"Need some updates and all inclusive should be just what it means, not all these little extras " More
Beachfront retreat
Within a 15-minute walk of the resort, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Petempich Bay and Ojo de Agua Beach are also within 3 miles (5 km).
All-inclusive
This all-inclusive resort features free water park access, a full-service spa, and 7 restaurants. Enjoy a day at the beach kayaking, or relax with beach umbrellas. There's fun for all ages with a children's club and mini golf, and in-room childcare is an added bonus.
Feb 27, 2024 by Social Media Coordinator
Dear Guest,Thank you to visit our resort and for sharing your comments on Expedia.Your feedback help us to know our highs and downs. We will share your them with the Operations Committee in order to improve our services.We hope to have the honor to welcoming you back and regain your confidence.Alexis Gonzalez
Feb 6, 2024 by Social Media Coordinator
Dear Guest,We would like to thank you for choosing Dreams Sapphire Resort & Spa as your host and for taking the time to share your comments on Expedia.We are glad to know that you had a great time with us enjoying the dining options and our amazing colleagues. We will share your comments with the Operations Committee.We hope to have the honor for welcoming you back in the near future.Alexis Gonzalez
Dec 20, 2022 by Social Media Coordinator
Dear Guest,Thank you very much for your visit. We apologize if our service did not meet your expectations.We really hope to have another opportunity to welcome you again to regain your confidence with our service.Sincerely,Olivia Rodríguez
Jul 5, 2022 by Social Media Coordinator
Dear Guest, Thank you for your visit and comments on Expedia. Please accept our sincere apologies for not fulfilling your expectations. We hope to welcome you again yo restore your confidence with our service. Sincerely, Olivia Rodriguez
Apr 16, 2022 by Social Media Coordinator
Dear Guest, Thank you very much for your 5 ratings! We hope to welcome you back soon. Regards Olivia Rodriguez
Jun 1, 2021 by Social Media Coordinator
Dear Guest, Thank you very much for your visit! We hope to welcome you back soon, Warmest regards, Olivia Rodriguez
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. Event space at this resort measures 8295 square feet (771 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive. Smoking is allowed in designated areas at this 5-star Puerto Morelos resort.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.
24-hour room service is available.
2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.