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TRS Coral Hotel - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Playa Mujeres Golf Club

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Photo gallery for TRS Coral Hotel - Adults Only - All Inclusive

3 outdoor pools, open 8 AM to 8 PM, cabanas (surcharge), pool umbrellas
Property preview
Lobby
3 outdoor pools, open 8 AM to 8 PM, cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Place, Playa Mujeres Golf Club
    ‪13 min walk‬
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Place, North Beach
    ‪49 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Junior Suite Garden View Single Use

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View Single Use

9.2 out of 10
Wonderful
(10 reviews)
  • 712 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View

9.0 out of 10
Wonderful
(46 reviews)
  • 712 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Single Use

1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up Single Use

8.8 out of 10
Excellent
(5 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up

Junior Suite Swim Up | 1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up

9.4 out of 10
Exceptional
(23 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Single Use

Loft Suite Jacuzzi Terrace Single Use | View from room

Loft Suite Jacuzzi Terrace Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace

View from room

Loft Suite Jacuzzi Terrace

9.8 out of 10
Exceptional
(7 reviews)
  • 1076 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

9.6 out of 10
Exceptional
(19 reviews)
  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside

Junior Suite Beachside | View from room

Junior Suite Beachside

9.4 out of 10
Exceptional
(8 reviews)
  • 710 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside Ocean View

Junior Suite Beachside Ocean View | View from room

Junior Suite Beachside Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Beachside

Junior Suite Swim Up Beachside | 1 bedroom, premium bedding, memory foam beds, free minibar

Junior Suite Swim Up Beachside

9.0 out of 10
Wonderful
(12 reviews)
  • 721 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Ocean View

Loft Suite Jacuzzi Terrace Ocean View | 1 bedroom, premium bedding, memory foam beds, free minibar

Loft Suite Jacuzzi Terrace Ocean View

8.8 out of 10
Excellent
(13 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Beachside Ocean View

Loft Suite Beachside Ocean View | View from room

Loft Suite Beachside Ocean View

9.6 out of 10
Exceptional
(9 reviews)
  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Costa Mujeres

Beachfront retreat .You'll be within 2 miles (3 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Ultramar Ferry Puerto Juárez with a stay here. Plaza 28 and Langosta Beach are within 12 miles (20 km).

What's nearby

  • Playa Mujeres Golf Club - 13 min walk - 0.7 miles
  • Mujeres Beach - 3 min drive - 1.3 miles
  • Ultramar Ferry Puerto Juárez - 12 min drive - 6.6 miles
  • North Beach - 49 min drive - 7.6 miles
  • Dolphin Discovery - 53 min drive - 9.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪Velvet - ‬3 min drive
  • ‪Isla Blanca - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Xtra Time - ‬4 min walk

About this property

TRS Coral Hotel - Adults Only - All Inclusive

5-star beachfront property near Playa Mujeres Golf Club
TRS Coral Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, cabanas (surcharge), and umbrellas. At TRS Coral Hotel - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers outdoor tennis courts, a health club, and a garden. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

  • 473 guestrooms or units
  • 3 levels
  • 3 buildings
  • 6 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
TRS Coral Hotel - Adults Only - All Inclusive offers 473 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

4 outdoor pools, a heated pool, free cabanas, pool umbrellas
Atelier Playa Mujeres - Adults Only - All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.7 out of 5, Exceptional, 1,385 reviews
$688 nightly
The price is $831
Feb 10 - Feb 11
Total with taxes and fees
Atelier Playa Mujeres - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • 2 beach bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch smart TV with digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at TRS Coral Hotel - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRS Coral Hotel Adults All Inclusive Costa Mujeres
TRS Coral Hotel Adults All Inclusive
TRS Coral Adults All Inclusive Costa Mujeres
TRS Coral Adults All Inclusive
Trs Coral Inclusive Inclusive
TRS Coral Hotel Adults Only All Inclusive
TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

Frequently asked questions

How close is TRS Coral Hotel - Adults Only - All Inclusive to the airport?

TRS Coral Hotel - Adults Only - All Inclusive is 19.3 mi (46-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at TRS Coral Hotel - Adults Only - All Inclusive?

