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"No complaints! Loved the shuttle service to downtown!
"
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By a verified traveler on Mon 26 Aug 2019
Hotel Description
3-star hotel near College of Charleston
Heart of Charleston
You'll find Upper King Design District and Marion Square within 3 miles (5 km) of this hotel. College of Charleston and Charleston City Market are also within 6 miles (10 km).
Free perks
This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.
Free Internet, sofa beds
Featuring conveniences like sofa beds and sitting areas, the 123 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include refrigerators, microwaves, and premium bedding.
SpringHill Suites by Marriott Charleston Downtown Riverview ratings based on 34 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for SpringHill Suites by Marriott Charleston Downtown Riverview
Everyone (12)Couples (2)
3 out of 5
Posted by a verified traveler on Nov 4, 2019
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Comment from Hotel Management
Nov 5, 2019
by General Manager
Dear Guest, thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date.
Robert Heilman,
General Manager
5 out of 5
No complaints! Loved the shuttle service to downtown!
Posted by a verified traveler on Aug 26, 2019
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Comment from Hotel Management
Aug 27, 2019
by General Manager
Dear Guest, thank you for taking the time to provide feedback. We are happy our evening shuttle to the historic district was an amenity you especially enjoyed while our guest at SpringHill Suites Charleston Downtown/Riverview. We appreciate your business and hope to see you again when your travels bring you our way.
Robert Heilman,
General Manager
5 out of 5
Posted by a verified traveler on Aug 25, 2019
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Comment from Hotel Management
Aug 26, 2019
by General Manager
Dear Guest, we appreciate you choosing SpringHill Suites Charleston Downtown/Riverview and for your terrific rating. It was a pleasure hosting you, and we look forward to your return visit soon.
Robert Heilman,
General Manager
4 out of 5
The location is perfect but the hotel is going through renovations right now. They are nice renovations and everything is kept neat and clean. No loud renovations during evenings.
The property will be beautiful once renovations are complete.
Posted by a verified traveler on Apr 16, 2019
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Comment from Hotel Management
Apr 17, 2019
by General Manager
Dear Guest, thank you for taking the time to review your stay. We are happy that, in spite of our ongoing remodel, your visit was pleasant. We appreciate you mentioning our ideal location. We appreciate your patience and understanding as we work on the modernization of our hotel to better serve you in the future. We are very excited about the outcome and invite you to return to see the final results.
Robert Heilman,
General Manager
3 out of 5
We loved the front desk staff, the breakfast staff, and the cleaning gals! Also, the staff were all sympathetic when my wallet was stolen out of my bag on the patio and even did some searching on the grounds for it. We would have appreciated knowing about the construction in the building ahead of time.
Posted by Susan, from Maplewood, MN on Mar 22, 2019
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Comment from Hotel Management
Mar 22, 2019
by General Manager
Dear Susan, thank you for the generous comments about our dedicated team of professionals. We are glad we met your expectations and provided you with a pleasant experience. We value your feedback and look forward to welcoming you again soon!
Robert Heilman,
General Manager
4 out of 5
Comfortable room
Wanted to take the bed and pillows home. Just a bithard to get to. Shuttle was great!!!
Posted by lor on Jul 11, 2018
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Comment from Hotel Management
Jul 13, 2018
by Assistant General Manager
Dear Guest, thank you for the very nice review of the SpringHill Suites Charleston Downtown/Riverview. We are glad to know you had a pleasant stay and that you loved your comfortable bed as well as the shuttle service. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back on a future visit.
Kaitlin Bridger,
Assistant General Manager
5 out of 5
This hotel is top notch! The customer service was very professional and the hotel is super nice. Our room was fantastic! Very clean and a nice space with a balcony. I would highly recommend this hotel if you are staying in the Charleston area. They have complimentary wine and cheese (or other snack) everyday and a stellar breakfast, too! The staff really cares about their customers and go the extra mile to ensure you have a pleasant stay. Beds and pillows are very comfortable. Great price for the room, too! Thank you Marriott Charleston, y'all are the best!
Posted by Lucy, from Missouri on Jun 24, 2018
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Comment from Hotel Management
Jun 24, 2018
by General Manager
Dear Lucy, thank you for choosing SpringHill Suites Charleston Downtown/Riverview. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thanks again for recommending us, and we look forward to welcoming you back soon.
