Book Hotels in Brown's Town

"Worst experience ever "

"As a Platinum member they made no provision for my arrival or benefits offered by Expedia. I could not book the speciality restaurant in advance and could not check in, in advance. When arriving only one restaurant was available with space. I had to take it or continue eating at the buffet every night. Not what you expect when spending considerably money. No recognition of my Platinum status. The hotel food meat was very dry. Some meats were so dry it was not possible to eat. I would recommend that Platinum Expedia customers who expect good service and Platinum benefits keep well clear of this hotel. No entertainment after an evening meal past 9pm. Not even music in the lobby. No offer of an upgrade even though the hotel was almost empty. Guests and staff shared the only working elevator between 7 floors. The sauna was advertised but on arrival not avaialble and out of service. One of the main reasons for booking the hotel. There was no alternative luxury offered. A very disappointing experience when there are many other hotels available. In my view a total waste of time, effort and money. "

"My grandson had a ball. We were not ready to leave. We had a wonderful short getaway,"

"The overall experience is very good. We've been to the moon palace Jamaica 2x and enjoy almost everything during our stay. The only things which a found unacceptable is how longs it took to checkin. Both times we waited over an hour and we were only behind 6 groups. Despite pre checking in. For a place this nice their really should be more thought put into how to expedite it this. But, other than that the food, service, the amenities the property and the overall experience was 1st class."

"Surpassed my expectations. Only stayed a night to attend a Wedding in the area. Staff are polite and very helpful. I didn't get to check out the entire property because i had a ATV accident in the day prior to my check in.. so i mostly stayed in room.. However, BREAKFAST was great, different options to choose from. Will be staying again in the future. HIGHLY RECOMMENDED."

"The room was clean housekeeping was great. Most of the staff were helpful and friendly. There were a couple of staff members who weren’t so friendly and had an attitude. I can’t say there was a lot of harassment from the staff that were dressed in white and gray. They continuously asked us if we wanted to take a survey or sign up for something. I thought that was annoying when I’m trying to enjoy my vacation."