As of Jan 13, 2026, prices found for a 1-night stay for 2 adults at TRS Coral Hotel - Adults Only - All Inclusive on Feb 1, 2026 start from $586.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does TRS Coral Hotel - Adults Only - All Inclusive have an airport shuttle?

TRS Coral Hotel - Adults Only - All Inclusive offers an airport shuttle.

How close is TRS Coral Hotel - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does TRS Coral Hotel - Adults Only - All Inclusive offer free breakfast?

Yes, TRS Coral Hotel - Adults Only - All Inclusive offers free breakfast.

Is there a casino at TRS Coral Hotel - Adults Only - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (18-min drive) are nearby.

What time is check-in at TRS Coral Hotel - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at TRS Coral Hotel - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does TRS Coral Hotel - Adults Only - All Inclusive have a pool?

TRS Coral Hotel - Adults Only - All Inclusive features 3 outdoor pools. Guests can enjoy pool access from 8 AM to 8 PM.

Does TRS Coral Hotel - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like international cuisine and garden views.

Does TRS Coral Hotel - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Zentropia Spa, where you can enjoy body wraps, Thai massages, and mani/pedis.

How close is TRS Coral Hotel - Adults Only - All Inclusive to downtown Costa Mujeres?

TRS Coral Hotel - Adults Only - All Inclusive is 1.8 mi away from Costa Mujeres.

TRS Coral Hotel - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 703 out of 1037 reviews
Rating 8 - Good. 155 out of 1037 reviews
Rating 6 - Okay. 75 out of 1037 reviews
Rating 4 - Poor. 55 out of 1037 reviews
Rating 2 - Terrible. 49 out of 1037 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and attentive. Rooms were amazing with tubs and balcony etc. Beach was clean and close.
Stayed 6 nights in Oct 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spa was good
Stayed 4 nights in Oct 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything and really enjoy my self.
Stayed 3 nights in Oct 2025

10/10 Excellent

Olga Lidia

Stayed 5 nights in Aug 2025

10/10 Excellent

jason

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, our Butlers (Carlos, Freddy, and Karime) were excellent. We also enjoyed the food. The pool bar could use some work. It was falling apart in some spots. The only issue is the mosquitos. They are very bad in the evening.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and our butlers were great!
Infinity Pool
Infinity Pool
Swim up rooms
Stayed 5 nights in Oct 2025

6/10 Okay

Claudia Torres

Liked: Cleanliness
Stayed 4 nights in Sep 2025

4/10 Poor

Amos

Traveled with partner
Liked: Staff & service, property conditions & facilities
Theres alot of mosquitos around the hotels , most of the fun stuff are at the grand palladium
Stayed 5 nights in Oct 2025

10/10 Excellent

Chelsea Renae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and took care of our room and special occasions like our anniversary. Each night we dined we had rose pedals on our table and our bed had rose pedals as well. It was very thoughtful and made us feel special. We will definitely be back!
Stayed 3 nights in Oct 2025

2/10 Terrible

Ivan

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We just got back yesterday from a 10-day stay at TRS Coral, and honestly, it was the worst resort experience we’ve ever had in Cancun — and also the most expensive. This was our 5th trip to Cancun, and every other hotel we stayed at was much better. In 10 days, we had to change rooms 3 times. The first room had two queen beds instead of the king we requested. The second swim-out had an AC that wasn’t working properly and made such a loud noise we couldn’t sleep. The third swim-out had a broken cleaning system that made awful noise at night. At one point they told us it was “fixed” and wouldn’t come back, but a few days later the noise returned because they set the cleaning time back to midnight. Only two days before checkout did they finally say, “Here’s our best room available.” By then, we said no — we weren’t about to waste more time packing and unpacking again with just two days left. On top of that, the rooms are outdated and falling apart: TVs stopped working three times, WiFi kept cutting out, the remote stopped working, and even the outlets didn’t work properly. For a place that calls itself 5-star, this is unacceptable. The hotel badly needs a remodel. The service was just as bad. The front desk didn’t care and kept making excuses instead of fixing things. The butler service was useless — they rarely answered, and when they did, it took forever. I don’t drink alcohol, and it wasn’t until day 4 that they finally stocked non-alcoholic beer and sparkling water in the
We just got back yesterday from a 10-day stay at TRS Coral, and honestly, it was the worst resort experience we’ve ever had in Cancun — and also the most expensive. This was our 5th trip to Cancun, and every other hotel we stayed at was much better.
Stayed 10 nights in Sep 2025

