2/10 Terrible
Randolph
Nov 24, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a 1-night stay 11/1/25 jacuzzi suite. Sole purpose was to utilize the jacuzzi. However, the jacuzzi jets were inoperable. I notified the front desk. Associate stated the manager was off but he will contact them to see what we can do. He never got back to me. I followed up and he stated he will be sure to get back to me. He never got back to me. I waited a few days then called back. I spoke to a front desk associate and brought them up to speed on the issue. They told me I would receive points for a 1-night stay. She stated she would have the manager add the points. A week or 2 goes by. I check my account and no points added. I called back to make the property aware and they told me to email the manager. I did so. Waited a few days and the manager never emailed me back. I gave another follow up call. Was able to reach the manager Jereah (who didn’t introduce herself) I had to ask her name and title. She stated that the jacuzzi was operable the staff member didn’t know how to turn it on. She stated that because I booked thru a third party I wouldn’t have gotten a refund back regardless even if I left the room. She stated 11/5 the staff member requested 1000 points to go to my account. Which isn’t enough for a 1-night stay that I was told I would receive. She said 1000 point covers the jacuzzi not working. Had I known it wasn’t working I wouldn’t have booked. My special occasion was ruined with no proper compensation. I will never stay at this property again!!!!!!!!!!!!
Randolph
Stayed 1 night in Nov 2025