4.5 out of 5

"Perfect location and wonderful staff! The room and hotel were clean and comfortable. " More

By a verified traveler on Tue 16 May 2017

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Hotel Description

At Springhill Suites by Marriott Chicago Downtown/ River North you'll be within just a 10-minute stroll of popular attractions like Wrigley Building and Ford Center for the Performing Arts Oriental Theatre. Highlights at this hotel include free continental breakfast, an indoor swimming pool, and a 24-hour fitness center.

Flat-screen TVs with satellite channels are featured in all 253 rooms, and you can enjoy free WiFi, free wired Internet, and sofa beds. Refrigerators, microwaves, and room service make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. Additionally, sitting areas, coffee/tea makers, and free local calls are available.

Holloway's Bar serves American cuisine and is open for dinner. 1358 square feet (126 square meters) of event facilities include 2 meeting rooms, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a spa tub, and a snack bar/deli. Each morning free breakfast is served between 6:30 AM and 9 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 3.5-star Near North Side hotel include Merchandise Mart and Chicago Theatre.

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$120 per night

Studio, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Studio, 1 King Bed with Sofa bed, City View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, Multiple Beds, City View (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Studio, Multiple Beds, City View, Corner

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Springhill Suites by Marriott Chicago Downtown/ River North ratings based on 53 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Perfect location and wonderful staff! The room and hotel were clean and comfortable.

Posted by on May 16, 2017

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Comment from Hotel Management

May 23, 2017 by Dual Front Desk Supervisor

Thank you for sharing! We are so happy that you enjoyed your room and our staff! Please come back to visit us again soon. Best, Julie Brecheisen

3 out of 5

Indoor pool was awful

Pros: Rooms were spacious and in a good location
Cons: Pool area
Liked the hotel but if you yourself want to swim or have children planning to swim in the pool I would reconsider. The pool area had no ventilation. It was so hot and humid in the room you could not breath. The chlorine in the air was so strong that none of us could stay to swim. Our eyes turned beet red and teared up as if we were having a good cry.

Posted by on Jul 26, 2016

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Comment from Hotel Management

by Josue

Thank you for your review! It is disappointment that we did not meet your or our standards in delivering the memorable experience we strive for. We will make sure to communicate your feedback with the appropriate department and make sure this is an isolated issue. We hope to see you again the next time you are in Chicago!

5 out of 5

Nice hotel in a perfect location

Pros: Price was reasonable and the location was perfect. Incl. breakfast was great as well as microwave & refrigerator in room.
Cons: Needed a few more toiletries.
Location: Great location. Within walking distance to many desirable Chicago activities; River, Grant Park & The Bean, N. Mich Ave shopping, Navy Pier
Staff very friendly and check-in process very efficient. The room was exactly as advertised, no surprises or disappointments.

Posted by , from Geneva, IL on Jul 4, 2016

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Comment from Hotel Management

Jul 6, 2016 by Shaun

Thank you for your review. We are pleased you enjoyed your stay and look forward to seeing you again soon.

3 out of 5
Hotel lobbies under construction… I mean drywall and dust. The room rate was a bit high for the lack of atmosphere.

Posted by on Apr 18, 2016

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Comment from Hotel Management

May 20, 2016 by Shaun

Thank you for your feedback and apologize for the challenges you faced. We look forward to getting another opportunity to serve you the next time you are in the Chicago area.

5 out of 5

Nice hotel, close and inexpensive

The valet guys were the best at giving directions, getting cabs and answering questions.

Posted by , from Eden Prairie, MN on Dec 22, 2015

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Comment from Hotel Management

Feb 22, 2016 by Shaun

Good evening, Thank you for your review. We appreciate you taking the time. Please come back and stay when travels bring you back our way!

4 out of 5

Great location at a great value!

Enjoyed our stay. Great location. Room is nice and comfortable. Staff is friendly and helpful. Breakfast is great!

Posted by , from Fishers, IN on Aug 27, 2015

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Comment from Hotel Management

Sep 8, 2015 by Daniel

Thank you for the 4-Star review!

