"it was very nice in the lobby at check in was fast and friendly the room was roomy and clean very nice shower and clean bathroom the bed was comfo ... " More

By a verified traveler on Sun 11 Feb 2018

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Hotel Description

Baltimore hotel in Brooklyn area

Close to airport

A stay at this Brooklyn hotel places you within 6 miles (10 km) of M&T Bank Stadium and 9 miles (15 km) of Oriole Park at Camden Yards. Also within 9 miles (15 km) are Walters Art Museum and George Peabody Library.

Free perks

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Free perks include buffet breakfast, free self parking, and a cruise ship terminal shuttle.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 160 guestrooms also offer free WiFi and TVs. Free wired Internet, refrigerators, and coffee/tea makers are also available.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$58 per night

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn & Suites BWI Airport ratings based on 13 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Inn & Suites BWI Airport

Everyone (12) Couples (1)
5 out of 5
From the moment I entered the hotel I was immediately impressed with the openly nice appearance of the lobby area, enhanced by its sparkling clean lovely decor and structure. My check-in that followed was so efficient and was really handled in such a friendly welcoming service manner by the front desk representative-Ms. Vic. She was simply awesome and therefore provided a positive reflection of the hotel's staff.

Posted by , from PA on Oct 3, 2018

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Comment from Hotel Management

Oct 5, 2018 by GSM

Thank you for the feed back... We only try our best

2 out of 5
First room had ants. I was given a new room. I took a shower and the bath tub stopped up with the water. Breakfast was tasty, except the omelets sat too long in the warming tray, and became crunchy. The hotel was convenient to the light rail.

Posted by , from PA on Aug 27, 2018

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Comment from Hotel Management

Oct 5, 2018 by GSM

We are sorry for this issues and we have contacted the proper people to make sure this is addressed asap

2 out of 5

Cleanliness

The room smelled bad like stale smoke and strong toxic cleaners. The towel rack was missing and had a big hole in the wall in the bathroom. The bathtub was nasry. I didnt want to take my shoes off. The window frame was filthy. The furniture was black like they were trying to hide filth. The only thing halfway good were the pillows.

Posted by on Apr 11, 2018

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Comment from Hotel Management

Apr 12, 2018 by Guest Relations

Thank you for choosing our hotel and for taking the time to provide feedback. We have procedures in place to inspect every room prior to a guest's arrival, and we apologize that steps were overlooked. We are sorry for these oversights and hope the issues were remedied to your satisfaction. It was our pleasure serving you, and we hope you will stay with us again. Thank you, The Staff and Management

3 out of 5
Noisy hvac, door to bathroom would not latch, never enough towels/wash cloth, plastic bag over smoke detector.

Posted by on Mar 27, 2018

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Comment from Hotel Management

Mar 29, 2018 by The Staff and Management

Thank you for your review. We are sorry we were not able to meet some of your requirements which compromised your otherwise great stay. Your feedback is of utmost value, and we will use it as a training tool to be more diligent further. We hope you will come back again so we can make your next trip pleasant in every respect. Thank you, The Staff and Management

5 out of 5

a nice experience

Pros: I liked my whole experience there and have no problem going back
Cons: I really cant think of anything I was happy with everything
Location: the hotel is close to everything you would want to do in Baltimore the light rail is very close with plenty of parking
it was very nice in the lobby at check in was fast and friendly the room was roomy and clean very nice shower and clean bathroom the bed was comfortable and everything worked in the room

Posted by , from baltimore on Feb 11, 2018

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Comment from Hotel Management

Feb 11, 2018 by The Staff and Management

Sue, thank you for writing a review of your stay at Comfort Inn & Suites BWI Airport. We appreciate knowing how much you enjoyed your visit. We are pleased to share your wonderful feedback with the team and look forward to welcoming you back soon. Thank you, The Staff and Management

2 out of 5

Could use a bit of work...

