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"Excellent at all levels. Staff, accomodations, friendliness etc. Will recommend to friends and family " More

By a verified traveler on Sun 08 Mar 2020

Hotel Description

4.5-star beachfront property near Mujeres Beach

Beachfront retreat

Within 6 miles (10 km) of this Costa Mujeres property, you'll find Norte Beach and Dolphin Discovery. Garrafon Natural Reef Park is within 6 miles (10 km) and Las Americas Cancun Mall is within 9 miles (15 km).

All-inclusive

A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the 8 outdoor tennis courts and get free valet parking.

Jetted tubs, free WiFi

The 469 soundproofed guestrooms offer free WiFi and 24-hour room service. Free minibar items, jetted bathtubs, and sitting areas are also available.

Junior Suite Swim Up Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite Swim Up

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Loft Suite Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite + One FREE Lesson at Rafa Nadal Tennis Centre

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Loft Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Single Use

Bed Count 2 Full Beds Maximum Occupancy 1 Max

TRS Coral Hotel - Adults Only - All Inclusive ratings based on 8 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TRS Coral Hotel - Adults Only - All Inclusive

Everyone (3) Couples (4)
5 out of 5
Excellent at all levels. Staff, accomodations, friendliness etc. Will recommend to friends and family

Posted by , from upstate NY on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Ariadna Camarena | Hospitality Manager

Dear Mr. Jim, Thank you for choosing TRS Coral Hotel and taking the time to write a review about your experience with us. We were very pleased to read that our team and accomodations were the highlight of your trip. Our team works very hard to create exceptional experiences for our dear guests, so we truly appreciate your great feedback. The entire team thank you for your kind words, all of us look forward to welcoming you back at your new home in Costa Mujeres. Kind regards, Ariadna Camarena Hospitality Manager

5 out of 5
Beautiful brand new resort with high end everything

Posted by , from PORTLAND on Jan 8, 2020

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Comment from Hotel Management

Jan 8, 2020 by Ariadna Camarena Hospitality Manager

Dear Mrs. Claire, Thank you for giving us the honor to welcome you in our TRS Coral Hotel during your holidays. We truly appreciate your excellent comment and we value the time you have dedicated to share your impression of our brand through this media. We truly look forward to sharing your review with our team and we hope to welcome you back again soon. Best regards, Ariadna Camarena Hospitality Management

5 out of 5
I really enjoyed myself at this resort it was absolutely amazing, and I plan on returning soon however I didn’t care for trying to be pressured into a timeshare with this hotel. That was the downside of my vacation.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 16, 2019 by Ariadna Camarena Hospitality Manager

Dear Guest, we would like to thank you very much for having chosen TRS Coral Hotel for your recent stay in Costa Mujeres and for sharing your review on Expedia. We appreciate your comment and feel very happy to know that you have enjoyed your experience, nothing is more rewarding that knowing your desire to return to continue enjoying the luxury and exclusivity service of our adults-only hotel. Looking forward of your next visit. Best regards, Ariadna Camarena Hospitality Manager

5 out of 5
We had an amazing stay at the TRS Coral. The property was beautiful and the amenities were great! We did not see our butlers much though that did not get us down. Overall a great stay and we would consider staying here again!

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Ariadna Camarena Hospitality Manager

Dear Guest At TRS Coral Hotel we are delighted to receive such a positive review and learn that our modern facilities and amenities were to your liking. Furthermore, we regret that the butler services did not fulfilled your expectations. We will share your review with our Head Butler for its consideration. Once again, we thank you for your visit and look forward for your prompt return. Regards, Ariadna Camarena Hospitality Manager

2 out of 5
The large facility is very modern. The pool area is nice with plenty of available seating. The spa is excellent with availability to use some of the services for free for TRS guests. There is a lot of restaurants available for dinner options. The Chic dinner show is an excellent entertainment production. The hotel lobby had a very clean smell to it but when we arrived at our room it had cold air conditioning but a constantly very musty smell. The butler service was very mediocre, I did better off taking care of most of my requests by myself. I was promised two bottles of liquor for our room. After a few days when I finally settled to receive one bottle different from what I requested originally the seal had already been opened. No system of centralized notifications and set schedules for entertainment around the property. The limited activities and entertainment that we did stumble upon were mainly on the Grand Palladium side of the resort. Limited lunch and breakfast dining options with limited menus. Most of the lunch service did not serve food till past 12:30 PM. The overall service in every area of the hotel was poor and very disorganized.