4 out of 5

Great Hotel

This hotel was very comfortable and the staff was very friendly. We went during Lollapalooza so it was busier for them but it didn't change our experience. Parking was a bit expensive but it was attached to the hotel and for how busy the city was this weekend, it met our needs.

Posted by , from Schaumburg, IL on Aug 2, 2015

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Comment from Hotel Management

Aug 11, 2015 by Daniel

Thank you for the 4-Star review! I'm glad to see you had a nice trip in to the city for the weekend! We look forward to seeing you again!

4 out of 5

Not Close to Soldier Field

Pros: The staff
Cons: make breakfast available longer when the hotel is very busy. Sometimes it took the elevator well over 20 minutes to get us down.
Location: Harry Carray, Rockitt's, and a number of enjoyable places are nearby.
The mileage from Soldier Field according to Travelocity was under a mile and a half, but it turned out to be about a two hour walk and over three miles. This became a problem and we had to rely on Uber and cabs which drove up the already extraordinary price of our trip to see the final Grateful Dead shows. The staff was great and this was a wonderful location for nightlife, dining, and the like. I would stay there again, but the pull out couch/bed is not very comfortable and the rooms would get very warm and it was not warm out the weekend I was there. So that's something to keep in mind. All in all a pretty good experience.

Posted by on Jul 7, 2015

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Comment from Hotel Management

Jul 14, 2015 by Daniel

Thank you for the 4-Star review. i'm sorry you were misinformed about the location of our hotel in relation to Soldier Field. We hope you still had a great stay!

5 out of 5

The most pleasant Hotel staff ever!

Pros: Location to everything is perfect. Taxi's are available if you don't want or like to walk. Breakfast was GREAT especially to be free.
Cons: Absolutely nothing. You can't go wrong staying here.
Location: Navy Pier, Union Station, Water Tower 7 story mall (American Girl doll store), Magnificent Mile, Millennium Park (the bean), theaters, shopping
We took the train to Chicago and wanted a hotel within walking distance since we wouldn't have a car. This hotel was absolutely the most pleasant stay. The staff have obviously been trained on how to treat people and act. Even the cleaning staff was pleasant. The bed was comfortable, location is perfect for walking to Union Station, Millennium Park, Magnificent Mile, Navy Pier and Water Tower Place (seven story mall). I have stayed in literally hundreds of hotels and this one was by far the most pleasant experience ever. I have told at least a dozen people about what an awesome experience it was. I was literally blown away, which is not easy to do, by the way! Management should be commended for the job they are doing with training their staff.

Posted by , from Kentucky on May 26, 2015

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Comment from Hotel Management

May 28, 2015 by Daniel

Thank you so much for this great 5-Star review! I am so happy you had a great stay! We hope to have you back!

5 out of 5

Great location, good service, and excellent value

King bed suit for four nights, complimentary deluxe breakfast and free Internet. The staff is very welcoming and helpful; highly recommended.

Posted by on Mar 31, 2015

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Comment from Hotel Management

Apr 3, 2015 by Daniel

Thank you so much for the 5-Star review! I am happy to hear you enjoyed our breakfast and our service. We hope to see you again soon!

About the Springhill Suites by Marriott Chicago Downtown/ River North

Location 410 North Dearborn Street, Chicago, IL 60654

Property Features

Springhill Suites by Marriott Chicago Downtown/ River North offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a 24-hour business center, limo/town car service, and meeting rooms. Event space at this hotel measures 1358 square feet (126 square meters). Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Springhill Suites by Marriott Chicago Downtown/ River North. For a fee, parking is available. This 3.5-star Chicago hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 27 levels
  • 2 conference rooms
  • 1358 sq ft of conference space
  • 126 sq m of conference space
  • Built in 2007
  • Continental breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (28.6 km / 17.8 mi)
  • Train station: Chicago Western Avenue Station (5.3 km / 3.3 mi)
  • Metro station: Grand Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Springhill Suites by Marriott Chicago Downtown/ River North offers 253 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2015.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9 AM.

Holloway's Bar - This cocktail bar specializes in American cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 49 per day
  • Valet parking fee: USD 62 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Springhill Suites Marriott Chicago Downtown/ River North
  • Springhill Suites Marriott Chicago Downtown/ River North Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.