8/10 Good

Sameer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 7 nights in Oct 2025

10/10 Excellent

Norberto

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Our butlers Windam & Jimmy were the BEST! Always went above and beyond for us during our stay. Hat’s off to everyone at the resort, very well operated property. Loved it, will definitely be back.
Stayed 5 nights in Oct 2025

2/10 Terrible

rira

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Nora

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about TRS Coral, beautiful place. The staff was very friendly and helpful. They made sure we were very well taken care of. The restaurants all serve amazing food and drinks. The pools and grounds are very clean and beautiful too. Looking forward to our next visit. Overall great place!
Stayed 5 nights in Oct 2025

8/10 Good

Latisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was very relaxing . 80 minute couples massage experience was great
Stayed 3 nights in Oct 2025

10/10 Excellent

Sara

Stayed 4 nights in Oct 2025

6/10 Okay

Jude

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Sep 2025

6/10 Okay

Joan Christian

Stayed 3 nights in Sep 2025

8/10 Good

Shahin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great resort, however it was annoying to listen to a 3 hours time share presentation and dealing with too many sales people
Stayed 6 nights in Sep 2025

10/10 Excellent

Faryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service I received from all the hotel staff especially our butlers Adrian & Chaviel. The property was gorgeous and our room was immaculate. Thank you so much TRS for an amazing birthday trip.
Stayed 2 nights in Sep 2025

10/10 Excellent

Khai

Stayed 5 nights in Aug 2025

4/10 Poor

Alesha R

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We are really not ones to complain, but with a 5 star resort we truly expected better. Most of the issues we complained about have not gotten better. Night one, the bed was dirty. There was hair all over the bed and in between the sheets, as well as pink & orange colored stains all over two of the sleeping pillows. As you can see, our curtain is still not fixed. We cannot close our curtain completely. We are not getting the privacy we deserve, because our curtain won’t completely close. We reached out about this on day 1 and was told it would be taken care of immediately. Immediately never came for us. Also, we seen two roaches in our room on day two, sent pictures of those. We also complained about our mirror being dirty on days 1&2 of our stay which never got addressed. Everyone that we’ve spoken to on the staff says it’s unacceptable, but yet it was never addressed. We shouldnt have to deal with previous guests filth. Also, we did not receive our amenities that we requested when we booked our room. We did not receive our 2 bottles of liquor that were requested prior to our arrival. Also, we are celebrating my fiancés birthday, this trip was supposed to be all about her so We requested the room be decorated for her birthday and it wasn’t. later on she expressed to me that she did not feel special and birthdays are very important to her. It broke my heart hearing her say that after months of planning & anticipating this trip. We asked to speak with manager but never could
Roaches crawling through the room
Mirror was dirty upon arrival, we requested that this be cleaned because it looked like the previous guest flossed their teeth and left gunk behind. This never got cleaned by the way.
Night one we took a picture of the curtain & sent it to the butler. 1 to let them know that we did not do this, & 2 to let them know that we could not close the curtains all the way, and we were concerned about our privacy. This also was never fixed
This was us using a hanger to clamp the curtains closed so we could have some privacy in our room at night.
Stayed 5 nights in Sep 2025

8/10 Good

Ruth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa massage was very good but the music system was disruptive because it was going off and on making a scratching sound. No Zen. The glass doors of the buildings and pool were smuggled and dirty. Most disturbing was the cleanliness of the room hallways. Housekeeping was not vacuuming and picking up trash in the hallways of our room. Also someone cut themselves and blood was left on the ping ping table. I am a nurse for my county and that disturbed me as a health professional that it was not cleaned up immediately. Now on the family side, my neice was touch inappropriately buy a man and the management handled it poorly. It was not safe on the family side. All in all our room was beautiful and the TRS side was wonderful in spite of the cleanliness but that is very important for patrons. The transportation was great and my husband and I had a good time. Thank you
Stayed 4 nights in Sep 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025