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4.3 out of 5

"Got free upgrade to a suite! " More

By a verified traveler on Sat 28 Jan 2023

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Hotel Description

4-star award-winning hotel near Port of Charleston Cruise Terminal

Charleston Historic District stay

With a stay at this Charleston Historic District hotel, you'll be steps from Rainbow Market Shopping Center and Peninsula Grill. Port of Charleston Cruise Terminal and Shops at Charleston Place are also within half a mile (1 km).

Renovated in 2020

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, free WiFi in public areas, and valet parking. A coffee shop, a garden, and a communal living room are also on offer.

Room (Petit Atelier)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$288* Per night/room Feb 13 - Feb 14

Suite (Travelers Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room (Collective)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Loft, Accessible (Artist Loft)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Accessible (Collectors Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Emeline ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emeline

Everyone (7) Couples (5) Family (3)
5 out of 5
Got free upgrade to a suite!

Posted by , from SAVANNAH on Jan 28, 2023

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Comment from Hotel Management

Jan 30, 2023 by Guest Services Manager with Emeline

Hi John! Thank you for the review. Come see us again.

2 out of 5
Property location was good for tourists. Otherwise a disappointing place to stay. Service was poor from the start (valet not staffed upon arrival, no bell clerk, reception sent us to the wrong elevators (could not access our room from where they initially sent us), etc. Personnel just don't seem to care. Lobby and bar areas were nice enough, but the rest of the common areas were very worn and tired. Stained carpets, chipped paint, worn floors. Central location to use a coffee maker was odd and seemed cheap (didn't want to spend money on in-room coffeemakers). Room was similarly worn and reflected poor maintenance and "cheap" options. For example, bathroom had 6 different metal finishes, walls are painted a dark textured finish to hide flaws. Poor color choices make rooms very dark (black trim, dark walls). A "record player" in the room is just pretentious attempt to be hip and worse when it doesn't actually work as a record player. Lots more examples, but just poorly done overall. In light of service, really a 2 star hotel

Posted by , from Columbia on Dec 8, 2022

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Comment from Hotel Management

Jan 24, 2023 by Rachael Foxx, Director of Operations

Dear Robert, we are so sorry to hear about your stay with us. Feedback such as yours is important and will be shared with the appropriate team members. It is our hope that we will be able to service you again and give the a real Emeline experience you deserve.

3 out of 5
Some staff were very attentive my TV didn’t work for 3 days.

Posted by on Dec 6, 2022

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Comment from Hotel Management

Jan 24, 2023 by Rachael Foxx, Director of Operations

Kimberly, we are so sorry to hear of the issues you had with your TV during your stay with us. Feedback such as yours is important and will be shared with the appropriate team members. We hope to see you again and give you the Emeline experience you deserve.

5 out of 5
Great location and nice room

Posted by on Nov 6, 2022

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Comment from Hotel Management

Jan 24, 2023 by Rachael Foxx, Director of Operations

Mary Jo,thank you for the positive feedback! We are so glad to hear you enjoyed your stay with us! We hope to see you again soon!

5 out of 5

Posted by on Oct 29, 2022

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4 out of 5

Posted by on Sep 5, 2022

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3 out of 5
The Emeline Hotel is a beautiful property, filled with southern charm, right in the heart of Charleston’s Market. The property itself, including the restaurant, Frannie & Fox, were in my opinion very satisfactory. The only bad thing I can add in regards to our stay was the room. When we arrived first at Emeline we were told we got a complementary upgrade to a suite on the first floor (very spacious and pretty), only downside was that the air conditioning was not functioning. Our room was 79 degrees with the AC turned to 68. The next morning after our arrival we did notify the desk before spending the day out on the town. We returned from dinner and it seemed to still be an issue, even after maintenance came in twice at that point. We had called the front desk asking for someone to come check out the AC at 8pm, and were told someone will be right up. Fast forward to 11pm and two more calls, we walked up to the front desk & were told no one is on site anymore, and the only thing they can do is change our room, and just gave us new room cards, no direction, just asking us to bring the old ones when we are done moving. We were quite upset with this situation as this had been going on all day & at midnight we were advised to pack up and just move. I believe this could have been handled in a better manner, but enjoyed Charleston regardless of this day, very beautiful town.

Posted by on Apr 29, 2022

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5 out of 5
Excellent location, fantastic food and staff.

Posted by on Apr 9, 2022

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5 out of 5
Wonderful hotel, great staff, great service. Convient to all dowontown Charleston; no need for car.

Posted by on Nov 29, 2021

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Comment from Hotel Management

Dec 5, 2021 by Margaret

Thank you for sharing your feedback with us.

4 out of 5

Posted by on Sep 13, 2021

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Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3354 square feet (312 square meters) and includes conference space. A fitness center, a library, and multilingual staff are also featured at the business-friendly Emeline. The hotel can provide concierge services and wedding services. For a fee, parking is available. A complete renovation of Emeline was completed in April 2020. This 4-star Charleston hotel is smoke free.

  • 212 guestrooms or units
  • 5 levels
  • 3 buildings
  • 3354 sq ft of conference space
  • 312 sq m of conference space
  • Built in 1852
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Emeline offers 212 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 9:30 AM.

Clerks Coffee Company - This coffee shop specializes in American cuisine and serves breakfast, brunch, and lunch.

Frannie and The Fox - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 55 for adults, USD 15 and USD 55 for children (approximately)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Emeline is listed in the 2021 Condé Nast Traveler Hot List.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.