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Now Sapphire Riviera Cancun All Inclusive

4-star property
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 1-855-201-7819

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4.2 out of 5
Very good!
See all 67 Travelocity Reviews

"Excellent I recommend this hotel to everyone. Staff are the best " More

By a verified traveler on Mon 16 Jul 2018

Points Of Interest

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Hotel Description

All-inclusive beachfront property with 3 outdoor pools

Beachside getaway

Within 3 miles (5 km) of this Puerto Morelos property, you'll find Crococun Zoo and Ojo de Agua Beach. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 7 restaurants. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, iPod docks

The 496 guestrooms feature free WiFi, LCD TVs with cable channels, and thoughtful touches like free minibar items and pillow menus. Other amenities include balconies or patios, iPod docks, and 24-hour room service.

Dlx Jr Suite Tropical View King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$269* Per night/room Nov 17 - Nov 18

Preferred Club Junior Suite Beach Front Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Beach Front Swim Out King

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Beach Front Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Beach Front Swim Out Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club St Ocean Front King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Now Sapphire Riviera Cancun All Inclusive ratings based on 67 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Now Sapphire Riviera Cancun All Inclusive

Everyone (6)
3 out of 5
The property itself was very nice as well as the staff. What I didnt like were all of the mosquitos, only one restaurant was semi casual, and I felt like I had to tip everyone. I dont mind tipping someone when they go above and beyond such as Jovani at the swim up bar, but when I never asked for my small carry on suitcase to be brought to my room....dont linger at the door waiting for a tip. It was very akward and I didnt bring many small bills since Im pretty sure the hotel description said all gratuities were included.

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 10, 2019 by Social Media Coordinator

Dear Guest, Thank you for your visit and comments. We will share your feedback with the Operations Committee to improve the opportunity areas. We really hope to welcome you back soon. Warmest regards, Olivia Rodríguez

4 out of 5

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 26, 2019 by Social Media Coordinator

Dear Guest, Thank you for your 4 ratings. We hope to welcome you back soon. We hope to welcome you back soon. Warmest regards Olivia Rodriguez

4 out of 5

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by Social Media Coordinator

Dear Guest, Thank you for your 4-star rating. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5
Excellent I recommend this hotel to everyone. Staff are the best

Posted by , from philadelphia. PA USA on Jul 16, 2018

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Comment from Hotel Management

Jul 18, 2018 by Social Media Coordinator

Dear Guest, Thank you very much for sharing your review and beautiful pictures on Travelocity. We will share your comments with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5
There was s problem with seaweed along the beach. If the beach is important to you this entire stretch of the Riviera Maya might not work for you this time of year. I’m a pool guy so didn’t matter to me. The best service I’ve ever enjoyed and food was very good. Would definitely recommend it and go back!

Posted by , from chicago on Apr 29, 2018

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Comment from Hotel Management

Apr 30, 2018 by Social Media Coordinator

Dear Guest, Thank you for sharing your great review on Expedia about your stay at the Now Sapphire Riviera Cancún. we are so happy to hear that you enjoyed the food. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5

Great resort on the beach

Staff were amazing!!! Grounds were very clean. Drinks and food wonderful!!! Beautiful pool and beach with no problem getting a chair and beverages. We will be returning!

Posted by , from Minnesota on Mar 3, 2017

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Comment from Hotel Management

Mar 6, 2017 by Social Media Coordinator

Dear guest, Thank you for sharing your review on Travelocity about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the drinks, food, pool and the staff service. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator

3 out of 5
Pros: The hotel itself was beautiful. Rooms were spacious, food was good.
Cons: People come to relax....not be pressured into buying premium packages.
The one thing that would make us not return was the sales pressures to try to get you to upgrade/purchase additional packages.

Posted by on Feb 23, 2017

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Comment from Hotel Management

Feb 25, 2017 by Social Media Coordinator

Dear Guest, Thank you for your kind words regarding your recent stay at our resort. We are glad that you liked the resort facilities and food. Dear Guest, Your valuable feedback will be shared with the Operations Committee and the UVC supervisors to let them know your thoughts. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again very soon. Best regards, Olivia Rodríguez

2 out of 5

Terrible time.

