites Des Moines Downtown

2.5-star property
120 Sw Water St, Des Moines, IA 1-855-201-7819
4.2 out of 5
Very good!
See all 30 travelocity Reviews

"The location was great. Staff could have been more friendly and helpful. Did their job, just not customer friendly in my opinion. " More

By a verified traveler on Sat 01 Jul 2023

Points Of Interest

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Hotel Description

Hotel near Principal Park in Des Moines

Heart of Des Moines

Within a 15-minute walk of this Downtown Des Moines hotel, you'll find Principal Park and Hy Vee Hall. Iowa Events Center and Wells Fargo Arena are also within 2 miles (3 km).

Free breakfast

This hotel features an indoor pool and a gym. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. Self parking, a 24-hour business center, and dry cleaning are also offered.

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$125* Per night/room Oct 8 - Oct 9

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible (Roll-in shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Studio, 1 King Bed, Balcony, River View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hampton Inn & Suites Des Moines Downtown ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hampton Inn & Suites Des Moines Downtown

Everyone (14) Couples (3) Business (1) Family (8)
4 out of 5

Posted by , from CEDAR FALLS on Aug 12, 2023

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Comment from Hotel Management

Sep 3, 2023 by Eliana Lorenzi

Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

3 out of 5
The location was great. Staff could have been more friendly and helpful. Did their job, just not customer friendly in my opinion.

Posted by , from Cedar Falls on Jul 1, 2023

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Comment from Hotel Management

Jul 1, 2023 by Eliana Lorenzi

Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we have some work to do to achieve this goal. We are very proud of our hotel and staff and what we have to offer and will continue to work on this goal. We look forward to seeing you during your next visit to Des Moines!

5 out of 5

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jul 18, 2023 by Eliana Lorenzi

Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

4 out of 5

Posted by on Jun 16, 2023

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Comment from Hotel Management

Jun 17, 2023 by Eliana Lorenzi

Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we have some work to do to achieve this goal. We are very proud of our hotel and staff and what we have to offer and will continue to work on this goal.We look forward to seeing you during your next visit to Des Moines

3 out of 5

Posted by on Oct 16, 2022

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5 out of 5
Great location close to Principle Park for our family to have fun.

Posted by on May 16, 2022

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Comment from Hotel Management

May 17, 2022 by Customer Service

Thank you for taking the time to share, Melinda! We're pleased to know that your stay here at Hampton Inn & Suites Des Moines Downtown was so enjoyable! It's wonderful you appreciated our central location so much. That's what we like to see! We look forward to hosting you again soon for another memorable experience. Thanks again for sharing, and have a lovely day!

2 out of 5
Fire alarm went off at midnight and lasted a half hour. Couldn't get to sleep till 4amfor a ha

Posted by on Dec 26, 2021

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5 out of 5
Everything was great but we drove past twice because the sign was so small we didn't see it

Posted by , from MUSCATINE on Dec 5, 2021

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5 out of 5
I luved how there was places to eat and Principal Park was within walking distance... and I also loved There is a parking garage so I didn’t have to park on the street...

Posted by , from Carroll on Aug 30, 2021

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3 out of 5
Nice hotel. Nice rooms. Dissapointed that the items I’d called and asked for in advance weren’t done and then when I called from the room was told there was only one person working so we had to go down multiple times to retrieve missing items. Rooms weren’t tidied up and dry towels replaced even though we stayed multiple nights. Breakfast was lacking and the kids milk had went bad

Posted by on Aug 21, 2021

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About the Hampton Inn & Suites Des Moines Downtown

Location 120 Sw Water St, Des Moines, IA 50309

Property Features

Hampton Inn & Suites Des Moines Downtown offers its guests an indoor pool and a fitness center. Public spaces have free WiFi and wired Internet. A 24-hour business center and meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 1200 square feet (108 square meters) and includes conference space. Hampton Inn & Suites Des Moines Downtown also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available. This Des Moines hotel is smoke free.

  • 131 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1200 sq ft of conference space
  • 108 sq m of conference space
  • Built in 2014
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hampton Inn & Suites Des Moines Downtown offers 131 air-conditioned accommodations with minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 39-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 110 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 21
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Des Moines Downtown
  • Hampton Inn Des Moines Downtown
  • Hampton Inn & Suites Des Moines Downtown Iowa
  • Hampton Inn Moines Downtown Hotel
  • Hampton Inn Moines Downtown
  • Hampton & Suites Des Moines

You should know

  • Up to 3 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.