travelocity Verified Review
"Overall okay, booked for three nights (3/6-9), tried to add on extra night, Travelocity not able to help, called the hotel directly they helped me book extra night (3-6-10) I received the confirmation..thought I was all set. On check in staff reviewed pet, smoking, and parking policies, I signed saying that I understood. They needed to charge 12.50 a day for parking. I gave them my credit card to realize later that the charge was for more than 90.00 I called the front desk, they explained that it was the "resort fee" which is spoken about on Travelocity site when I looked back, but I was not told this would also be charged. On the 9th, received two calls from an unknown number, only to find out it was staff who informed me that I should have checked out. Explained that I had extended the reservation, and had an email. I was asked who I spoke to. Was out skiing, and asked if I could come in a bit to take care of it. Was asked to come sooner than later. Brought email to staff who said that at some point after they emailed me confirmation, that someone cancelled the extra night... NO NOTIFICATION to me, they stated that sometimes they send an email and sometimes they don't. Staff indicated that this is MY fault since I didn't pay better attention when I checked in. Since I "SIGNED" the form saying March 6-9 that is what I was stuck with. Also manager or whoever was in back office yelled out to me that I never should have called the hotel but gone through booking co."
A verified traveler stayed at Laurelwood Condominiums