The beach was unusable. And the seaweed was piled up 4ft high on the beach. This caused a garbage smell to hover over the entire property.

Posted by , from new jersey on Jul 21, 2015

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Comment from Hotel Management

Jul 29, 2015 by Social Media Coordinator

Dear Guest, Thank you for you recent visit. It's been a pleasure to have you at our resort. Mother Nature has deposited seaweed throughout the Caribbean this year but we are doing our best to clean the beaches daily for your enjoyment. We really hope to have the opportunity to welcome you back in the near future. Sincerely yours, Olivia Rodríguez Social Media Coordinator

3 out of 5

Great resort

 I bought this over 3 months in advance. Everything went well. This place has entertainment and activities at all times so we didn't have to leave the resort. The food and staff was great. My favorite was Franciso, he made it a point to put smiles on our faces. The neg experience was that when booking this trip I'd request a king bed but instead got two doubles. When I called the front desk with my concerns instead of trying to accommodate me they wanted me to show them they guaranteed the bed.

Posted by , from greenville sc on Nov 15, 2013

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2 out of 5

Awesome setting, poor food, poor spa

I was just there last week with a wedding party (about 45 people total) The resort was absolutely beautiful and picture perfect. My room smelled of mildew, the vent was leaking, the plumbing in our building was leaking for two days, the buffet was terrible, the room service was even worse, the $45 manicure peeled off in the shower TWO HOURS after I got it done (I was still required to pay because I didn't immediately call to complain- it was two hours before the wedding, so I couldn't get them redone and didn't have time to call the spa right away) The lounge was the place to be at night and the best food was at the Hibachi place (which by the way, took an hour and a half to get in) followed by the Mediterranean place. The resort is very confusing to walk around with all the windy sidewalks and if you're not in the first two, or last two buildings next to the pool, forget walking there- you'll need to call a golf-cart. The pool bar was great and the servers on the beach were fantastic. The wedding coordinator got a lot wrong too. The bouquets were wrong, the flower for the brides hair was wrong, there was no head table (as requested) and the DJ didn't get the list of songs to do, in addition, the DJ didn't introduce the wedding party (as requested).To make a long story short, I had a great time but I wouldn't go back to that particular resort. 

Posted by on May 21, 2013

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About the Now Sapphire Riviera Cancun All Inclusive

Location Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - green fees included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Now Sapphire Riviera Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Now Sapphire Riviera Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Event space at this property measures 8295 square feet (771 square meters) and includes conference space. A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Now Sapphire Riviera Cancun All Inclusive. Free self parking and valet parking are available. This 4-star Puerto Morelos property is smoke free.

  • 496 guestrooms or units
  • 3 levels
  • 14 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq m of conference space
  • Built in 2001
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.2 km / 14.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Now Sapphire Riviera Cancun All Inclusive offers 496 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with cable channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include bidets, complimentary toiletries, and hair dryers. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Now Sapphire Riviera Cancun All Inclusive has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Now Spa By Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Number of children who can stay free - 2

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

USD 200 in Resort Coupons


Book a stay in any room or rate category and receive USD 200 in resort coupons for use during your stay on spa treatments and food and beverage purchases.

Resort coupons cannot be applied to the following services: beauty salon services, purchases of spa products, telephone charges, dolphin experiences, gift shop purchases, boutique purchases, Internet service, marina services, dive shop, medical services, or car rental and travel agency services. Resort coupons must be redeemed at the time of booking or service. Resort coupons have no cash value and are non-refundable and non-transferable. Coupons do not apply to gratuities, taxes, private functions, and/or special events such as Christmas and New Year gala dinners. Resort coupons are not cumulative and cannot be combined with any other promotion or special offer including, but not limited to discounts for spa treatments. They are only valid for the original stay and cannot be deducted on departure. Offer may not be combined with other promotions or special offers. Restrictions and blackout dates apply. All this offer is subject to availability and may be changed or withdrawn at any time. Not applicable to group bookings. Other restrictions may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.