Allen Bandarovich,
General Manager
3 out of 5
Pros:the location...that was about all
Cons:Cooler halls, cooler rooms, more experienced staff...and more of them.
Location:Within 5 to 15 minutes of a LOT of activity, including Aquarium and harbor tour. This part we liked.
This appears to be a (recently) refurbished hotel - quick paint job and some coverups. Nothing TERRIBLE, just not worth the cost of the room. I expected more for the money - more staff - more assistance - better air conditioning. Halls are HOT and musty smelling, and the room was only marginally better. We could only get the wimpy air conditioner to get the room coolish - not hot, but not cool. Toilet clogged at 10 pm and the ONLY person on staff "didn't know where to find a plunger, and the maintenance man is gone and his area is locked up". We would have to wait to SEE what happened at 11 pm when the "auditor" (?) arrived to take over. I finally went to Walmart on my own to get a plunger - and the night manager beat me to it by a few minutes. The whole experience was just ODD - you have 100 rooms and are totally unprepared for evening issues? Slowest elevators I think I've ever seen. Hopelessly overcrowded "breakfast". Again...nothing HORRIBLE in our stay, but won't go back...not worth the money.
Posted by Gary, from NC on Jul 28, 2017
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Comment from Hotel Management
Jul 31, 2017
by general manager
Dear Gary,
Thank you for your candid review of your recent stay with us. We are happy to hear you found our location to be ideal for visiting Charleston. However, we would like to offer our sincerest apology for the several difficulties you encountered while our guest. We appreciate your frustration with the air conditioning not functioning properly and assure you our engineering staff is working to ensure all units are well maintained so that our hotel and guest rooms are comfortable and cool. We are also sorry that we were not able to respond immediately to your plumbing issue causing you to be inconvenienced. We are working with our food and beverage team to continually improve our breakfast experience for all of our guests. What you described is not typical of our service, and we apologize for not meeting your expectations. We are committed to providing outstanding service, and we hope you will give us another chance to prove that to you.
Rick Buggle
General Manager
5 out of 5
Hotel was great
The hotel and staff were just great. We were under the impression that there was a shuttle to downtown but it only ran after 5. The front desk hooked us up with a taxi that only cost $10 for both of us and we caught the shuttle back at night.
Much better deal than staying in town if you don't mind a small commute to downtown. The hotel was clean and everyone was friendly.
Breakfast was ok but not great compared to any other food we had in town.
Posted by DH, from Ohio on May 16, 2016
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5 out of 5
Not much bad to say about this place...
Found this great hotel on a last minute search once we arrived in Charleston. We got a wonderful deal on this hotel because it wasn't right in historical Charleston. The hotel does offer a free shuttle if you'd like to go though. The staff at the front desk were very friendly and welcoming upon check-in. I booked the wrong night and the young lady at the desk quickly corrected my mistake with no problem. Our room was very clean and comfortable. The continental breakfast was one of the nicest I've ever had with a few hot items and a variety of choices, with fresh fruit and yogurt as well. The ladies who run the breakfast could definitely learn some people skills, though. They seemed like they detested their job. All in all I was very happy with our stay!
Posted by Laurie, from Huntington, WV on Nov 30, 2015
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About the SpringHill Suites by Marriott Charleston Downtown Riverview
SpringHill Suites by Marriott Charleston Downtown Riverview offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly SpringHill Suites by Marriott Charleston Downtown Riverview. Self parking is free. This 3-star Charleston hotel is smoke free.
123 guestrooms or units
4 levels
Full breakfast (free)
Business center (24 hours)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Sofa bed
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Charleston, SC (CHS-Charleston Intl.) (18.3 km / 11.4 mi)
Property shuttles: Area shuttle
Parking: Free self parking
Room Amenities
SpringHill Suites by Marriott Charleston Downtown Riverview offers 123 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Bathrooms are partially open
Sitting area
Pull-out sofa bed
LCD television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Food & Drink
Guests are served free full breakfast.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Ecotours nearby
Golfing nearby
Golf lessons available nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Visual alarms in hallways
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at 2:30 AM
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
UnionPay
No rollaway/extra beds available
Debit cards
Number of children who can stay free - 3
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 2.28 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