Posted by , from Nevada, US on Mar 24, 2019

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Comment from Hotel Management

Mar 26, 2019 by Rosa Rivero Hospitality Manager

Dear Mr. Ray, Thank you for your preference and for your comment about our TRS Coral Hotel. We appreciate your recognition about our great facilities and the many options of restaurants that we have to satisfy your palate; we are also very pleased to know that you made good use of the benefits you have when staying in TRS, like free entrance to the hydrotherapy of Zentropia Spa and a free entrance to Chic Cabaret. On the other hand, we offer you our sincere apologies for the smell you had in your room, which is part of the humidity of the Caribbean and we try to control it, as well as for the service from the butler and other details that were not as expected in our services. We will certainly transmit this information to the respective departments to ensure we continue reinforcing the service we provide and ensure we offer always perfect vacation experiences to all our visitors. Our main goal is your satisfaction and we hope that you give us the opportunity to show you that we can offer you the remarkable vacation experience that you deserve. Kind regards, Rosa Rivero Hospitality Manager

2 out of 5

Posted by on Mar 24, 2019

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Comment from Hotel Management

Apr 30, 2019 by Rosa Rivero Hospitality Manager

Apreciable Huésped, Gracias por alojarse con nosotros en Grand Palladium Costa Mujeres Resort & Spa. En Grand Palladium Resorts nos esforzamos por ofrecer una experiencia única a cada cliente, por lo que su opinión es muy importante para seguir mejorando día con día. Si tiene la oportunidad de hacernos llegar sus comentarios nos encantará recibirlos para poder esforzarnos en superar sus expectativas en un futuro. Gracias nuevamente por su valoración. Atentamente, Rosa Rivero Hospitality Manager

2 out of 5
Close to the beach, hotel itself is beautiful and amenities are awesome. However very unpleasant staff when dealing with issues and issues were not taken care of. Sheets were wet on beds every night and there was an issue with bugs

Posted by on Dec 9, 2018

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Comment from Hotel Management

Dec 10, 2018 by Rosa Rivero / Hospitality Manager

Dear Guest, Thank you for making us your chosen destination for your holidays. It was a pleasure welcoming you in TRS Coral Hotel and we are grateful to know that you enjoyed our beautiful facilities and luxury amenities. On the other hand, we want to mention you that we will be getting in touch with you regarding the incident with insects in your room, we can assure you that we follow standard procedures to fumigate our Suites as these insects appear sometimes because of the humidity in the our Caribbean weather. Again we appreciate your helpful feedback and we trust that we will have the opportunity to welcome you in the future and exceed your expectations. With kind regards, Rosa Rivero Hospitality Manager

1 out of 5
The other 3 couples that we stayed with all of are rooms had bed bugs in them each room we changed to had bed bug’s I’m very upset with all the money I had to spend to potentially carry bed bugs back to my home this is un exceptiable and I would like to get my money back this is my very 1st time out of the country just to get bed bug bites

Posted by on Dec 9, 2018

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Comment from Hotel Management

Dec 13, 2018 by Rosa Rivero / Hospitality Manager

Dear Guest, First, thank you for staying in our TRS Coral Hotel during your holidays. Our Directive team will be getting in touch with your agency regarding your recent vacation experience, where you sadly found some insects in your room, which after confirming were not bed bugs. We apologize for this situation and want to assure you that we follow strict fumigations routines in all our rooms to avoid all insects that are part of our humid environment. Hopefully you will give us the opportunity to host you and look forward to welcome you again. Kind regards, Rosa Rivero Hospitality Manager

About the TRS Coral Hotel - Adults Only - All Inclusive

Location Vialidad Paseo Mujeres, Costa Mujeres, QROO 77440

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

TRS Coral Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. TRS Coral Hotel - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A spa tub, a sauna, and spa services are also featured at the luxury TRS Coral Hotel - Adults Only - All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Costa Mujeres property.

  • 469 guestrooms or units
  • 3 levels
  • 3 buildings
  • 6 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • 1500 sq ft of conference space
  • Built in 2018
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (30.7 km / 19.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

TRS Coral Hotel - Adults Only - All Inclusive offers 469 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and espresso makers. Accommodations offer separate sitting areas. A pillow menu is available. 50-inch Smart televisions come with pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Movies for purchase
  • Espresso maker
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Capricho - This restaurant specializes in international cuisine and serves breakfast and lunch.

La Boheme (French) - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

Tapeo - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

El Gaucho - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.

Chic Cabaret & Restaurant - This theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Zentropia Spa & Wellness has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 20
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 16
  • Debit cards
  • gap period enforced between guest stays 24 hours

Hotel Names

  • TRS Coral Hotel Adults All Inclusive Costa Mujeres
  • TRS Coral Hotel Adults All Inclusive
  • TRS Coral Adults All Inclusive Costa Mujeres
  • TRS Coral Adults All Inclusive
  • Trs Coral Inclusive Inclusive
  • TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

You should know

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

The property is a member of the Leading Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.