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Hampton Inn & Suites Baltimore Inner Harbor

2.5-star property
131 E Redwood St, Baltimore, MD 1-855-201-7819
4.4 out of 5
Excellent!
See all 27 travelocity Reviews

"The access to building and floors. Not accessible without a key. " More

By a verified traveler on Mon 25 Oct 2021

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Hotel Description

Hotel near Baltimore Inner Harbor Marina in Baltimore

Heart of Baltimore

Within a 10-minute walk of this Downtown Baltimore hotel, you'll find Baltimore Inner Harbor Marina and Baltimore Convention Center. National Aquarium in Baltimore and Power Plant Live are also within half a mile (1 km).

Renovated in 2020

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Free on-the-go breakfast is served.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 116 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Sofa beds, refrigerators, and coffee/tea makers are also available.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$96* Per night/room Feb 10 - Feb 11

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking (with Sofa bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hampton Inn & Suites Baltimore Inner Harbor ratings based on 27 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton Inn & Suites Baltimore Inner Harbor

Everyone (13) Couples (6) Family (7)
4 out of 5
The access to building and floors. Not accessible without a key.

Posted by , from HIGHLAND SPRINGS on Oct 25, 2021

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Comment from Hotel Management

Oct 25, 2021 by AGM

"Thanks for choosing our hotel and for letting us know you were somewhat pleased with us. We clearly dropped the ball in some areas, so we apologize for letting you down. I do hope you will give us another chance to show you how much we appreciate your business.

5 out of 5
The elevator key entry Even though we didn't use the parking attendant, he was very helpful. Clerks at the check-in and out counter were polite. Nice walking distance to the Inner Harbor. You need a handicap bar at the toilet. Room was clean. Very nice. See you again when I baby graduates of Loyola.

Posted by on Sep 28, 2021

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Comment from Hotel Management

Sep 28, 2021 by AGM

"Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a positive experience, and based on your comments, we obviously did not succeed in our goals. Although your experience is not typical of the service we provide, we clearly have room to improve. I apologize for disappointing you and hope you will consider giving us the opportunity to make it up to you.

5 out of 5
Spacious suite. Very clean. Staff was professional

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 27, 2021 by AGM

"We're so happy your stay at the Hampton Inn & Suites Baltimore/Inner Harbor was such a pleasant experience! Thanks for taking the time to share your feedback online with other travelers. My staff and I are thrilled to hear your room was perfect in every way, the amenities were all that you needed for a relaxing evening, a great night's sleep, and an early morning wake-up call for the shuttle to the airport. We work hard to deliver great service and comfortable facilities, and we celebrate reviews such as this in our staff meetings. Thank you again for your comments, and we look forward to welcoming you back on your next trip to Baltimore!

5 out of 5
Inside the hotel , all was fine streets around the property were dirty and not safe.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Sep 21, 2021 by AGM

"We're so happy your stay at the Hampton Inn & Suites Baltimore/Inner Harbor was such a pleasant experience! Thanks for taking the time to share your feedback online with other travelers. My staff and I are thrilled to hear your room was perfect in every way, the amenities were all that you needed for a relaxing evening, a great night's sleep, and an early morning wake-up call for the shuttle to the airport. We work hard to deliver great service and comfortable facilities, and we celebrate reviews such as this in our staff meetings. Thank you again for your comments, and we look forward to welcoming you back on your next trip to Baltimore!

5 out of 5
Loved how the room was clean and live the modern style.

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jun 22, 2021 by GM

Thank you so much for staying with us, we love the layout and the new style in a classic building. We hope to see you next time!

4 out of 5
No one acknowledges you, valets weren't at their post, have to get their attention to do anything. No where posted about the pool being closed, but it was. Free breakfast wasn't set up at 10, or when we left at 10:30.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 22, 2021 by GM

Thank you so much for letting us know about your visit. We will share this with the team and let them know how they can improve. Thank you!

1 out of 5
The lack of communication was appalling. Nothing about $35 parking fee per night when reserving as well as added taxes. The attitude of the staff was as apathetic as I've ever seen. The pool was so cold you couldn't use it. We never told that was no housekeeping be cause of Covid. The reason is understandable. Not communicating that is not. We didn't know that we had to ask for clean linens and put garbage out side door. My wife bedspread was dirty. The breakfast spread had flys on it and the juice machine was leaking all over the place. The only good thing was the valet parking crew who were responsive and engaging. I've never had a bad experience at a Hampton Inn until now. We will revisit Inner Harbor but will find better accommodations.

Posted by , from bethlehem, pa on Sep 6, 2020

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Comment from Hotel Management

Sep 23, 2020 by GM

Thank you for letting us know about the issues with your stay, we will make sure to let our team know about the experience.

4 out of 5
The process was pretty simple. I’d just rather them mention the $50 deposit, that I am supposed to be refunded in 3-4 days as long as nothing is damaged.

Posted by , from Baltimore on Jun 29, 2020

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Comment from Hotel Management

Jun 29, 2020 by Sean

Thank you for staying with us, I will let our team know about your nice experience. Have a great day!

3 out of 5
The room was spacious, clean and comfortable! However; I would have liked to know ahead of my check-in that the hotel was undergoing renovations. The elevators were covered in duct tape, there was no lobby space upon check in, the hotel smelled of paint/plaster/etc with a large portion of the hotel being tarped off and contstruction beginning noisily before I would have liked have been woken up. The alarm clock that was unplugged starting making a terrible noise at 5am waking my kids and I. So, that's two unwanted wakeups. Breakfast was typical...only feedback would be that the pastries were all old/stale/hard. The staff members I spoke to were all very friendly.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 31, 2020 by Justin GM

On behalf of the entire team, I want to apologize that your visit was not up to our usual high standards. We will actually be finished with the restoration of our historic lobby in about a week. Our crew did move the timetables a bit due to occupancy; we regret that you were not notified. We hope to see you again very soon. We think you will love what we have done with the place!

3 out of 5
Current construction makes the lobby look unsafe. Even the elevator looked like it was being held together by tape and cardboard. There was nearly no snacks for purchase.

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 14, 2020 by Justin GM

Thank you for the feedback. I want to apologize if the current restoration of our historic building caused any concerns. Our progress should be over in a few short weeks. We hope that you will come back and see us at that time- you will love what we did with the place!

About the Hampton Inn & Suites Baltimore Inner Harbor

Location 131 E Redwood St, Baltimore, MD 21202

Property Features

Hampton Inn & Suites Baltimore Inner Harbor offers its guests an indoor pool and a fitness center. WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily. Event space at this hotel measures 931 square feet (86 square meters) and includes conference space. The business-friendly Hampton Inn & Suites Baltimore Inner Harbor also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available for a fee. A complete renovation of Hampton Inn & Suites Baltimore Inner Harbor was completed in September 2020. This Baltimore hotel is smoke free.

  • 116 guestrooms or units
  • 6 levels
  • 931 sq ft of conference space
  • 86 sq m of conference space
  • Built in 2004
  • To-go breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Baltimore Penn Station (2.4 km / 1.5 mi)
  • Metro station: Charles Center Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hampton Inn & Suites Baltimore Inner Harbor offers 116 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. This Baltimore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 38 per night
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 10 AM to 9 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.