Royal Sonesta Harbor Court Baltimore

Feb 19, 2019 by Steve

We appreciate the great rating of your experience staying with us at Royal Sonesta Harbor Court Baltimore! Our hardworking housekeeping team takes great pride in keeping the hotel clean and spotless, and we appreciate your recognition of their efforts. Regarding a microwave, while that is not an amenity found in highly rated hotels, we do keep a few on hand to lend to guests who would like one. We hope to host you again soon!

Jan 28, 2019 by Steve

Wow! We really appreciate the great comments about your experience staying with us at Royal Sonesta Harbor Court Baltimore! The hotel boasts an iconic location, right across the street from the restaurants, shops, and attractions that line the banks of the beautiful Inner Harbor. Guests who select a harborview guestroom or suite rave about the gorgeous views of the water and the city skyline. We look forward to your next visit!

Oct 10, 2018 by Steve

Thank you for staying with us at Royal Sonesta Harbor Court Baltimore, and for sharing your very good rating of your experience as our guest. We hope to host you again soon at our Inner Harbor hotel!

Sep 18, 2018 by Steve

We're happy to know that you had a great stay with us at Royal Sonesta Harbor Court Baltimore, and enjoyed your beautiful harborview suite! I'm delighted that our friendly, helpful team made a great impression throughout your stay. We hope to host you again soon at our Inner Harbor hotel!

Sep 4, 2018 by Steve

I apologize that you feel let down by your experience at our hotel. Our harborview guestrooms and suites are located on the third through the eighth floors, and the best views are on the fifth and sixth floors. However, it is quite rare that a guest describes not being able to see the waterfront from a third floor guestroom or suite. The hotel is renowned for the friendly, helpful service from our team, so it is disheartening that members of our housekeeping team failed to provide a high level of personalized, friendly service, and I hope you took a moment to report this during your stay. I am confident that we will provide you with a far better experience should you elect to visit us again.

Jun 17, 2018 by Steve

Thank you for letting us know about your great experience as our guest recently at Royal Sonesta Harbor Court Baltimore! I'm glad that the friendly, helpful service from our terrific team added value to your stay. We hope you'll join us again sometime soon!

Sep 21, 2017 by Steve

Thank you for staying with us recently at Royal Sonesta Harbor Court Baltimore! I'm glad that you had a wonderful stay, and especially enjoyed the friendly, helpful service excellence from our terrific team. The hotel indeed boasts an iconic location, right across the street from so many great places to dine, shop, and visit along the banks of the beautiful Inner Harbor. We hope to host you again soon!

Jul 14, 2017 by Steve

Mark, thank you for the balanced, detailed feedback about your recent stay with us at Royal Sonesta Harbor Court Baltimore. We're glad that you had a very good experience overall, and that our staff delivered an excellent experience with friendly, helpful service. I apologize for the experience described in Explorer's--we will definitely share your comments with the entire restaurant team to ensure that such an experience never occurs with any other guests. Mark, I hope e can count on a repeat visit from you!

Jun 30, 2017 by Steve

Thank you for the wonderful comments about your recent stay with us at Royal Sonesta Harbor Court Baltimore! We're glad to know that our terrific staff provided friendly, helpful service and that you had a wonderful stay! The construction one block to the north of the property will be wrapped up by this coming spring, bringing a new luxury residential tower to the neighborhood with ground-floor retail and restaurant options that will benefit our hotel guests--we can't wait! We hope to host you again soon!

Mar 27, 2017 by Steve

Heather, thank you for staying with us recently, and thank you for the thoughtful feedback about your experience. We're glad to see that you thoroughly enjoyed your hotel visit, from the spacious accommodations of your recently redesigned harborview guestroom with the amazing water views to the service from our dedicated team, and of course the fun of our indoor rooftop saltwater pool. I apologize for the poor service in Explorer's and the fact that the buffet was not properly replenished until your meal was nearly completed. I will share your comments with our restaurant and culinary teams, and we will strive to provide better service than this. I certainly hope that we have the opportunity to host your family again soon!