Pros: Not much, to be honest. But the bed was comfortable.
Cons: Staff training, facilities, the hot water heater, signage, and their emergency exit logistics (see above).
Location: Not much nearby, at least that's open in the evenings. The good news is that the road connections are pretty good so that you can escape.
The good news-- the bed was comfortable. The bad news-- well, let's just say that this hotel could stand to improve on a number of levels. First, it's noisy. Second, the staff, while polite, wasn't too helpful. I asked for directions to the gym room (since there was no signage or mention of it anywhere), and I was sent down a stairwell which ended up locking me out of the hotel and in a construction area in the adjacent building. I managed to find an emergency exit from this a half block down by using my mobile phone for illumination (it was dark). So there was a light at the end of the tunnel, so to speak. Third, the water was only lukewarm for the shower (on both mornings). Fourth, I had to get the keys reprogrammed each day-- a minor annoyance but a pain when your hands are full. Finally, the place is pretty run down. None of these things would be a major issue on its own (apart from the lack of hot water), but together they don't paint a picture of a thriving, well managed business. There are plenty of other hotels near BWI; next time I will try one of those.

Posted by , from Sydney on Apr 18, 2017

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3 out of 5

Nice room for the $

Pros: Very close to Airport and Boat port with shuttle service
Cons: Personal to answer the phones. Reception couldn't keep up with volume. Check in took forever
Location: location great. Fast food and convenience store across the street
Nikey was extremely helpful when our room was too hot! Had the AC going for hrs and still didn't cool off room. Had maintenance check out but couldn't be fixed so requested another room and no problems!

Posted by , from Maine on Feb 7, 2017

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4 out of 5

good value close to airport

Pros: the value and helpful staff....shuttle driver Melvin is a 5 star guy for sure.
Cons: just continue the updating and maintenance
Location: close to airport and hotel shuttle gets you to most place. Shuttle worked great for meals and Amtrak.
Booking 3.5 hotel can be a little iffy....this one a great value.

Posted by , from Boise, Idaho on Oct 15, 2016

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2 out of 5

Housekeeping inadequate

Waited in lobby for 1.5 hours after advertised check-in time to get into our room. "Rooms not ready." was the excuse. My conclusion: management doesn't hire, train and pay adequately for housekeeping services. The exterior grounds were shabby. The place needs to show some pride and hospitality instead of just being a disappointing chain hotel. Beds were comfortable. Rooms adequate. Bathroom okay. Breakfast okay. Sticky floor in breakfast area.

Posted by , from Eastern Shore on Oct 14, 2016

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5 out of 5

Personal time

This was a nice quiet stay. Clean room. Close to food.

Posted by on Dec 21, 2015

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About the Comfort Inn & Suites BWI Airport

Location 6921 Baltimore Annapolis Blvd, Baltimore, MD 21225

Property Features

There's a restaurant on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. A roundtrip airport shuttle (available 24 hours), a cruise ship terminal shuttle, and a train station pick-up service are free. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Comfort Inn & Suites BWI Airport. Self parking is free. This Baltimore hotel is smoke free.

  • 160 guestrooms or units
  • 7 levels
  • 3 conference rooms
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • Breakfast available (free)
  • Dining venue
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking , Free parking nearby

Transport

  • Airport: Baltimore, MD (BWI-Baltimore Washington Intl. Thurgood Marshall) (9.4 km / 5.9 mi)
  • Train station: Baltimore-Washington International Airport Station (7 km / 4.4 mi)
  • Metro station: North Linthicum Station (0.3 km / 0.2 mi)
  • Property shuttles: Free airport shuttle, train station pick-up, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Inn & Suites BWI Airport offers 160 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Baltimore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Deep soaking tub
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 9:30 AM.

Comfort Inn & Suites BWI Airport has a restaurant serving breakfast only.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 5 per night
  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Baltimore-Washington International Airport
  • Comfort Inn Baltimore-Washington International Airport
  • Comfort Inn BWI Airport Hotel
  • Comfort Inn BWI Airport

You should know

  • Comfort Inn & Suites BWI Airport offers transfers from the cruise terminal, ferry terminal, airport, and train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.